213C_R3B 00-02-07 15.
DBC213En_R4A_C.qxd 00-06-29 09.38 Sida 2 (1,1) DISCLAIMER QUICK REFERENCE GUIDE ANSWER CALLS These cards are used for DISA and to check messages.
TUV JKL ABC WXYZ MNO DEF 2nd Message Info F E C B A C B A I H G F E D I H G F E D K J L Q P O Q P O L N K J M H L G N M A I B J N M This is my opinion on the BusinessPhone 250 / BusinessPhone 50 Executive Telephone User´s Guide, article number EN/LZTBS 102 096 R4A: IMPORTANT NUMBERS Account number 1 Account number 2 Automated attendant Background music number Common bell Common mailbox number Direct inward system access (DISA) Doorphone External line num
DBC213En_P4A_TF.qxd 00-05-04 13.15 Sida 2 (1,1) DESIGNATION CARD MANAGER CD-ROM QUICK REFERENCE GUIDE ANSWER CALLS CD-ROM On the CD you will find helpful products and your user´s guide in electronical format.
WELCOME Welcome to the User´s Guide for the Executive phone in the BusinessPhone 250 / BusinessPhone 50 system from Ericsson. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization. To take full advantage of these advanced features and facilities there is a line of phones, designed for ease of use in every situation.
TABLE OF CONTENTS Table of Contents page Description ..............................................................................5 Incoming calls ..........................................................................8 Outgoing calls ........................................................................10 During calls ............................................................................13 Call forwarding ......................................................................18 Information ....
DESCRIPTION DESCRIPTION A A B B C C D D E E F F G G E H H F I I A G J J B H K K C I 1 18 2 ABC GHI JKL DEF 3 4 MNO 5 PQRS TUV WXYZ 17 11 12 13 6 5 7 8 9 10 2nd Message Info D 5 J L L M M Transfer K N N L O O Diversion Inquiry Conference Line 2 M P P N Q Q Read & Line 1 Save/Redial 14 16 15 A A B A B C B C D E A B C D 2nd ABC 16 C D E D E E F F F G G G G H H H H I I I G J J J H K K K E F A B F
DESCRIPTION DESCRIPTION (continued) 6 5 Dual-function programmable keys (A-N) Storing numbers, program functions. See section ”Programming”. 6 Dual-function programmable key (C) / Headset key a. Storing numbers and program functions. b. The headset function is only available with option unit (DBY 410 02) installed. The headset key is programmed by the system administrator. See section ”Optional equipment”. 7 Transfer / Diversion a. Transfer an ongoing call. See section ”During calls”. b.
DESCRIPTION 16 Optional key panel (A-Q) 17 dual-function programmable keys per key panel. Four panels can be connected. Note: If one or two key panels are used, the optional key panel DBY 409 01 may be used. However, if three or four key panels are used, all optional key panels must be of type DBY 409 02. 17 Loudspeaker 18 Handset with hearing aid function Please note: The handset may retain small metal objects in the earcap region.
INCOMING CALLS INCOMING CALLS GENERAL This section describes incoming internal and external calls. Internal calls A ringing signal and a flashing lamp indicates an incoming call. The display shows the number and the name of the internal caller. External calls A ringing signal and a flashing lamp indicates an incoming call.
INCOMING CALLS On another extension You can answer a call to another extension from any phone in your office. Call the ringing extension You receive busy tone. 15 Sep 10:35 +15° ANDERSEN ANDREAS camp-on call-back pick-up 200 pick-up BUSY intrusion Press (see display) Allow calls on line 2 If you want to receive calls also while speaking you first need to program ”Free on 2nd access” on a programmable key. See section “Programming”.
OUTGOING CALLS OUTGOING CALLS GENERAL MAKE CALLS Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. How to make internal and external calls. Lift the handset and dial either: An extension number to make an internal call, or The digit(s) for external call access and the external number Note: Which digit to press for external call access, depends on the configuration of the system.
OUTGOING CALLS SAVE EXTERNAL NUMBER When you make an external call, you can save the number in order to redial it easily. Previously saved number is erased. Before you quit the call: Save number save Press (see display) Redial number redial Press to redial the saved number (see display) AUTOMATIC CALL-BACK You call an extension and receive busy tone or get no answer. 15 Sep 10:35 +15° BURNES BOBBY camp-on call-back call-back or 201 BUSY intrusion Press (see display) Verification tone.
