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EN/LZTBS 160 1320 R1A © Ericsson Enterprise AB 2003 2 BusinessPhone – Dialog 4220 Lite / Dialog 3210
Table of Contents Table of Contents page Welcome .......................................................... 4 Description ....................................................... 6 Incoming Calls ............................................... 14 Outgoing Calls ............................................... 17 During Calls .................................................... 28 Call Forwarding .............................................. 37 Absence Information ......................................
Welcome Welcome Welcome to the User Guide for the Dialog 4220 Lite / Dialog 3210 in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of BusinessPhone 50, BusinessPhone 128i, and BusinessPhone 250. The features described in this User Guide are related to version 5.1 or higher of the BusinessPhone Communication Platform.
Welcome Copyright All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
Description Description Dialog 4220 Lite 6 1 2 3 7 4 5 12 13 8 9 6 10 11 BusinessPhone – Dialog 4220 Lite / Dialog 3210
Description 1 2nd Key for access to secondary key functions. 2 Transfer / Diversion a. Transfer an ongoing call. See section “During Calls” on page 28. b. Activate/Deactivate diversion. See section “Call Forwarding” on page 37. 3 Inquiry / Conference a. To make an inquiry to an internal or external party. b. To establish a telephone conference. See section “During Calls” on page 28. 4 Line 2 Line key 2 for in and outgoing calls. 5 Line 1 / Save/Redial a. Line key 1 for in and outgoing calls. b.
Description Dialog 3210 Basic 1 2 11 3 4 5 10 6 7 8 8 9 BusinessPhone – Dialog 4220 Lite / Dialog 3210
Description 1 Message / Conference a. To send and receive messages. See section “Messages” on page 51. b. To establish a telephone conference. See section “During Calls” on page 28. 2 Programmable key / Headset key a. Storing numbers and program functions. b. The Headset function is only available with option unit (DBY 410 02) installed. The Headset key is programmed by the system administrator. See section “Accessories” on page 88. 3 Programmable keys Storing numbers and program functions.
Description Phone keys Dialog 4220 / Dialog 3210 This table gives you an overview of the different key design of the Dialog 4220 Lite and the Dialog 3210 Basic. In this user guide you will only find illustrations of the Dialog 4220 keys. If you are using the Dialog 3210 Basic, please refer to the table below to find out the appropriate key combination.
Description Ô ÕÔ ÖÔ ÖÔ ÕÔ Extinguished lamp The function is not active. Steady light The function is active. Slowly flashing lamp The line (or function) is put on hold. Rapidly flashing lamp An incoming call or message waiting. Light with short breaks Ongoing call.
Description Tones Tones are audible in the handset.
Description Signals Ringing signals are emitted from the phone. Internal ringing signal - repeated after 4 s External ringing signal - repeated after 4 s Automatic Callback signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries.
Incoming Calls Incoming Calls A ringing signal and a flashing lamp indicate an incoming internal or external call. u Answer calls Lift the handset. On another extension uz 6 You can answer a call to another extension from any phone in your office. Lift the handset and call the ringing extension. You receive busy tone. Press. Allow calls on Line 2 Note: Dialog 4220 Lite only.
Incoming Calls Answer a second call Note: Dialog 4220 Lite only. Line 2 Line 1 ÖÔ Ö Ô í You are on the phone, when a muted ringing signal and a Line key flashes to indicate a new incoming call: Press the flashing Line key. The first call is put on hold. To switch back to the first call: Press the first Line key. The second call is put on hold. You are connected to the first caller. Press if you want to terminate the ongoing call.
Incoming Calls Save and redial incoming calls When you receive an incoming external call, you can save the number in order to redial it easily (the number can contain 24 digits maximum). Previously saved number is erased. Dialog 4220 Lite Save number 2nd Save/Redial 2nd Save/Redial Ô Ô Before you quit the call: Ô Ô Redial number Press. Press to save the dialled number. Press. Press to redial the saved number.
Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. Make calls u z 0z d í or How to make internal and external calls. Lift the handset and dial either: An extension number to make an internal call. Or: The digit(s) for external call access and the external number. Note: Which digit to press for external call access, depends on the configuration of the system. To end the call.
Outgoing Calls Last External Number Redial u *** When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not. See also section “Automatic Redial” on page 20. Lift the handset. Press to redial the last dialled external number. Save external number When you make an external call, you can save the number in order to redial it easily. Previously saved number is erased.
