User`s guide

1(6)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
98-01-28 B
522/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
SEA/TB/MP S. Caushi
SEA/TB/MP ASB 150 02
SEA/TB/XE
VOICE MESSAGE
Definition
Voice message denotes any recorded message,
digitally stored on the optional board VMU-D / -HD.
Six separately recorded voice messages can be
assembled into one voice answer.
The sequence of voice messages in an assembled
voice answer is determined via a command.
Voice messages are stored on VMU-D / -HD boards.
Use
Recorded voice messages can be used in several
contexts in ASB 150 02.
Voice information
Prerecorded absence information with date and time,
or information recorded by the user himself.
See also INFORMATION,
document 263/155 34-ASB 150 02 Uen.
Voice messaging
Message recorded by the user that is sent to a stated
recipient.
See also MESSAGE SYSTEM,
document 341/155 34-ASB 150 02 Uen.
OPERATOR answer
Recorded voice answer that is supplied each time the
OPERATOR answers an external call.
Each OPERATOR can be assigned one voice answer.
See also OPERATOR,
document 380/155 34-ASB 150 02 Uen.
Voice message for OPERATOR queue
A recorded voice message that is supplied after a
programmable time to external callers if the
OPERATOR is busy.
See also OPERATOR,
document 380/155 34-ASB 150 02 Uen.
Queue message for ACD-queues
Two different voice answers can be recorded for each
ACD-queue. The queue message may also state the
expected waiting time or the position in the queue.
A voice message for each queue can also be supplied
when an agent answers a presented call (greeting).
Additionally the individual greeting can be recorded for
each agent. This voice announcement then will be
played each time the agent persses the answer-key to
answer an incoming call.
See ACD-VOICE MESSAGE,
document 105/155 34-ASB 150 02 Uen.
Telephone answering machine
Recorded voice answers can be assigned a directory
number and be used as telephone answering machine
for external or internal calls, for example for night
service.
Hotel wake-up
In hotel systems the guest can receive
acknowledgement of an ordered wake-up time.
Also the ordered wake-up time can be recorded.
Both wake-up acknowledgement and wake-up
message can be recorded in up to three different
languages.
See HOTEL WAKE-UP FACILITY,
document 241/155 34-ASB 150 02 Uen.
522.fm
Database reference