OUTGOING CALLS BUSY EXTENSION You call an extension and receive busy tone. Camp-on You can notify a busy extension of your call by a muted ringing call (if this function is allowed). camp-on Press (see display) Keep the handset off hook. When the called extension replaces the handset, it will be called automatically. Note: If you receive the busy tone again, the desired extension does not allow camp-on.
DURING CALLS DURING CALLS GENERAL GROUP LISTENING The BusinessPhone 250 / BusinessPhone 50 system allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a conference or put the call on hold to perform other tasks. You have an ongoing conversation via the handset. Press to switch the loudspeaker on or off When the lamp lights, the loudspeaker monitors the call.
DURING CALLS You have an ongoing conversation. MUTE Press to switch the microphone on or off When the lamp lights, the caller will not be able to hear the conversation in your room. During an ongoing conversation you like to make an inquiry to an internal or external party. INQUIRY Inquiry Press The first call is put on hold (the lamp flashes slowly). Call the third party When the third party answers you can switch between the calls, create a conference and end one of the calls.
DURING CALLS TRANSFER Inquiry You have an ongoing internal or external conversation and you want to transfer the ongoing call. Press Call the third party You can transfer the call before answer or wait for answer. Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section ”Useful hints”. transfer Press (see display) or Replace the handset The call is transferred.
DURING CALLS You have an ongoing conversation and you want to establish a telephone conference. CONFERENCE Press Inquiry Call the third party conf Press to establish a three party conference (see display) Now you have established a three party conference. To mark the conference, all conference members will hear a periodical conference tone. Repeat the procedure to include other persons to the conference In this way, you can include up to six parties in a conversation.
DURING CALLS COMMON HOLD Hold Line 1 Press (pre-programmed) The line key lamp flashes slowly. The call can be picked up on any extension within one minute, or else it will recall on the holding extension.
CALL FORWARDING CALL FORWARDING GENERAL When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function. Depending on the type of diversion you are also able to record your personal greeting, see section “Personal greeting”. Note: You can still make calls as usual.
CALL FORWARDING Cancel diversion Press 2nd Press to cancel diversion Diversion PROGRAM FIXED DIVERSION ADDRESS prog If you need to program a new diversion address: Press (see display) 15 Sep 10:35 +15° PHONE PROGRAMMING key short-no. diversion diversion ringing Press (see display) Dial new diversion address Press to delete the latest entered digit.
CALL FORWARDING INDIVIDUAL DIVERSION This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a common abbreviated number (e.g. your car telephone). Note: In order to prevent misuse, individual external diversion can be blocked for your extension, see section “Security”. Program and activate internal diversion 2nd Divert your calls to an internal position.
CALL FORWARDING Program and activate a new external diversion address To set a new individual external diversion address: Dial Dial the digit(s) for external call access and enter the new external diversion address A maximum of 24 digits. Press to activate the individual diversion Verification tone. Press to finish the procedure Note: Individual external diversion can also be used via the DISA function, see section “Other useful facilities”.
CALL FORWARDING FOLLOW ME If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow me, ”Individual Diversion” must be active on your telephone. Activate Follow me Note: This procedure has to be executed from the telephone the calls are diverted to. Dial Dial your number and press Dial the new number and press Special dial tone.
CALL FORWARDING BYPASS CALL FORWARDING Bypass call forwarding makes it possible to call a specific extension, even if call forwarding is activated on this extension. Dial Enter extension number Press You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated.
INFORMATION INFORMATION GENERAL If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absent info. Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information.
INFORMATION Pre-defined texts pre-text next-info Press (see display) Select appropriate info using next-info (see display) Enter ”Completing info” from the table below Code Time of return Date of return Lunch Meeting Vacation Illness 1 2 3 4 5 6 Completing info hour (00-23) minute (00-59) month (01-12) day (01-31) back at, hour minute back at, hour minute back, month day back, month day Press to delete the latest entered digit.
INFORMATION ENTER INFORMATION (continued) Pre-defined texts Example: Vacation, back June 27 15 Sep 10:35 +15° 5 VACATION BACK activate next-info 0627 return If you do not know the time of return, just activate. Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your absent info. Voice information Use the menu keys to record your voice info and activate it.