Outgoing Calls Dialog 3210 Save number Save/Redial Save/Redial g Before you quit the call: g Redial number Press to save the dialled number (pre-programmed). Press to redial the saved number (pre-programmed). Automatic Callback 5 d í or u You call an extension and receive busy tone or get no answer. Press. Verification tone. Note: The number for Automatic Callback may differ from country to country. See table “Alternative programming for Automatic Callback, Camp-on, Intrusion” on page 85.
Outgoing Calls Automatic Redial If you call an external number and receive busy tone or get no answer, you can instruct the system to automatically redial the number until it is available. Note: This feature could be restricted. Ask the system administrator for the availability. This function is activated via Function keys, so you first have to program a programmable key (one key required per number). See section “Program a function” on page 82.
Outgoing Calls Automatic Redial1 ÕÔ Cancel Press the relevant programmable key to cancel the Automatic Redial request (pre-programmed). Note: Depending on system programming, the Automatic Redial request could be cancelled automatically. Pause Pause Auto Redial Pause Auto Redial Ô ÕÔ It is possible to pause all of your successfully activated requests by programming a separate pause key, see section “Program a function” on page 82. Press to pause (pre-programmed).
Outgoing Calls Busy extension You call an extension and receive busy tone. Camp-on 4 You can notify a busy extension of your call by a muted ringing call. Press to Camp-on. Keep the handset off hook. When the called extension replaces the handset, it will be called automatically. Note: If you receive the busy tone again, the desired extension does not allow Camp-on.
Outgoing Calls Diverted extension u *60* z # Bypass Call Forwarding makes it possible to call a specific extension, even if Call Forwarding is activated on this extension. Lift the handset. Dial. Enter extension number. Press. You will be connected to the specified extension, regardless of which type of Call Forwarding the called extension has activated. Abbreviated Numbers By using Abbreviated Numbers, you can make calls simply by pressing a few keys.
Outgoing Calls Common Abbreviated Numbers u z External numbers are stored centrally in your BusinessPhone Communication Platform. Common Abbreviated Numbers can be dialled from every extension that has the authority to do so. Lift the handset. Dial the Common Abbreviated Number. Please refer to your telephone directory. Individual Abbreviated Numbers via a programmable key Note: Dialog 4220 Lite only.
Outgoing Calls 0z Dial the digit(s) for external call access and dial the number. Which digit to press for external call access, depends on the configuration of the system. The number can consist of up to 24 digits. Note: If your public network requires waiting for a second dial tone, press the key 2nd followed by the key 2. *z# _ A ÕÔ X Or: Dial a code (2 digits). Press the programmable key again. Press to finish programming.
Outgoing Calls Individual Abbreviated Numbers via the keypad u ** z You can program and activate your most frequently used external numbers via the keypad. Lift the handset. Press and dial the Abbreviated Number. A number between 0 and 9. Program Individual Abbreviated Number *51* z* 0z # í 26 How to program external numbers on the keys 0 to 9. Enter Programming mode. Select an Abbreviated Number between 0 and 9 and press. Dial the digit(s) for external call access and dial the number.
Outgoing Calls Dial-by-Name u Ô Michael P. You can program and activate directory numbers (extensions and Common Abbreviated Numbers) on the programmable keys. If you have programmed a number on a programmable key, you just have to press this key to call the desired person. Lift the handset. Press to make a call (pre-programmed). Program Dial-by-Name *00* Ô 10 ÕÔ z Õ Ô í How to program an internal directory number on a programmable key. Enter Programming mode. Press a programmable key. Press.
During Calls During Calls The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can monitor calls, mute the microphones, make an inquiry, transfer the call, create a conference or put the call on hold to perform other tasks. Group Listening Note: Dialog 4220 Lite only. Â You have an ongoing conversation via the handset. Press to switch the loudspeaker on or off. When the lamp lights, the loudspeaker monitors the call.
During Calls Monitoring Note: Dialog 3210 only. s You have an ongoing conversation via the handset. Press to switch the loudspeaker on. When the lamp lights, the loudspeaker monitors the call. Note: When the loudspeaker is on, the microphone is automatically switched off in the handset. (s From monitoring to handset Press to switch the loudspeaker off. Continue your conversation via the handset. Mute É You have an ongoing conversation. Press to switch the microphone on or off.
