User`s guide

15(16)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 G
105/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
3803
Time between voice answers
States the time after a call has been answered auto-
matically until voice message 2 is supplied. In the in-
terim, the caller can be provided with music. If the time
is to set 0, silence or music continues until an agent is
free.
xxxx Enter call number of ACD-group
zzz Enter required time (0 - 255 seconds)
Default data = 0
To obtain music between the voice messages
see document FACILITY DESCRIPTION
(343/155 34-ASB 150 02 Uen) MUSIC ON HOLD.
NOTE: Command 3803 can also be set from an
external PC-based CCS system.
Voice messages for ACD-queue
Those voice messages that are to be supplied to
callers need to be recorded and then associated to
voice messages for ACD.
Eachvoicemessagecanconsistoftwoseparatevoice
messages. The time programmed in the command
3803 is inserted automatically between the voice
messages.
3901
Coupling of voice reference to voice message 1
This command is used to state which recorded free
voice message shall be utilised as voice message 1.
xxxx Enter call number of ACD-group
y Enter voice reference's sequence number 0 - 1
uuvv Enter recorded voice reference
uu = 1
vv = 1 - 32
Default data = 0000 = No voice message
3902
Voice message 2
States which voice message(s) shall be used as
voice message 2.
3903
Voice message 3
If, on agent answer, a voice message is to be supplied,
this needs to be programmed. In the command is
stated which voice message shall be used.
xxxx Enter call number of ACD-group
y Enter voice message's sequence number 0 - 1
uuvv Enter recorded voice message + sequence
number
uu = 1
vv = 1 - 32
4401
Recording of voice message
For recording of voice message see document
FACILITY DESCRIPTION (522/155 34-ASB 150 02
Uen) VOICE MESSAGES.
To obtain waiting time or queue position, the time of
day 0 - 23 shall be recorded. See command 4405.
Each voice message shall comprise two recorded
voice references with time statement or queue position
in between.
Examples of voice messages as queue information:
Example 1: Voice message without time or queue
indication.
Voice reference 0 = “The Travel agency. You are in
queue now. Please wait”.
10 Jul 14:40 +15˚
QUEUE ANNO 2 TIME 3803 xxxx zzz
backward forward c/i return
10 Jul 14:40 +15˚
QUEUE ANNO 1 REF 3901 xxxx y uuvv
backward forward c/i return
10 Jul 14:40 +15˚
QUEUE ANSWER REF 3 3903 xxxx y uuvv
backward forward c/i return