INFORMATION CHANGE INFORMATION 2nd Info Press 15 Sep 10:35 +15° ABSENCE INFORMATION FOR: erase leave off 201 chnge-no. Erase erase absence Press (see display) Press to erase the information (see display) Change leave Press to leave another information (see display) or on/off Press to activate/deactivate information (see display) Leave information for another extension chnge-no. Press (see display) This function may not be allowed, ask system administrator.
INFORMATION RECEIVE INFO FOR DIVERTED CALLS A colleague, Andersen, has programmed diversion to your extension. You answer a call to Andersen on your phone. The sign ‘&’ or ‘%’ indicates that Andersen has text or voice info programmed.
INTERNAL MESSAGES INTERNAL MESSAGES GENERAL SEND MESSAGE You can send a call-back, voice or text message when you call an extension and receive busy tone or get no answer. This section also describes how to record an ongoing conversation and a personal voice message. Your incoming messages are indicated on your telephone by a rapidly flashing message-key. You can send a message without calling an extension (direct message) or when you call an extension and receive busy tone or get no answer.
INTERNAL MESSAGES SEND MESSAGE (continued) 15 Sep 10:35 +15° FROM NUMBER: 200 call-back TO NUMBER: voice 201 text Select message type (see display) Note: After sending, you can repeat to other extensions.
INTERNAL MESSAGES Own messages own Press to check your own messages (see display) Enter the receiving extension number. You can check and erase the messages that you have sent (see display). Others others Press to check messages for another extension (see display) Enter the receiving number that you want to check. All messages will be presented with senders name. You can check and erase the messages (see display).
INTERNAL MESSAGES CHECK AND STORE RECEIVED MESSAGES You can check and store your received messages. Received messages are divided into following three categories: • New messages (not heard or read) • Heard/Read messages • Stored messages Note: Messages are deleted from the system after a certain time. The time depends on which category the message belongs to. Please ask your system administrator regarding this.
INTERNAL MESSAGES Select options below: next Press to check the next message (see display) erase Press to erase the message (see display) store Press to store the message (see display) Up to 20 messages can be stored. Call-back messages cannot be stored. Press to finish the procedure DICTAPHONE If you want to record and retrieve personal voice messages you can use the dictaphone. A dictaphone message is treated as a normal message.
INTERNAL MESSAGES CONVERSATION RECORDING The conversation recording function makes it possible to store the ongoing telephone conversation in the individual mailbox by pressing a pre-programmed recording key. You can store both internal and external calls. Conference calls cannot be stored. A recorded conversation is treated as a normal voice message. How to retrieve conversation recordings, see section “Check and store received messages”. Note: This feature may be restricted or not available.
MAILBOX SYSTEM MAILBOX SYSTEM GENERAL While you are away from the office, callers can leave messages in your individual or in a common mailbox. You are also able to record your personal greeting, see section “Personal greeting”. The difference between your individual mailbox and a common one is that a common mailbox can be used for more than one user. INDIVIDUAL MAILBOX SYSTEM Callers are able to leave messages in your individual mailbox. Activate Divert your extension to the mailbox system.
MAILBOX SYSTEM INDIVIDUAL MAILBOX SYSTEM (continued) Deactivate 2nd Press Diversion Press Retrieve messages internally Message Retrieve messages externally The message lamp flashes rapidly. Press to retrieve a message See section “Check and store received messages”. To retrieve your messages from an external position: Dial your company´s telephone number Dial the number to the mailbox system During the procedure you will be asked for your extension number and your password.
MAILBOX SYSTEM Dial the common mailbox number Please ask the system administrator for your defined mailbox number. 2nd Press Diversion Press Press to finish the procedure When the diversion to your mailbox is activated, the Diversion lamp shows steady light. Deactivate 2nd Press Diversion Press Retrieve messages internally Common mailbox Retrieve messages externally Press the common mailbox key (pre-programmed) During the procedure you will be asked for your extension number and your password.
MAILBOX SYSTEM PERSONAL GREETING 2nd Depending on the type of diversion you want to activate, you can leave three different personal greetings to the caller. The diversion state can be on no reply, on busy or an activated individual diversion.
ABBREVIATED NUMBERS ABBREVIATED NUMBERS GENERAL By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as ”common abbreviated numbers” in the exchange. A total of 82 “individual abbreviated numbers” (your personal most frequently used external numbers) can be stored and used on the keys A to N on the telephone, and on keys A to Q on the key-panels. Note: Functions that you activate/deactivate via a dial code, e.g.