During Calls Inquiry During an ongoing conversation you wish to make an inquiry to an internal or external party. Inquiry Line 2 Line 1 Inquiry Line 30 Ô Ô z í ÖÔ Dialog 4220 Lite g z X {g Dialog 3210 Press. Or: Press Line 2. The first call is put on hold (the lamp flashes slowly). Call the third party. When the third party answers you can switch between the calls, create a Conference and end one of the calls. Press to end the Inquiry call. The second call is disconnected.
During Calls Refer Back You have an ongoing conversation and want to refer back to the call that is put on hold. The lamp of the call put on hold flashes. Dialog 4220 Lite Line 1 Inquiry or Line 2 Line Inquiry Ö Ô ÖÔ í { g {g X You have an ongoing conversation on e.g. Line 2 and want to refer back to the call that is put on hold on Line 1. The lamp of the call put on hold flashes. Press to put the second call on hold. First call is connected. Press to put the first call on hold.
During Calls Transfer You have an ongoing internal or external conversation and you want to transfer the ongoing call. Inquiry Ô z Ô d Transfer Inquiry g z d 32 Dialog 4220 Lite Press. Call the third party. You can transfer the call before answer or wait for answer. Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section “Useful Hints” on page 91. Press. Or: Replace the handset. The call is transferred.
During Calls Transfer to a busy extension You can even transfer calls to busy extensions. The other party will hear a muted signal (Camp-on), and the call will be extended, as soon as the ongoing call is terminated (if Camp-on is allowed). Callback You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again.
During Calls Conference You have an ongoing conversation and you want to establish a telephone Conference. Inquiry Line 2 2nd Conference Ô Dialog 4220 Lite Ô z Ô Ô Or: Press. Press. Call the third party. Press. Press to establish a three party Conference. Now you have established a three party conference. To indicate the Conference, all Conference members will hear a periodical Conference tone. Repeat the procedure to include other persons into the Conference.
During Calls Inquiry Message g z g Dialog 3210 Press. Call the third party. Press to establish a three party Conference (preprogrammed). Now you have established a three party Conference. To indicate the Conference, all Conference members will hear a periodical Conference tone. Repeat the procedure to include other persons into the Conference. In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system.
During Calls Hold Line Ô ÖÔ z 6 36 Common Hold Press (pre-programmed). The Line key lamp flashes slowly. The call can be picked up on any extension within one minute, or if not it will recall on the holding extension. Press to pick-up on own extension. Or: Pick-up on another extension: Call the extension that put the call on hold. Press.
Call Forwarding Call Forwarding When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function. Depending on the type of diversion you are also able to record your Personal Greeting, see section “Personal Greeting” on page 53. Note: You can still make calls as usual.
Call Forwarding Fixed Diversion This function directs your calls to a pre-programmed answering position (e.g. secretary). Dialog 4220 Lite 2nd Diversion 2nd Diversion Ô Ô Activate Fixed Diversion Ô ÕÔ Cancel diversion Press. Press to activate diversion. All calls to your extension are directed to a pre-programmed address. Press. Press to cancel diversion. Dialog 3210 38 *21# X Activate Fixed Diversion #21# X Cancel diversion Dial to activate diversion. Press.
Call Forwarding Program Fixed Diversion address Note: Dialog 4220 Lite only. *00* Ô Ô z Ô ÕÔ If you need to program a new diversion address: Dial to start programming. 2nd Press. Diversion Press. Dial new diversion address. 2nd Press. Diversion Press. í Press to finish the procedure.
Call Forwarding Individual Diversion This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a Common Abbreviated Number (e.g. your car telephone). Note: In order to prevent misuse, the Individual External Diversion can be blocked for your extension, see section “Security” on page 64.
Call Forwarding Dialog 3210 Program and activate Internal Diversion *21* z # X Divert your calls to an internal position. Dial. Enter the new diversion address. Press to activate the Individual Diversion. Verification tone. Press to finish the procedure. You can make outgoing calls as usual. A special dial tone reminds you that Call Forwarding is active. Note: An Individual Internal Diversion cannot be activated if an Individual External Diversion is already activated.
Call Forwarding Program and activate a new External Diversion address *22* 0z # í To set a new Individual External Diversion address: Dial. Dial the digit(s) for external call access and enter the new External Diversion address. A maximum of 24 digits. * Note: If your public network requires waiting for a second dial tone, press . Press to activate the Individual Diversion. Verification tone. Press to finish the procedure.
