User`s guide

14(16)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 G
105/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
Programming
For programming the “common voice message” that
will be played to the external caller, see FACILITY
DESCRIPTION (523/155 34-ASB 150 02 Uen) VOICE
MESSAGE BEFORE ANSWERING.
Each ACD-group can be programmed for individual
queue administration.
The table below shows all queue alternatives and the
commands to be used.
zzz Time in seconds before and between the voice
messages
Y=0 First voice reference in voice message shall be
programmed
Y=1 Second voice reference in voice message shall
be programmed
--- Does not need to be programmed.
3802
Time before call is answered automatically
State the time from first ring signal until the call is
answered automatically with voice message 1. If the
time is set at 0, the caller will receive ring control tone
until an agent is free.
xxxx Enter call number of ACD-group
zzz Enter required waiting time (0 - 255 seconds).
Default data = 0
NOTE: Command 3802 can also be set from an
external PC-based CCS system.
QUEUE
FUNC-
TION
COMMANDS
3802 3803 3901 3902
No voice
message
zzz=0 ---- ---- ----
Voice
mess. 1
without
queue
pos. or
waiting
time
zzz=
1 -255
zzz=0 Y=0 ----
Voice
mess.1
with
queue
pos. or
waiting
time
zzz=
1-255
zzz=0
Y=0
Y=1
----
Voice
mess. 1
and 2
without
queue
pos. or
waiting
times
zzz=
1-255
zzz=
1-255
Y=0 Y=0
Voice
mess. 2
with
waiting
time or
queue
pos.
zzz=
1-255
zzz=
1-255
Y=0
Y=0
Y=1
Voice
mess. 2
without
waiting
time or
queue
pos.
----
zzz=
1-255
---- Y=0
Voice
mess. 1
and 2 with
waiting
times or
queue
pos.
zzz=
1-255
zzz=
1-255
Y=0
Y=1
Y=0
Y=1
QUEUE
FUNC-
TION
COMMANDS
3802 3803 3901 3902
10 Jul 14:40 +15˚
QUEUE ANNO 1 TIME 3802 xxxx zzz
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