ABBREVIATED NUMBERS INDIVIDUAL ABBREVIATED NUMBERS (continued) Program individual abbreviated number prog How to program external numbers or dial codes on the keys A to N on the telephone and A to Q on the key-panel. A number can consist of up to 24 digits. Press (see display) 15 Sep 10:35 +15° PHONE PROGRAMMING key short-no. short-no.
ABBREVIATED NUMBERS You can program and activate directory numbers (extensions and common abbreviated numbers) on the programmable keys. DIAL-BY-NAME Head Office Press to make a call (pre-programmed) Program dial-by-name How to program an internal directory number on a key A to N on the telephone and A to Q on the key-panel. prog Press (see display) key Press (see display) Press a programmable key The pre-programmed function will be shown in the display.
ABBREVIATED NUMBERS INTEGRATED TELEPHONE DIRECTORY directory You can search for all directory numbers and common abbreviated numbers in the integrated telephone directory. Press (see display) The display shows : 15 Sep 10:35 +15° DAVID CHAMBERS internal external 203 return You can choose between internal telephone directory that contains all directory numbers, and external telephone directory that contains all common abbreviated numbers.
CALL METERING CALL METERING GENERAL COST INDICATION When the BusinessPhone system is provided with metering information from the public net, the call metering function can be used to check the costs of outgoing calls. The BusinessPhone system offers several options to obtain this information. During an outgoing external conversation the display shows the actual costs.
CALL METERING COST OF THE LAST CALL After finishing an outgoing external call, you have the possibility to see the cost of the last call. Dial The display shows the cost of the last call. Press to finish the procedure READ OUT YOUR OWN COST COUNTER This is useful, when you want to check the accumulated costs of your own counter. Dial The system shows the accumulated costs since the last reset.
CALL METERING other Press (see display) The system requires a password. Enter the password Ask your system administrator for the defined password. Press to delete the latest entered digit. activate Press to confirm the password (see display) Select the type of meter you want to read out.
CALL METERING READ OUT COST COUNTER FOR OTHERS (continued) return Press to return to previous menu (see display) reset Press to reset counter (see display) Note: The reset function in this menu is only applicable when a printer is connected to the system. To initiate a reset procedure you require a special class of service (please ask your system administrator if this feature is available on your phone).
CALL METERING If you have not entered a specific directory number in this procedure, you will see the accumulated costs of the entire system. 22 Nov 10:21 200-280: ATS detail detail +15° return Press to read out the detailed counters of each extension/trunk line (see display) In this menu you have the same possibilities as the previous menu for reading out a single counter.
CALL METERING The printout covers the following information: PRINTOUT Example: Call Metering Information BusinessPhone Date: 00 05 12 Time: 10:53 ERICSSON AUSTRIA AG Pottendorfer Str. 25-27 1121 Vienna AUSTRIA Reason for print out : Read Division : Total system Group : Callers Directory number range : 4736 Currency : ATS Dir. No. Name 4736 Mr.Plattner Total 48 Pulses Cost 76 760.00 76 760.00 Cost/Pulse 10.
CALL METERING PRINTOUT CONTENTS Date: Shows the date of the print out. Time: Shows the time of the print out. Ericsson Austria AG Pottendorfer Str. 25-27 1121 Vienna AUSTRIA 4 lines with 50 characters per line are free for definition. For example, for the company address. Reason for print out: This field shows if the print out was initiated only to read out the counter or if the print out was caused because of a reset procedure. Division: This field is prepared for future applications.
CALL METERING INTEGRATED SYSTEM CHECK To avoid a loss of the counter values during reconfigurations of the system, an integrated system check offers you the opportunity to read out all the counters which were not reset before the reconfiguration. To initiate the system check you need a special class of service (please ask your system administrator if this feature is available on your phone). Dial (Same procedure as used for reading out accumulated costs).
CALL METERING 22 Nov 14:44 +15° 202 ATS 5700.00 next cost/pulse next cost/pulse reset return BusinessPhone 250 - Executive Telephone BusinessPhone 50 - Executive Telephone reset COSTS return Press to step through the faulty records (see display) Press to toggle between the indication in pulses or costs (see display) Press to reset the faulty record (see display) In this case no print out will be initiated to the connected printer.