Call Forwarding Follow-me If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow-me, Individual Diversion must be active on your telephone. Activate Follow-me *21* z* z# í Note: This procedure has to be executed from the telephone the calls are diverted to. Dial. Dial your number and press. Dial the new number and press. Special dial tone. Press to finish the procedure.
Absence Information Absence Information If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers of the reason of your absence. External callers will be routed to the operator who also has access to your absence info. Note: When you have activated a diversion with a Personal Greeting, callers will receive this greeting even if you have activated the Absence Information, see section “Personal Greeting” on page 53.
Absence Information Enter information - Dialog 4220 Lite 2nd Info Ô Ô To store Text or Voice information. Press. Press. When the information is activated, the Message/Info lamp shows a steady light. If a message arrives, the lamp starts flashing. Select Pre-defined Text or Voice information. z # í Ô Ô 5 0627 # Pre-defined texts Enter Info Code and Completing Info (see table).
Absence Information 2nd Info Ô Ô 9 * 9 # í Voice information Press. Press. Press and speak. Press to play-back and listen to your recording. Press and speak to re-record. Press to activate. Press to finish the procedure. Internal callers will hear the information via the handset or the loudspeaker. External callers will be routed to the operator who also has access to your absent info. Note: You can dial your own extension number if you want to check your information.
Absence Information Change information Note: Dialog 4220 Lite only. 2nd Info Ô Ô 0# Ô Ô# í 2nd Info Erase information Press. Press. Press to erase info. Save information Press. Press to deactivate and save for later use. Information is passive. Press to finish the procedure. Use saved information Ô Ô# í 2nd Info When the information is switched off: Press. Press to activate saved info. The Message/Info lamp lights. Information is active. Press to finish the procedure.
Absence Information Enter information - Dialog 3210 *23* z z # X *23* 5 0627 # 48 To store Text or Voice information. Dial to enter the information mode. Select Pre-defined Text or Voice information. Pre-defined texts Enter Code. Enter Completing Info from the table below.
Absence Information *23* 9 * 9 # X Voice information Press to enter information mode. Press and speak. Press to play-back and listen to your recording. Press and speak to re-record. Press to activate. Press to finish the procedure. Internal callers will hear the information via the handset or the loudspeaker. External callers will be routed to the operator who also has access to your absent info. Note: You can dial your own extension number if you want to check your information.
Absence Information Change information Note: Dialog 3210 only. #23# X *23*# X Erase Press to erase info. Press to finish the procedure. Save Press to deactivate and save for later use. Information is passive. Press to finish the procedure. Use saved information *23*# X 50 When the information is switched off: Press to activate saved info. Information is active. Press to finish the procedure.
Messages Messages By using the Message system you can send, receive, forward and store different kind of messages. You have also access to a number of helpful features, like recording an ongoing conversation, placing external calls via the company network and many more ... Password protection The first time you enter the Message system (only possible from your own extension) you might be requested to change your Password if it is default (0000).
Messages Individual Mailbox system Callers are able to leave messages in your Individual Mailbox. Dialog 4220 Lite Activate Â Ô Ô z Ô ÕÔ í 2nd Press. Diversion Press. Dial the number to the Mailbox system. Ask the system administrator for your defined Mailbox system number. 2nd Press. Diversion Press. 2nd Diversion 52 Divert your extension to the Mailbox system. Ô ÕÔ Press to finish the procedure. When the diversion to your Mailbox is activated, the Diversion lamp shows steady light.
Messages Dialog 3210 Activate *21* z # X #21# X Divert your extension to the Mailbox system. Dial. Dial the number to the Mailbox system. Please ask the system administrator for your defined Mailbox system number. Press. Press to finish the procedure. Deactivate Dial. Press to finish the procedure. Personal Greeting u *59# Depending on the type of diversion you want to activate, you can leave three different Personal Greetings to the caller.
Messages 2 z # í Press to configure your Personal Greeting. Enter diversion code. Select an option below and follow the voice announcements. Type of diversion Diversion greeting on busy Diversion greeting on no reply Individual Diversion greeting Code 1 2 3 Press to store the recorded greeting. When you activate the diversion, the recorded greeting is played to the next caller. Press to finish the procedure.
Messages The following Mailbox functions can also be used from an external position: • Change Password • Check and store received messages • Forward a Voice message • Send Message • Outcall (External) notification • Personal Greeting Outcall (External) Notification With this function the Message system can notify you when new Voice messages arrive. You can specify an external number, where you will be called at a pre-programmed time or as soon as a new message arrives.
