User`s guide

2(6)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
98-01-28 B
522/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Voice message in conjunction with reminder
When an ordered reminder calls the ordering party
and the latter answers, a recorded message can be
played back.
The voice message is common for all reminders.
See also REMINDER SERVICE,
document 442/155 34-ASB 150 02 Uen..
Operation
Voice answer with directory number can be used for
example as a telephone answering facility.
As these voice answers have directory numbers, calls
can be night-switched or diverted to these messages.
When a call arrives a voice message will be repeated
twice whereafter congestion tone is supplied.
Capacity
The number of voice messages is limited by available
capacity on the voice memory board VMU-D / -HD.
For storage capacity of each VMU-D/ -HD for normal
and high quality:
see document 1551-ASB15002.
The number of voice messages with optional contents
is limited to 32 on VMU-D and to 64 on VMU-HD.
Several VMU-D / -HD boards can be mounted, if
expanded storage capacity is required.
For voice messages with optional contents these must
be stored on one board.
Voice information and voice messages can be stored
on an optional number of boards.
It is possible to store up to 16 general voice answers
assembled into a single voice message.
Limitations
Individual VMU-D / -HD boards can be programmed so
that they can only be used for one of the following
functions.
• Voice information
• Voice message
• Voice answer
The number of concurrent recordings / playbacks on a
VMU-D / -HD board is limited to 16.
The feature "Individual greeting per agent" in the ACD-
package asks the use of the VMU-HD because of the
255 voice announcements possible to be recorded in
this feature.
A voice answer that is coupled to a directory number
cannot be supplied to more than one caller at a time.
It is essential therefore not to use long voice answers
in conjunction with heavy traffic as this can lead to
waiting times.
Programming
Create voice answers.
Each form of voice message is built up in the same
way.
Recording the included voice messages
• The different parts (maximum 6) of a voice an-
swer are recorded separately.
• The different voice messages are assembled
into one voice answer.
• The assembled voice answer is coupled to the
function, e.g. a directory number.
Voice answers for different functions
The order for the creation of voice messages is
provided below.