User`s guide

1(3)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
98-01-28 B
523/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
SEA/TB/MP S.Caushi
SEA/TB/MP ASB 150 02
SEA/TB/XE
VOICE MESSAGE BEFORE
ANSWERING
Definition
If external calls, even those with DID to an extension,
are routed to the answering/reroute position of the
relevant trunk they will receive voice announcement at
first and then Music on Hold (if programmed) or ring
tone until the speech connection is established. This
function is valid irrespective of telephone types
(OPERATOR, or a simple extension).
Use
These voice messages can be recorded by the users
themselves.
External callers will be supplied with two different voice
announcements depending on the answering/reroute
position’s state. For a free trunk’s answering/reroute
position the external caller receives common voice
announcement; for a busy position he receives first
common voice announcement and then busy voice
announcement.
When a DID call rings at a certain extension and
nobody answers, the call will be routed after the trunk
reroute time-out to the trunks answering/reroute
position (extension). The caller will hear a
corresponding voice announcement (depends on trunk
answering/reroute extension’s state) and both
extensions will ring until the call is answered (the
logic of time-out is also active).
In several countries it isn’t allowed to answer incoming
calls with a voice answer immediately. A certain delay
time has to be passed before the exchange is allowed
to answer the call. For more information see DELAYED
AUTOMATIC ANSWER,
document 160 / 155 34 - ASB 150 02 Uen.
Operation
If many simultaneous voice announcements need to
be played (many external callers at the same time) and
no voice channel is free, a logic timeout of 6 seconds
is applicable. If time out exceeds the corresponding
trunk cancels the request and sends ring tone or Music
on hold (if programmed) until the call is answered.
If trunk answering/reroute extension answers the
external call before the whole busy voice
announcement has been played, the current trunk
interrupts the voice announcement and establishes the
speech connection between the parties immediately.
For the common voice announcement it is
programmable if the alerting on the answering/reroute
position shall start at the same time as the voice
announcement or after the voice announcement has
been played. In the first case the common voice
announcement is interruptable in the second one not.
The busy voice announcement can always be
interrupted.
If the answering/reroute position is an ACD- or
Operator queue, the caller will not receive the busy
voice announcement of the trunk answering/reroute
position. He will receive the ACD- or Operator queue
announcements instead and then Music on hold (if
programmed) or ring tone until the call is answered.
NOTE:
If no voice announcement is played, you usually will be
in one of the following situations:
• reference of the announcement group has not
been specified, or
• voice announcement has not been recorded, or
• VMU-card is missing or there are other VMU-
card problems, or
• the trunk answering/reroute postion is not speci-
fied.
523.fm
Database reference