Messages Message Ô Programming Press to view the Mailbox. Note: Depending on the configuration, you might be asked for your Password. Follow the voice announcements. You can program the external notification number, the notification time and activate/deactivate the function. The external number (including the digit(s) for external call access) can consist of up to 24 digits. The time is entered in 24h format, e.g. 2030 for half past eight with values automatically set to even quarters, i.e.
Messages í Press to finish the procedure. Forward a Voice message Message ÖÔ Your received Voice messages (in the Individual or Common Mailbox) can be forwarded to other Mailbox numbers (Individual or Common). When you forward a Voice message to an Individual Mailbox, the Mailbox number is the same as the extension number. Press to view the Mailbox. Note: Depending on the configuration, you might be asked for your Password before you can retrieve your messages. See section “Security” on page 64.
Messages Common Mailbox system If you divert your telephone to a Common Mailbox, the callers are able to leave messages there. The difference between your Individual Mailbox and a common one is that a Common Mailbox can be used by more than one user. Dialog 4220 Lite Activate Â Ô Ô z Ô ÕÔ í 2nd Press. Diversion Press. Dial the Common Mailbox number. Please ask the system administrator for your defined Mailbox number. 2nd Press. Diversion Press.
Messages Dialog 3210 Activate *21* z # X Divert your extension to the Mailbox system. Dial. Dial the Common Mailbox number. Please ask the system administrator for your defined Mailbox number. Press. Press to finish the procedure. #21# X Deactivate u g Retrieve messages - internally Common Mailbox Dial. Press to finish the procedure. Lift the handset. Press the Common Mailbox key (pre-programmed). During the procedure you will be asked for your extension number and your Password.
Messages Retrieve messages - externally z z To retrieve your messages from an external position: Dial your company’s telephone number. Dial the Common Mailbox number. During the procedure you will be asked for your extension number and your Password. Note: You cannot use the Default Password 0000 to retrieve messages externally. If you want to check your messages from an external position, you have to change your Password first, see section “Change Password” on page 64.
Messages Send Message To send a message to an extension when you receive busy tone or get no answer. Callback message Message Message Ô # To send a Call Me message. Ô 9 * 9 # Voice message Press. Press to send. Press. Press and speak a Voice message. Press to play-back and listen to your recording. Press and speak to re-record. Press to send.
Messages Dictaphone function If you want to record and retrieve personal Voice messages you can use the Dictaphone function. A Dictaphone message is treated as a normal message. How to retrieve Dictaphone messages, see section “Check and store received messages” on page 56. Record message *58# * 9 # 62 To start the recording: Dial and record your message. The maximum recording time is 4 minutes and 15 seconds. Select one of the following options: Press to play-back. Press and speak to re-record.
Messages Conversation Recording The Conversation Recording function makes it possible to store the ongoing telephone conversation in the Individual Mailbox by pressing a pre-programmed Recording key. You can store both internal and external calls. Conference calls cannot be stored. A recorded conversation is treated as a normal Voice message. How to retrieve Conversation Recordings, see section “Check and store received messages” on page 56. Note: This feature may be restricted or not available.
Security Security You can use your four-digit Password for blocking your phone from unauthorized use, for making external calls from any blocked extension, for entering the Message system or when you are using the DISA function. Note: The first time you enter the Message system you might be requested to change your Password if it is default (0000). This procedure is performed directly in the Message system. See section “Messages” on page 51.
Security Bypass blocked extension In order to make a call, you can temporarily bypass a blocked extension. u *72* z # Bypass own extension Lift the handset. Dial. Dial your Password. Press. Dial tone. You can make one call from your extension. Bypass another extension u *72* z * z # This makes it possible to make a call on another, blocked extension, by using your Password. Lift the handset. Dial. Dial your Password. Press. Dial your extension number. Press. Dial tone.
Security *72# í #72* z # í 66 Block extension Dial to block your extension. Verification tone. Press to finish the procedure. Un-block extension Dial. Dial your Password. Press to re-open. Verification tone. Your extension is open for use. Press to finish the procedure.
Group Features Group Features When you are working together in a team the following Group features can be very useful. You can page your colleagues, give them telephone attendance or pick-up their incoming calls. Key system With this function, all (or selected) external lines are represented by pre-programmed keys on all phones. For each external line, a Function key has to be programmed. Which means that you are able to monitor the state of traffic for every programmed external line (e.g. free, busy).
