User`s guide

4(8)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
98-05-29 D
404/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Key functions for ACD-system:
Note that ACD-keys cannot be used on an
OPERATOR console.
ACD-ready
Used in conjunction with ACD-function as Log On- /
Log Off- key.
ACD-group key
An extension that is a member of an ACD-group must
have one key per ACD-number to be answered.
ACD-supervision
A supervisor (agent) in an ACD-system can program a
key for each supervised agent.
The associated lamp shows the current state
(situation) of the supervised key.
ACD-clerical
An agent in an ACD-system can be assigned a key
whereby he/she can indicate unreadiness to accept
new calls.
ACD-help
Is used by an agent to attract the attention of the
supervisor.
ACD-pause
Using the ACD-pause key the agent has the possibility
to make a break without logging out. For leaving the
pause status the agent needs to press the pause key
again.
Operation
See respective facility in documents
xxx/155 34-ASB 150 02 Uen.
Capacity
The number of programmable keys is for the:
• BASIC DBC 210 = 3
• ECONOMYplus DBC 211 = 4
• STANDARD DBC 212 = 4
• EXECUTIVE DBC 213 =14
• OPERATOR DBC 214 = 3
• KEY PANEL =17
Old telephones:
• BASIC DBC 199 = 0
• ECONOMY DBC 601 = 0
• ECONOMY DBC 751 = 0
• STANDARD DBC 631 =10
• STANDARD DBC 755 =10
• EXECUTIVE DBC 662 =30
• EXECUTIVE DBC 753 =30
• OPERATOR DBC 663 =20
• OPERATOR DBC 754 =20
Limitations
The functions of the programmable keys can be
altered via system programming.
For the system it is also possible to state which
functions shall be permitted for individual
programming.