User`s guide

3(6)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 C
104/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
porarily no calls in this queue, answer calls from other
queues.
The total number of trunk lines should not exceed 50.
Limitations
ACD-calls can only seize one of Line 1 or Line 2.
Thus, one line is always open for other incoming or
outgoing calls.
The PBX-operator telephone cannot be used as an
ACD-agent telephone.
Call classification requires CCS Standard or Basic
Edition.
Log on with authorisation code (PIN) requires CCS.
Only one external PC-based program for ACD-
monitoring and statistics can be connected per ASB
150 02 system.
Only one VMU-D, VMU-HD or MFU board per system
can be used for ACD-voice messages, etc. The
storage capacity is approximately 8 minutes for VMU-
D or MFU board and 18 hours for VMU-HD.
If the PBX is equipped with DID, (Direct Inward
Dialling) ACD-groups may not be called via DID. Each
ACD-group must have its own programmed trunks.
This is essential, to prevent the PBX from being
blocked by non ACD-traffic.
Programming
3710
Pause time
By means of this command it is possible to define the
time-out limit for the ACD-pause after which the agent
in pause status will be automatically logged-off from
the system.
The time for pause state is in minutes. The timer for
the time-out limit starts by pressing the ACD pause
key. If the agent handles a non-ACD call during the
ACD pause the timer will be stopped and re-triggered
after the call has been finished. The pause time starts
once again after disconnection of the call.
xx enter the time in minutes, after which an
active agent in pause state will
automatically be logged off. The value
can be between 1 - 30.
The default value is 5 min.
3711
Non ACD call code request?
This is used to state whether the ACD-agent has to
enter a call code after disconnection of an outgoing
external non-ACD call.
z z=Yes, the agent has to enter call codes
for non-ACD calls
z=No, no call code has to be entered for
non-ACD calls (default value)
3712
Display clerical time?
This command is used to specify whether or not the
remaining / elapsing clerical time shall be shown on
the display.
z Yes / No
The default value is No (clerical time is not displayed)
10 Jul 14:40 +15˚
PAUSE TIME 3710 xx
backward forward return
10 Jul 14:40 +15˚
NONACD CALLCODE REQ? 3711 z
backward forward return
10 Jul 14:40 +15˚
SHOW CLERICALTIME ? 3712 z
backward forward c/i return