Group Features Make an external call To initiate an external call, just press the External Line key. u Ô z External Line The external line will be seized automatically. Lift the handset. Press a free Line key (pre-programmed). Dial the desired number. If you make external calls in this way, you do not have to dial the digit(s) for external call access first. Supervision/Telephone Attendance A Function key can also be programmed for Supervision and handling calls for a group of extensions.
Group Features u Ô Michael Call a group-member Lift the handset. Press to make a call (pre-programmed). Note: If the key is flashing, you will automatically pick-up your colleague’s ongoing call. Group Call-pick-up u z In a Pick-up group, any member can answer any individual call to group members. You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number. Lift the handset. Dial the Group Call-pick-up code.
Group Features Answer Paging u ÖÔ Paging A short signal and a flashing Paging key will inform you when a Loudspeaker Paging is received. Lift the handset. Press (pre-programmed). An internal call is established with the paging party. Common Bell z u The Common Bell facility allows all extensions of the system (operator included) to pick-up the call from an extension that has been predefined as a Common Bell extension. Dial the Common Bell pick-up code.
Group Features Group Hunting Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function. Note: The number of cordless extensions in a hunt group are limited to eight (including Tandem configurations).
Group Features *28* *# Dial. Press. Answer calls Answer Group Hunting calls in the normal way. Log out #28* z # #28* *# 72 To log out from one hunt group: Dial. Dial the hunt group code. Please ask your system administrator for the configured number. Press. To log out from all hunt groups: Dial. Press.
Other Useful Features Other Useful Features By using these features your productivity will be increased, e.g. you can set reminders for important meetings, place the cost for external calls on separate accounts, listen to music via the loudspeaker and much more ... Tandem configuration The Tandem configuration is a unit, consisting of two telephones using the same directory number. One of the telephones is defined as the Primary and the other one as the Secondary.
Other Useful Features Õ Ô #28# Secondary on/off To deactivate the Tandem configuration Press (pre-programmed). Or: Dial to log off the secondary telephone. For incoming calls: • The secondary telephone cannot be called and the primary telephone works as a normal stand-alone telephone. For outgoing calls: • Inquiry Ôz Ô d Transfer 74 Both telephones are treated as 2 separate extensions. Transferring a call between members of a Tandem unit Press and dial own directory number.
Other Useful Features Reminder *32* z# ì í #32# í The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed). Dial. Dial reminder time and press. (00-23) hour + (00-59) minute. Example: 1430. Note: If you receive busy tone, your extension does not have the authority to set a reminder. In case of a typing error, press the Volume Down key to delete the latest entered digit. Press to finish programming.
Other Useful Features Background Music Ô í Background Music You can listen to Background Music over the loudspeaker on your phone by pressing a pre-programmed Music key, or by entering the number for the music channel. Please ask your system administrator for the configured number. Press to activate the music (pre-programmed). The music automatically switches off when you make or receive calls and switches on again when the call is finished. Press to cancel the music.
Other Useful Features Intercom Line Intercom secretary u Ô í A two-way direct call function between two extensions, for instance in executive-secretary communication. Lift the handset. Press to establish an Intercom call (pre-programmed). Press to cancel the Intercom call. Night Switching Night Ô If you want this feature, please ask your system administrator. This function is used for directing all incoming calls to one extension (answering position), e.g. when the office is closed.
Other Useful Features Direct Inward System Access (DISA) If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the cost for the phone call to your company. The other cost will automatically be placed on your extension number or on a special project. Note: To activate this function, you have to change the Default Password from 0000 to a personal one.
Other Useful Features Account Number An Account Number can be entered to debit telephone cost to different accounts. Depending on the system configuration the Account Number has to be entered from a Verified Account Number List (predefined) or you can invent your own Account Number.
Other Useful Features DTMF Tones u z The DTMF function is used to control answering machines or any other telecommunication devices. Lift the handset. Make an internal or external call to reach the desired device. When your call is answered you can continue to dial digits which will be sent as DTMF digits (tone signals) to the called device in order to activate the desired functions. Networking Networking is the connection of several premises within a company.
Other Useful Features Least Cost Routing Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analysed and the cheapest routing will be selected. u 0z Use Least Cost Routing Lift the handset. Dial the digit(s) for external call access and the external number.
