User`s guide

1(16)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 G
105/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
SEA/EBBMP C. Bertsch
SEA/EBBMP ASB 150 02
SEA/EBBX/E
ACD-GROUP
Contents Page
ACD-GROUP GENERAL . . . . . . . . . . . . . . . . . . . 2
ACD-QUEUE ADMINISTRATION
AND OVERFLOW CRITERIAS. . . . . . . . . . . . . . . 6
ACD-GROUP NIGHT SWITCHING . . . . . . . . . . 10
ACD-VOICE ANSWER . . . . . . . . . . . . . . . . . . . . 12
105.fm
Database reference