User`s guide

11(16)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 G
105/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
ACD-GROUP NIGHT SWITCHING
Definition
The ACD-groups are also equipped with the night
service function. When this feature is activated, the
incoming calls (for the ACD-group that is night
switched) will be rerouted to a programmed night
answer position.
Use
Night switching of ACD-groups is a efficasious way for
handling the ACD calls after office hours.
Operation
See under “ACD night switching” in ACD-AGENT (106/
155 34-ASB 150 02 Uen).
Limitations
None.
Programming
0101
Assign facility category
For night-switching an ACD-group from an extension, it
is needed that this extension has the right Authority
category (COS) for doing it.
This command is used to assign to an extension the
right Authority category (COS) for accessing certain
facilities.
xxxx enter extension’s directory number
zz enter relevant facility category
If the agent wants to dedicate a particular key for night
service(s) he can program a free name selection key
(see under “Name Selection” in Facility Description).
3827
answer position night for ACD-group
This command defines the ACD answer position
during the night mode for the corresponding ACD-
group.
xxxx Enter the ACD-group’s directory number
zzzz Enter the ACD night answering position’s
directory number for the above selected
ACD-group. It can be:
• extension number
• operator queue
• Automated Attendant
• an other ACD-group
• a fictive number
• a common abbreviated number
• PBX hunting group.
• Common mailbox
Authorisation for night switching of the ACD-
groups
Authorisation to night-switch all ACD-groups or
individual ACD-groups is determined by the
extension’s facility category (COS). In this respect the
following commands are affected:
3083
Day/night switching of ACD group 0
Via this command it is possible to define which
Authorisation categories (COS) are permitted to night-
switch the ACD-group 0 via procedure *890 (dialled on
telephone key pad).
10 Jul 14:40 +15˚
FACILITY COS 0101 xxxx zz
backward forward c/i return
10 Jul 14:40 +15˚
ANSWERING POS NIGHT 3827 xxxx zzzz
backward forward c/i return