User`s guide

1(30)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
106/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
SEA/EBBMP C. Bertsch
SEA/EBBMP ASB 150 02
SEA/EBBX/E
ACD-AGENT
Contents Page
ACD-AGENT GENERAL . . . . . . . . . . . . . . . . . . . 2
ACTIVE/PASSIVE MARKING
OF AGENT TELEPHONE. . . . . . . . . . . . . . . . . . . 5
ACD-AGENT IDENTITY (PIN) . . . . . . . . . . . . . . . 7
ACD-AGENT INDIVIDUAL GREETING . . . . . . . . 8
ACD-AGENT LOGON PROCEDURE. . . . . . . . . 10
ACD-CALL PRIORITY . . . . . . . . . . . . . . . . . . . . 14
ANSWERING INCOMING ACD-CALLS. . . . . . . 15
ACD-CLERICAL TIME . . . . . . . . . . . . . . . . . . . . 17
ACD-PAUSE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
ACD-HELP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
ACD-CALL CODES . . . . . . . . . . . . . . . . . . . . . . 24
ACD-NIGHT SWITCHING . . . . . . . . . . . . . . . . . 29
106.fm
Database reference