User`s guide

5(16)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 G
105/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
If the agents must enter a call code after concluding
the call, then the command must be set to YES. For
more information see chapter “ACD Call Codes” in
106/155 34 ASB 150 02 Uen.
xxxx Enter directory number of the ACD-group
z Y (yes)= call code must be entered.
N (no)= no call code needed (default value).
NOTE: Command 3822 can also be set from an
external PC-based CCS-system.
3824
ACD reroute position
For each ACD-group it is possible to program an
alternative ACD-reroute position.
To this ACD-reroute position are directed calls that can
not be presented because there are no active agents,
or the number of queued calls exceeds the permitted
maximal queue length, or the expected waiting time for
the new call is equal or longer than programmed wait-
ing time limit.
If no directory number is programmed, the ACD-calls
will be directed to the reroute position for the relevant
trunk. See commands 1103, 1104 and 1010.
xxxx Enter directory number of ACD-group
zzzz Enter directory number of ACD rereoute position
Default data = none
3828
Enter multiple call codes during clerical state
allowed?
This command is used to state if the use of multiple
call codes is allowed or not.
xxxx enter the ACD-group directory number
z z=Yes, the agent can enter more than one
call code
z=No, only one call code can be entered
(default value)
3829
Number of time-outs before log-out
This command is used to state whether or not the
number of timeouts should be limited or not.
xxxx enter the ACD-group directory number
zzz enter number of timeouts (value must be
between 0 and 255)
zzz=0: no monitoring of timeouts
3830
End fixed clerical time by pressing the clerical-key
before time-out?
(clerical time ended by key)
This command is used to state whether or not fixed
clerical time can be terminated by pressing a
programmed clerical key.
10 Jul 14:40 +15˚
CALLCODE REQUIRED ? 3822 xxxx z
backward forward c/i return
10 Jul 14:40 +15˚
ACD REROUTE POS. 3824 xxxx zzzz
backward forward c/i return
10 Jul 14:40 +15˚
MULTIPLE CALLCODE ? C 3828 xxxx z
backward forward c/i return
10 Jul 14:40 +15˚
NUMBER OF TIMEOUTS C3829 xxxx zzz
backward forward c/i return