User`s guide

7(30)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
106/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
ACD-AGENT IDENTITY (PIN)
Definition
Personal Identity Number (PIN) is used by the agent to
log-on to the ACD-system. A PIN is only useful if the
system has a connected PC-based ACD Management
System (such as CCS or ACD-MIS).
Use
If the ACD-system has a connected ACD Management
System (ACD-MS), the agent's identity PIN (Personal
Identity Number), is to be used. Each agent who works
with the system can be assigned a PIN that is used
when the agent tries to log onto the ACD-system.
The PIN can consist of an arbitrary number between
0 - 999.
It is programmable per ACD-group whether or not a pin
is required.
By means of the PIN an individual agent can work at
any agent position. Several agents can use the same
telephone at different times of the day.
In any case the statistics will be associated with the
individual agent and not the agent position.
The entered PIN is verified by ACD-MS and log-on is
not possible, if an incorrect code is entered.
Operation
See under "Log-on procedures" in ACD-AGENT
(106/155 34-ASB 150 02 Uen).
Capacity
Up to 1000 PINs can be used ( 0 - 999 ).
Limitation
None.
Programming
3821
PIN required?
This command is used to state whether or not the
ACD-agent has to state her/his PIN (Personal Identity
Number) on being marked active. The PIN is used to
facilitate identification of the ACD-agent for advanced
traffic statistics using a PC-based ACD-MS.
xxxx enter the directory number of the ACD
group (already existing).
z state if an ACD-agent has to enter her/his
PIN when the agent marks himself ready.
z=Yes, PIN is required
z=No, PIN is not required (default value).
Equipment
None.
10 Jul 14:40 +15˚
PIN REQUIRED? 3821 xxxx z
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