GROUP FACILITIES GROUP FACILITIES GENERAL KEY-SYSTEM Answer an external call External line Make an external call External line When you are working together in a team the following group facilities can be very useful. You can page your colleagues, give them telephone attendance or pick up their incoming calls. With this function, all (or selected) external lines are represented by pre-programmed keys on all phones. For each external line, a function key has to be programmed.
GROUP FACILITIES SUPERVISION / TELEPHONE ATTENDANCE A function-key can also be programmed for supervision and handling calls for a group of extensions. If a supervision/ attendance-key is programmed on your telephone, you are able to call the other group-members or answer incoming calls for the group by pressing the key and monitor the activity of other extensions (free, busy, called).
GROUP FACILITIES GROUP CALL PICK UP In a Pick up group, any member can answer any individual call to group members. You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number. Dial the group call pick up code LOUDSPEAKER PAGING Paging Press (pre-programmed) All extensions in a group are called. Paging Press again and hold the key (pre-programmed) Give the voice message and then release the key.
GROUP FACILITIES GROUP HUNTING Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function. Note: The number of cordless extensions in a hunt group are limited to eight (including tandem configurations).
GROUP FACILITIES GROUP HUNTING (continued) To log out from one hunt group: Log out Dial Dial the hunt group code and press Please ask your system administrator for the configured number.
OTHER USEFUL FACILITIES OTHER USEFUL FACILITIES GENERAL By using these facilities your productivity will be increased, e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts, listen to music via the loudspeaker and much more... The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed). REMINDER Dial Dial reminder time (00-23) hour + (00-59) minute. Example: 1430.
OTHER USEFUL FACILITIES ACCOUNT NUMBER You can place the costs for external calls on a selected account number (up to 15 digits). Enter account number before the call Dial Enter account number and press Internal dial tone. Make the external call. Enter account number during the call Account number If your telephone has a pre-programmed account numberkey, you can also enter an account number during a call.
OTHER USEFUL FACILITIES INTERCOM LINE A two-way direct call function between two extensions, for instance in executive-secretary communication. Intercom to Secretary Press to establish an intercom call (pre-programmed) Press to cancel the intercom call TANDEM CONFIGURATION The tandem configuration is a unit, consisting of two telephones using the same directory number. One of the telephones is defined as the ”Primary” and the other one as the ”Secondary”.
OTHER USEFUL FACILITIES TANDEM CONFIGURATION (continued) To deactivate the tandem configuration Secondary on/off Press (pre-programmed) or Dial to log off the secondary telephone For incoming calls: • The ”secondary” telephone cannot be called and the ”primary” telephone works as a normal ”stand-alone” telephone. For outgoing calls: • Both telephones are treated as 2 separate extensions.
OTHER USEFUL FACILITIES NIGHT SWITCHING Night DIRECT INWARD SYSTEM ACCESS (DISA) If you want this facility, please ask your system administrator. This function is used for directing all incoming calls to one extension (answering position), e.g. when the office is closed. Press to activate or deactivate (pre-programmed) When the lamp lights, night switch is active. When the lights extinguishes, night switch is passive.
OTHER USEFUL FACILITIES DOORPHONE The doorphone is used to monitor the admission to your company, i.e you can open the doorlock from your phone. Answering doorphone calls Line 1 Opening of the doorlock Inquiry Press the flashing line key You will be in speech connection with the calling party. After you have answered the doorphone, you can open the door making an inquiry to the door-opener’s directory number.
OTHER USEFUL FACILITIES NETWORKING Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask your system administrator about details regarding networking. IP CALLS IP calls are internal calls sent via an internal data network (LAN or WAN) and the transfer of data and voice is made on the same line.
SECURITY SECURITY GENERAL You can block your extension in order to prevent unauthorized use of your telephone, e.g if your external calls are placed on a specific account number. BLOCK EXTENSION Dial to block your extension Verification tone. Press to finish the procedure Un-block extension Dial Dial your password and press to re-open Verification tone. Your extension is open for use.
SECURITY BYPASS BLOCKED EXTENSION In order to make a call, you can temporarily bypass a blocked extension. Bypass own extension Dial Dial your password and press Dial tone. You can make one call from your extension. Bypass another extension This makes it possible to make a call on another, blocked extension, by using your password. Dial Dial your password and press Dial your extension number and press Dial tone. You can make one call from the blocked extension.
LEAST COST ROUTING LEAST COST ROUTING GENERAL LEAST COST ROUTING Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analysed and the cheapest way will be selected.