Settings Settings If you require frequent use of certain functions, you may program them on the programmable keys on the telephone. When you want to use the function, just press the key. Notes: Programming of Dial-by-Name keys and Individual Abbreviated Numbers are described in section “Outgoing Calls” on page 17 and how to program a new diversion address is described in section “Call Forwarding” on page 37. Program a function How to program a function on a programmable key.
Settings ÕÔ Press the programmable key again. Continue with section Select Ringing Character. í Or: z Õ Ô í Select ringing character *00* Ô 13 ÕÔ 204 ÕÔ 1 ÕÔ í Press to finish programming. After approximately 10 seconds, the Function key is active. Select ringing character (0-4). See section “Function codes and required data” on page 84. Press the programmable key again. Press to finish programming. After approximately 10 seconds, the Function key is active.
Settings Function codes and required data Programming name NAMECALL SUFFIX DIGIT EXTERNAL LINE SUPERVISION DEDIC. LINE BUSY LINE 2 CONFERENCE IMMED. ANSWER EXT. VOICE M. HOLD TRANSFER SAVE NUMB SECRECY ARD REQUEST ARD PAUSE Function name Dial-by-Name Camp-on Automatic Callback Answer calls, another extension Radio Paging Intrusion External Line Supervision/Tel.
Settings Alternative programming for Automatic Callback, Camp-on, Intrusion The associated number for using the Automatic Callback, Campon or the Intrusion function may vary from country to country. If you cannot use a code of a function, maybe your exchange system has been programmed with a different associated number. Because this User Guide describes only the default programming, the following table shows the most common settings in some of these countries that are known for a different programming.
Settings Handset and loudspeaker volume Use the volume keys. You can set different volume levels for internal and external calls and for Background Music. During a call, adjust handset listening volume in handset mode. Adjust loudspeaker volume in Monitor mode or during Background Music. ì General: Press to change the volume. Loudspeaker volume during Group Listening d ì u  86 Note: Dialog 4220 Lite only. Replace the handset. Press to change the volume. Lift the handset. Press the Loudspeaker key.
Settings Ringing signal *00* By programming, you can adjust ringing type (2 types), ringing volume (10 steps) and ringing character (10 characters). Enter Programming mode. You can now select ringing type, volume or character. Ringing type 1*1 1*2 í 2*0 9 – í 3*0 9 í – Select type 1 if you want to set the ringing volume at a constant level, select type 2 if you want gradually increasing volume when the phone rings. Press. Or: Press. You will hear the selected type. Press to finish the procedure.
Accessories Accessories This chapter describes optional features that can be used together with your BusinessPhone telephone. Alarm interface unit Note: Only available for the Dialog 3210. This plug-in module is fitted into the bottom of the telephone. It makes it possible to transfer alarm signals from various devices via the telephone to the exchange and to a pre-defined extension. A special circuit layout provides maximum functional security.
Accessories Dialog 3210 The Option unit DBY 410 02 is an optional accessory, to be installed on the bottom of your telephone set. The following devices can be installed via the Option unit: • Tape recorder • Extra bell or busy indication outside your door • Enhanced Headset functionality • PC Sound Card • Second handset Note: For people with impaired hearing the Option unit offers the possibility to amplify the receiving volume in the handset and headset.
Accessories Headset Note: The Headset function is only available for the Dialog 3210 Basic equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided with the option unit. The following Headset functions are available. Headset Line Press the Headset key to activate/deactivate. See section “Dialog 3210 Basic” on page 8. All calls can be handled via the headset. { g X Answer calls z X Make calls Press the flashing Line key to answer.
Useful Hints Useful Hints Connections between external lines With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life. Note: When these features are used, your BusinessPhone will occupy at least two external lines. However, there may be disadvantages in connecting to several external lines.
Installation Installation Dialog 4220 Lite Install cables You can put the cable to the handset in the notch underneath the telephone. The cable to the exchange has to be plugged in LINE and the handset cable has to be plugged in HANDSET. Change cables Use a screwdriver to unlock the stop.
Installation Install stands and adapt telephone Position high Press to fasten stand BusinessPhone – Dialog 4220 Lite / Dialog 3210 Position low Release to remove stand 93
Installation Install pullout leaf 94 1 Remove the protective film from the guiding rails. 2 Attach the guiding rails to the bottom of the phone, observing the direction of the “cut” corner. 3 Insert the pullout leaf.
