User`s guide

8(16)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 G
105/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Dynamic ACD-queue length
Itispossibletoprogramthesystemfordynamicqueue
length.
This means that the programmed maximum queue
length (see 1 below) varies with regard to the number
of active agents. The purpose of dynamic queue
length is that it shall be possible to maintain the
desired “grade of service” irrespective of the number of
active agents.
If the maximum queue length is reached, the busy tone
will be sent to the caller.
The dynamic queue length is calculated as follows:
1) Programmed x Number of active
queue length agents
Number of programmed
agents
The calculated dynamic queue length must never be
less than 1 (one). If the calculated queue length is
theoretically less than 1, the system sets this value to
1.