User`s guide

33(38)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
380/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Operator Suite 3.4
Definition
Operator Suite provides a unified working environment
for telephone operators, integrating powerful call
handling, directory management, messaging, absence
information and administration functions on a single
PC. It is a suite of easy-to-use business software,
working with the ASB 150 02 through a computer-
telephony integration (CTI) link.
Using Operator Suite, the operator can make more
effective use of time and provide a higher level of
service to callers and extension users. Since the
telephone operator is often the first point of contact
between a company and its existing and potential
customers, Operator Suite can help build up a positive
reputation and image.
Operator Suite has been developed from the Dynamic
Network Administration Suite for Ericsson’s Consono
MD110 business telephone system, and has a similar
look and feel. Operator Suite has been tailored to the
needs of small and medium-sized telephone systems;
for instance, a programmable Busy Lamp Field (BLF)
shows at a glance the status of trunks and extensions.
Because Operator Suite is a third-party CTI software
application, information such as directory data can be
shared with other similar BusinessPhone solutions,
including those for call centres, ensuring
interoperability, minimising set-up time and reducing
administration costs in larger telephone networks.
Operator Suite is a software package based around a
Microsoft Windows NT 4.0 and SQL 6.5 database:
• Operator Workstation
is the call-handling and administration
application for the operator's PC.
• Directory Manager
provides a graphical interface and administration
tools for the system's directory subscriber
database.
• D.N.A Server (MRS)
(Management Repository Server) acts as the
common data storage medium and
communications interface for Operator
Workstation and Directory Manager.
Use
The operator solution of Operator Suite is based on
MD110 Operator Workstation Version 3.0 which is part
of the D.N.A. (Dynamic Network Administration)
concept. Operator Suite has been adapted to work as
CTI-client towards ASB 150 02 and enhanced by some
special features for the BusinessPhone segment.
The Operator Suite software products are a
comprehensive set of graphical PC-based tools that
support all aspects of ASB 150 02 operator functions,
including:
• Operator call management
• Directory management
• High-level telecommunications networking
• Server based directory, advanced directory
functionality
• Advanced message handling (E-mail)
• Free seating
• Enhanced information messaging (ASB 150 05
information system)
• Customisable user environment
• Busy Lamp Field
• Interaction with other BusinessPhone 3
rd
party
CTI applications (e.g. BusinessPhone Call
Centre Assistant)
Operator Suite is developed to run under the Microsoft
Windows NT operating system and to work towards
the PBX via the BusinessLink for Windows NT (3
rd
party CTI: TSAPI Link for Win NT).
The complete Operator Suite solution consists of the
following parts, bundled to one special BusinessPhone
package:
Operator Workstation (OWS)
Operator Workstation (OWS) is an administrative tool
for operator call management of ASB 150 02
telephone traffic.
The Operator Workstation application introduces
efficient graphical point-and-click controls and fully
integrated on-screen directory assistance. These basic
functions are complemented by a powerful Busy Lamp
Field that provides an instant overview and associated