User`s guide

4(16)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 G
105/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
assigned also to the trunk(s) used in connection with
this ACD-group.
> Press Enter
xxxx Enter directory number of trunk
Press Enter
Enter the name (or information) (1 - 20
characters)
See also document FACILITY DESCRIPTION
(481/155 34-ASB 150 02 Uen), TELEPHONE
DIRECTORY.
COMMON DATA FOR ACD-GROUPS
3819
Time for passive marking on no reply
This command states the time after which an unan-
swered call is returned to the queue and the agent is
automatically marked "passive".
xxxx Enter directory number of ACD-group
zzz Enter required time (1 - 255 seconds).
Default data = 30
NOTE: Command 3819 can also be set from an
external PC-based CCS-system.
3820
Clerical time
This command states the clerical time that starts in the
moment a call is completed until the agent is ready
again to receive another call. For more information see
chapter “ACD Clerical time” in 106/155 34 ASB 150 02
Uen.
xxxx Enter directory number of ACD-group
zzz Enter desired interval (0 - 255 seconds).
Default data = 14
NOTE: Command 3820 can also be set from an
external PC-based CCS-system.
3821
ID-code required
There are two possibilities for an agent to log on to the
ACD-group(s): with or without entering an ID-code.
If the agents of an ACD-group must enter ID-codes in
order to be active in the corresponding ACD-group,
then the command must be set to YES. For more infor-
mation see chapter “ACD Agent Identity” in 106/155 34
ASB 150 02 Uen.
xxxx Enter call number of ACD-group
z Y (yes) = log on by entering ID-code
N (no)= log on without entering ID-code (default
value).
NOTE: Command 3821 can also be set from an
external PC-based CCS-system.
3822
Call code required?
There are two possibilities for an agent to complete a
concluded call: with or without entering a call code.
NOTE: A call code is only required if a clerical
key is programed
10 Jul 14:40 +15˚
ADM.DATA INTERNAL 6501 >
backward forward c/i return
10 Jul 14:40 +15˚
NO ANSWER TIME 3819 xxxx zzz
backward forward c/i return
10 Jul 14:40 +15˚
CLERICAL TIME 3820 xxxx zzz
backward forward c/i return
10 Jul 14:40 +15˚
ID-CODE REQUIRED 3821 xxxx z
backward forward c/i return