ISDN FACILITIES ISDN FACILITIES GENERAL NUMBER IDENTIFICATION This chapter is only relevant when your system is connected to a digital trunk line (ISDN-trunk line). It provides a general view of all the (supplementary) services available from the public net which are supported by the system. The services from the public net differ from market to market. Please ask your system administrator which features are available.
ISDN FACILITIES ANSWER AN INCOMING CALL FROM AN ISDN-LINE A ring signal and a flashing lamp indicates an incoming call, answer the call in the normal way. One of the following four cases will occur. The public net provides the number of the caller. Example 1 : Mr. Plattner with public number 0043 181100 4736 is calling. 09 Nov 14:40 directory +15° 431811004736 redial CALLING prog The caller has activated ”number secrecy”. (The calling number will be suppressed.
ISDN FACILITIES MAKE AN EXTERNAL CALL ON AN ISDN-LINE Establish an external call in the normal way. If the called party is also connected to a digital trunk line, your public number is shown on the called party´s display. If the connected party number differs from the dialled one (for example : diversion or pick up from another extension), your display shows the new number.
ISDN FACILITIES MALICIOUS CALL IDENTIFICATION If you are disturbed by malicious external incoming calls, you can request a number tracing from the network provider. If you cannot see the number of the caller or connected party (because of an activated number suppression), you have the possibility to register the number in the public network during the call. Malicious call id.
ISDN FACILITIES ISDN CALLER LIST This function will insure that you will not miss any incoming calls, by storing unanswered ISDN calls on your telephone, e.g. if you do not answer or your telephone is busy. Via your telephone you can: • • • • • See the number of unanswered calls Call the stored numbers in the caller list Scroll through the caller list See the time and date of the arrived calls Erase calls from the list The number of calls in the list are indicated on your display, e.g.
ISDN FACILITIES ISDN CALLER LIST (continued) call Press to call the selected number (see display) When the call is successful, the number is automatically removed from the caller list. The system automatically adds the digit(s) for external call access. Note: If digit(s) for external call access has not been defined for your caller list, contact your system administrator. Show date, time and call attempts of the selected call time When you are retrieving calls from your caller list.
OPTIONAL EQUIPMENT OPTIONAL EQUIPMENT GENERAL EXPANSION KEY PANEL This chapter describes optional features that can be used together with your BusinessPhone telephone. Each key panel offers 17 additional keys for storing of your most frequently used telephone numbers and functions, and for supervising extensions. Your telephone can be expanded with up to four key panels. Note: If one or two key panels are used, the optional key panel DBY 409 01 may be used.
OPTIONAL EQUIPMENT TAPE RECORDER When a recording of the telephone conversation is needed, for evidence purposes, a tape recorder can be connected. HEADSET The following headset functions are available. Note: To use the headset functions your telephone has to be equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided with the option unit.
OPTIONAL EQUIPMENT Handset to headset Headset Press the headset key (pre-programmed) Headset with group listening Press to toggle between headset with or without group listening Headset to handsfree Press Headset Press the headset key (pre-programmed) Handsfree to headset Headset CONFERENCE UNIT ALARM INTERFACE UNIT Press the headset key (pre-programmed) For conferences with many participants, the conference unit enhances the speech quality.
PROGRAMMING PROGRAMMING GENERAL If you require frequent use of certain functions, you may program them on the keys A-N on the telephone and A-Q on the key-panel. When you want to use the function, just press the key. How to program a function on key A. PROGRAMMING Note: Some functions can also be programmed as individual abbreviated numbers, see section “Abbreviated numbers”.
PROGRAMMING Select ringing character Select ringing character (0-4) See section ”Function codes and required data”. enter Press (see display) Press to finish programming After approximately 10 seconds, the function key is active. Program supervision of extension 204 on key A, with ringing character 1. For available function codes, see section ”Function codes and required data”.
PROGRAMMING FUNCTION CODES AND REQUIRED DATA Programming name Function name Function code Associated number Ringing character NAMECALL Dial-by-name Camp-on Automatic callback Answer calls, another extension Radio paging Intrusion External line Supervision/Telephone attendance Intercom line Loudspeaker paging Common mailbox Supervision secondary R-key Free on 2nd access Conference Immediate answer Account number Operator hold External voice mail Hold Transfer Save/Redial Read & * Enter key Number secre
DISPLAY INFO DISPLAY INFO GENERAL The display assist your actions on the phone with step-bystep instructions. When your phone is idle, the upper line shows general information. The mid line shows your name and extension number. The lower line presents lead texts for the menu keys. DISPLAY INFO 15 Sep 10:35 +15° ANDERSEN ANDREAS directory 200 redial prog During an internal call or an incoming external call the lower line shows the other party’s name, extension number and status.
