User`s guide

3(16)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 G
105/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
5615
Alter ACD-group number
(accessible only via RASC)
Using this command an existing ACD-group can be
assigned a new directory number.
5507
Delete ACD-group
(accessible only via RASC)
Using this command an existing ACD-group can be
deleted.
NOTE: All the relevant data to the group is
erased.
3801
Read group association of ACD-number
This command is used to read to which ACD-group a
certain directory number belongs.
xxxx Enter directory number of ACD-group
z Show to which ACD-group the number
belongs to (0 - 7).
Assign the ACD-group a name string
To each ACD-number can be assigned a name string.
The ACD-name string will be displayed on the display
of the extensions when they internally call an ACD-
number.
See document FACILITY DESCRIPTION
(481/155 34-ASB 150 02 Uen) TELEPHONE
DIRECTORY.
TRUNK PROGRAMMING
Each trunk that is included in (assigned to) the
ACD-groups must be programmed with regards to line
and register signalling.
See document FACILITY DESCRIPTION
(486/155 34-ASB 150 02 Uen), TRUNK.
1010
Reroute on answering position blocked?
(accessible only via RASC)
This is a rerouting when all agents are marked
passive. For each trunk included in an ACD-group the
command shall be set so that rerouting takes place
when all agents are marked passive. This command
functions only if command 3824 is blank.
1101 - 1104
Program trunk answering/reroute position
To the trunks used in connection with the ACD-groups
must be assigned the same answering position that
corresponds to the ACD-groups.
NOTE: If DID is used, no dedicated trunks are
allocated for ACD groups, because all
the trunks are common for the extensions
in the system
Command 1101 is used to state to which answering
position the call shall be directed when the system is
switched for day traffic.
xxxx Enter directory number of external line
zzzz Enter trunk answering position for day
traffic
Repeat procedure for commands 1102 - 1104.
6501
Administration data internal
This command allows to program ACD-group names
for the corresponding trunks.
If the ACD-group's name is wanted to be displayed on
the agent's telephone display, this name must be
10 Jul 14:40 +15˚
ACD GROUP NO 3801 xxxx z
backward forward c/i return
10 Jul 14:40 +15˚
ANSWERING POS DAY 1101 xxxx zzzz
backward forward c/i return