User`s guide

3(6)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
98-01-28 B
522/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Voice answer with directory number
4401 Record the voice messages to be utilised
4701 Couple the recorded voice messages to
one assembled voice answer
Voice answer for ACD-queue
4401 Record the voice messages to be includ-
ed in voice answers 1 and 2
3901 State which two voice messages are to
be used for voice answer 1
3902 State which two voice messages are to
be used for voice answer 2
3826 State whether or not the individual
greeting per agent will be sent to the
ACD-callers.
4425 Record the individual greeting per agent.
Voice message for OPERATOR answer
4401 Record the various voice messages to be
used for the OPERATORs' voice
answers
4102 State which voice message is to be used
for OPERATORs 0 - 2
Voice message for OPERATOR-queue
4401 Record the voice message to be used as
queue message.
4007 Couple recorded queue message to func-
tion OPERATOR queue.
Voice information
Record the voice messages in the following order.
The system connects the various voice messages
automatically in accordance with command 4502 that
states whether it is a matter of date or time.
4402 Record information texts 1 - 7
4403 Record months 1 - 12
4404 Record calendar days 1 - 31
4405 Record hours 0 - 23, Language 1
4406 Record the 5-minutes periods, Lang. 1
00, 05, 10, 15, 20, 25, 30, 35, 40, 45,
50,55.
4407 Record hours 0 - 23, Language 2
4408 Record the 5-minutes periods, Lang. 2
4409 Record hours 0 - 23, Language 3
4410 Record the 5-minutes periods, Lang. 3
Hotel wake-up acknowledgement
Each wake up acknowledgement needs to be created
with one voice answer for each language.
Hours and 5-minutes periods for language 1 need only
be recorded if this has not been done previously for
information.
4401 Record the voice messages to be used
as wake-up acknowledgement
8008 - 8011 State which languages are to be used
8015 - 8017 State for each wake-up acknowledge-
ment if a time indication is to be supplied
4405,4406 Record hours, minutes for language 1
4407,4408 Record hours, minutes for language 2
4409,4410 Record hours, minutes for language 3
Hotel wake-up message
Each wake-up message must be assigned a directory
number to which a voice message is coupled.
Create directory numbers for the various messages:
4401 Record the voice messages to be used
as wake-up messages
4701 Combine recorded voice message to
created directory number
8009 - 8011 State which languages are to be used
8012 - 8014 Combine the created directory numbers
to the respective wake-up messages