DISPLAY INFO DISPLAY INFO (continued) PARKED PARKED CALL RECALL SPEECH UNAVAILABLE UNKNOWN WAIT & % +15°^ 80 The called extension has parked the call. A call is parked. Recall from an individually parked call. Speech mode. The dialled number is unavailable. Number unknown. Camp on mode. The called extension has text info stored. The called extension has voice info stored. Indicates outside temperature and tendency (up or down) if your telephone system is equipped with optional temperature sensor.
VISIBLE SIGNALS VISIBLE SIGNALS GENERAL The key lamps on your telephone indicates with different signals the traffic state of the ongoing call or function. LAMP INDICATIONS BusinessPhone 250 - Executive Telephone BusinessPhone 50 - Executive Telephone Extinguished lamp The function is not active. Steady light The function is active. Slowly flashing lamp The line (or function) is put on hold. Rapidly flashing lamp An incoming call or message waiting. Light with short breaks Ongoing call.
AUDIBLE ADJUSTMENTS AUDIBLE ADJUSTMENTS GENERAL HANDSET AND LOUDSPEAKER VOLUME In order to satisfy your personal needs, the BusinessPhone 250 / BusinessPhone 50 system is equipped with many options to set and adjust a personal volume and ringing signal. Use the volume keys. You can set different volume levels for internal and external calls and for back ground music. During a call, adjust handset listening volume in handset mode. Adjust loudspeaker volume in monitor mode or during background music.
AUDIBLE ADJUSTMENTS Select type 1 if you want the set ringing volume at a constant level, select type 2 if you want gradually increasing volume when the phone rings. Ringing type type Press (see display) You will hear the selected type. next Press to change (see display) Press to finish the procedure Note: When type 2 is selected, the programming of the ringing volume is not applicable. Ringing volume volume lower Press (see display) You will hear the selected volume (0...lowest volume, 9...
AUDIBLE ADJUSTMENTS MELODY PROGRAMMING If you want a personal melody when your telephone rings, this can be programmed for internal-, external- or call-back calls. Note: This function requires a certain release number of your telephone (for the Executive telephone it is R9B or higher, see under side of your phone). If you can enter “Melody mode” your telephone supports this function.
AUDIBLE ADJUSTMENTS Line 1 Press for internal calls or Line 2 Press for external calls or Inquiry Press for call-back calls Select programming mode options to control the melody Programming mode options Insert notes Press to insert notes 1=c, 2=d, 3=e, 4=f, 5=g, 6=a, 7=b, 8=+c, 9=+d Note: If you press and hold a key you make a long tone (shown with a capital letter e.g. D).
AUDIBLE ADJUSTMENTS MELODY PROGRAMMING (continued) Change the octave Press to get a higher or lower octave for the note you have inserted It is higher when a plus sign is added beside the note. Scroll within the melody Press to move the cursor within the melody Hold the key to move to the beginning or the end. Erase note or melody Press to erase the note to the left of the cursor Press and hold to erase the whole melody.
TONES AND SIGNALS Tones are audible in the handset. Ringing signals are emitted from the phone. You can adjust the tones and signals on your phone. See section ”Audible adjustments”.
WRITE TEXT WRITE TEXT GENERAL It is necessary to write text, e.g. when you are typing absent information, sending a text message or searching the integrated telephone directory. Use the keypad to write text, e.g. when you are sending a text message. You have selected text mode. WRITE TEXT ABC DEF Select characters by pressing digits repeatedly. Example : Press a digit 1 time result 2 times result 3 times result 4 times result J K L 5 Note: Key ”1” is reserved for national characters.
GLOSSARY GLOSSARY ABBREVIATED NUMBER DIALLING Initiating a call to a pre-programmed number by dialling a code or pressing a key. Short numbers can be: 1. Common, which means that all extensions can use them. 2. Individual, which means that they are programmed and used by each extension separately (82 numbers). See section ”Abbreviated numbers”. ACCOUNT NUMBER To place costs for external calls on a selected account number (up to 15 digits). See section ”Other useful facilities”.