Installation Wall mounting handset hook The phone can be wall mounted without using a special console. Useful for instance in conference rooms or public areas. 1 Use a screwdriver to remove the handset hook. 2 Turn the hook upside down and insert. 3 Use a screwdriver to remove the two plastic covers. 4 Drill wall holes according to measure. 5 Mount screws according to measures and attach the phone.
Installation Install card Use the Designation Card Manager to make and print your own designation cards. The Designation Card Manager is included on the Ericsson Telephone Toolbox CD. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Placing the phone • Do not place your telephone on sensitive surfaces. Use a nonslippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g.
Installation Dialog 3210 Basic Install cables 1 2 3 4 Cable to handset Cable to exchange Space for personal directory list (optional) Wall mounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in LINE. Change cables To remove a cable, push down the plug stop. Use a screwdriver to unlock the stop.
Installation Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook.
Installation Placing the telephone • Do not place your telephone on sensitive surfaces. Use a non-slippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g. near the radiator. • Make sure that the line cable isn’t creased. Cleaning the telephone Use a slightly moistened (not wet) soft cloth or an anti-static cloth and wipe off the telephone carefully. Do not use rough cloth, solvents or aggressive cleaning fluids.
Glossary Glossary Abbreviated Number Dialling Initiating a call to a pre-programmed number by dialling a code or pressing a key. Short numbers can be: 1. Common, which means that all extensions can use them. 2. Individual, which means that they are programmed and used by each extension separately (10 numbers). See section “Outgoing Calls” on page 17. Account Number To place call cost on an Account Number. See section “Other Useful Features” on page 73.
Glossary Extension All telephones connected to the PBX have a unique internal number (up to 8 digits). Function code A digit code that corresponds to a specific function. See section “Settings” on page 82. Hold To put a call on hold. See section “During Calls” on page 28. Information Internal callers are informed about absence and time of return. External callers are diverted to the operator, where the same information is available. Information can be of two kinds: 1. Pre-programmed text information. 2.
Glossary Third party A third connection (person), which can be included in an ongoing two person conversation. The connection can be internal or external. See section “During Calls” on page 28. Transfer During an internal or external ongoing call you can make an inquiry and then transfer the call to another party (internal or external). See sections “During Calls” on page 28 and “Useful Hints” on page 91. Tie line An external line from the private network.
Index Index A Abbreviated Numbers 23 Common 24 Individual 26 Absence Information 44 Change information 47, 50 Enter information 45, 48 Erase 50 Accessories 88 Account Number 79 Alarm interface unit 88 Alternative programming for Automatic Callback, Camp-on, Intrusion 85 Answer calls 14 Automatic Callback 19 Automatic Redial 20 B Background Music 76 Block extension 66 Busy extension 22 Bypass blocked extension 65 Bypass Call Forwarding 23 C Call Forwarding 37 Diversion when caller receives busy tone 37 Div
Index Function codes and required data 84 G Glossary 100 Group Call-pick-up 69 Group Features 67 Common Bell 70 Key system 67 Pick-up group 69 Supervision 68 Group Hunting 71 Group Listening 28 H Handset and loudspeaker volume 86 Headset 90 Hold 36 I Incoming Calls 14 Answer calls 14 Silent ringing 15 Individual Abbreviated Numbers 26 Individual Abbreviated Numbers via a programmable key 24 Individual Diversion 40 Individual Hold 35 Individual Mailbox system 52 Information Erase 50 Inquiry 30 Installation
Index Common Abbreviated Numbers 24 Dial-by-Name 27 Diverted extension 23 Individual Abbreviated Numbers 26 Individual Abbreviated Numbers via a programmable key 24 Make calls 17 P Password 64 Password protection 51 Personal Greeting 53 Pre-defined texts 44 Program a function 82 Program Fixed Diversion address 39 R Refer Back 31 Reminder 75 Ringing signal 87 S Save and redial incoming calls 16 Save external number 18 Save information 50 Security 64 BusinessPhone – Dialog 4220 Lite / Dialog 3210 Send Mess
Notes Notes 106 BusinessPhone – Dialog 4220 Lite / Dialog 3210
Quick Reference Guide Answer calls Transfer Answer: Lift handset Answer on another extension: Lift handset Ext. No. Transfer a call: 6 Save external number: Please see Make calls - Save external number. Make calls Internal calls: Lift handset Ext. No. External calls: Lift handset Line Access Code External Number Common Abbreviated Number: Individual Abbreviated Number: Last external number redial: (Abbreviated No.
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