User`s guide

8(30)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
106/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
ACD-AGENT INDIVIDUAL
GREETING
Definition
The individual greeting of an agent is the voice
announcement sent to the incoming ACD-call just
before this agent is connected to the call.
Use
The agent number is used for the feature “Individual
greeting per agent” to distinguish between the different
agents.
For recording the individual greetings 255 (1- 255)
voice announcement references are reserved (see
command 4425 "Programming").
Thus, the agent number is equivalent to the individual
greeting announcement reference number.
If agent number 0 is entered, no individual greeting is
announced, even if individual greeting for the
corresponding ACD group has been programmed.
Operation
See under "Log-on procedures" in ACD-AGENT
(106/155 34-ASB 150 02 Uen).
Capacity
It is possible to use up to 255 individual greetings
ACD-agent’s.
Limitation
The "Individual greeting per agent" works only with
VMU-HD or MFU board.
Programming
3826
Individual greeting per agent for an ACD-group
Via this command it is possible to define whether or
not the individual agent’s greeting will be sent to the
ACD-callers. This command can be programmed via
RASC, PC-based ACD-MS applications and telephone
sets.
The display shows:
xxxx Enter the directory number of the ACD
group whose agents will send individual
greeting to the ACD-callers
z Y (yes) = individual greeting per agent is
allowed,
N (no) = individual greeting is not allowed
(NO is the default value).
NOTE: If the commands 3903 and 3826 are both
set to YES, both corresponding voice announcements
must be recorded. If just individual greeting is
recorded, the caller will not hear it because the voice
message per ACD-group on agent answer is not
recorded.
4425
Record individual greeting per ACD-agent
(accessible only via telephone set)
Via this command you can record / play / erase
individual agent’s greeting voice announcements.
The display shows:
Press ENTER
10 Jul 14:40 +15˚
INDIV. GREETING? 3826 xxxx z
backward forward c/i return
10 Jul 14:40 +15˚
ACD ANNO 1-255 4425 >
backward forward returns