GLOSSARY GLOSSARY (continued) IP CALL Internal call sent via an internal data network (LAN or WAN). ISDN Integrated Services Digital Network. Provides your system with supplementary services from the public net. See section ”ISDN facilities”. LEAST COST ROUTING A function that automatically selects the cheapest way to connect your external call (not necessarily the shortest distance). See section ”Least cost routing”. LOUDSPEAKER PAGING All members of an extension group are ”paged”, i.e.
INSTALLATION INSTALL STAND INSTALL CABLES 4 2 4 4 1 1 Cable to handset 2 Cable to exchange 3 Space for personal directory list(optional) 4 Wallmounting screw holes Wall mounting handset hook 3 You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in ”LINE“. Change cables BusinessPhone 250 - Executive Telephone BusinessPhone 50 - Executive Telephone To remove a cable, push down the plug’s stop.
INSTALLATION PLACING THE TELEPHONE • Do not place your telephone on sensitive surfaces. Use a non-slippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g. near the radiator. • Make sure that the line cable isn´t creased.
INSTALLATION INSTALL KEYPANEL 24 V a.c. connection when more than two key panels are used. Connection must be to the first key panel 4 3 1 4 2 1 Connect cable 2 Attach key-panel unit 3 Secure with screws 4 Install stand When connecting one or two optional key panels to your telephone the DBY 409 01 key panel may be used. No external power cables are required for this key panel, as power is supplied from your telephone.
USEFUL HINTS CONNECTIONS BETWEEN EXTERNAL LINES With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call too another external destination (e.g. a mobile phone). These features are very useful for everyday business life. Note: When these features are used, your BusinessPhone will occupy at least two external lines. However, there may be disadvantages in connecting to several external lines.
INDEX Page Abbreviated numbers ......................................39 Absent information.........................................24 Account number.............................................58 Adjust telephone.............................................92 Alarm interface unit........................................75 Answer a second call .........................................9 Answer an incoming call from an ISDN-line.......................................................68 Answer calls .............
INDEX Page Install stand ....................................................91 Installation......................................................91 Integrated system check ..................................50 Integrated telephone directory ........................42 Intercom line ..................................................59 Internal messages ............................................29 Intrusion.........................................................12 IP calls ..................................
NOTES BusinessPhone 250 - Executive Telephone BusinessPhone 50 - Executive Telephone 97
NOTES 98 BusinessPhone 250 - Executive Telephone BusinessPhone 50 - Executive Telephone
DBC213En_R4A_C.qxd 00-06-29 09.38 Sida 2 (1,1) DISCLAIMER QUICK REFERENCE GUIDE ANSWER CALLS These cards are used for DISA and to check messages.
TUV JKL ABC WXYZ MNO DEF 2nd Message Info F E C B A C B A I H G F E D I H G F E D K J L Q P O Q P O L N K J M H L G N M A I B J N M This is my opinion on the BusinessPhone 250 / BusinessPhone 50 Executive Telephone User´s Guide, article number EN/LZTBS 102 096 R4A: IMPORTANT NUMBERS Account number 1 Account number 2 Automated attendant Background music number Common bell Common mailbox number Direct inward system access (DISA) Doorphone External line num
Personal code DISA Number Personal code Message system Company number Company number Message system DISA and Message check: DISA and Message check: DISA Number Personal code Message system Personal code DISA Number 11.34 Message system Company number Company number 00-02-08 DISA Number DISA and Message check: DISA and Message check: 213C_R3A Sida 2 (2,1) QUICK REFERENCE CARD These cards are used for DISA and to check messages.
DBC213En_R4A_C.qxd 00-06-29 09.38 Sida 1 (1,1) Project name Account number Account number Special account numbers for business calls: 1 2 3 Communication is our business Ericsson is the leading communications supplier, combining innovation in mobility and Internet in creating the new era of mobile Internet. Ericsson provides total solutions covering everything from systems and applications to mobile phones and other communications tools.
DBC213En_R4A_C.qxd 00-06-29 09.38 Sida 1 (1,1) Project name Account number Account number Special account numbers for business calls: 1 2 3 Communication is our business Ericsson is the leading communications supplier, combining innovation in mobility and Internet in creating the new era of mobile Internet. Ericsson provides total solutions covering everything from systems and applications to mobile phones and other communications tools.
