Dialog 4223 Professional/Dialog 4225 Vision System Telephones for MD110 Communication System D4 Mode User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: • Width: 15,4 cm (Important!) • Height: 11,2 cm (May be smaller) • Top: 5,3 cm (Important!) • Left: -0,3 cm (Important!) This text should then be hidden.
EN/LZT 103 68 R2B © Ericsson Enterprise AB 2004
Table of Contents Table of Contents Welcome .......................................................... 4 Description ....................................................... 6 Free Seating (optional) .................................... 27 Incoming Calls ............................................... 28 Outgoing Calls ............................................... 32 During Calls .................................................... 49 Call Metering ..................................................
Welcome Welcome Welcome to the user guide for the Dialog 4223 Professional and Dialog 4225 Vision system telephones in the Ericsson MD110 Communication System, D4 mode. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization. There is a line of telephones designed for easy use in every situation to take full advantage of these advanced features and facilities.
Welcome Copyright All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
Description Description Dialog 4223 Professional 1 2 13 5b 3 4 5 14 11 10 6 12 8 9 17 7 16 16 15 6 1 Display See section “Display information” on page 15. 2 Display menu keys The functions depend on the traffic state. When you are requested to “(see display)”, press the required key to access the function. 3 Callback For indicating/activating Callback. See section “When you receive a busy tone” on page 37.
Description 4 Diversion (Follow-me) For indicating/activating and deactivating Diversion (Follow-me). See section “Call Forwarding” on page 59. The feature can be removed or moved to another programmable Function key by your system administrator. 5 Programmable Function keys To program numbers or functions, see section “Programming of Function keys” on page 95. Note: The key marked with a “b” is also used to program a melody, see section “Melody Ringing” on page 106.
Description 14 Handset Supplied with hearing aid function as standard. An extra handset can be connected, see section “Accessories” on page 113. Please note: The handset may attract and retain small metal objects in the earcap region. 15 Pull-out leaf for easy guide (optional) See section “Pull-out leaf (optional)” on page 117. 16 Key panel With 17 programmable keys. Up to four panels can be connected. See section “Key panel” on page 113.
Description Dialog 4225 Vision 1 3 8 6 7 16 4 5 b 8 8 17 14 13 9 15 12 2 11 20 10 19 19 18 1 Display See section “Display information” on page 15. 2 Display menu keys The functions depend on the traffic state. When you are requested to “(see display)”, press the required key to access the function. 3 Navigation key left To navigate one step to the left in the top menu. See section “Display information” on page 15.
Description 6 Callback For indicating/activating Callback. See section “When you receive a busy tone” on page 37. The feature can be removed or moved to another programmable Function key by your system administrator. 7 Diversion (Follow-me) For indicating/activating and deactivating Diversion (Follow-me). See section “Call Forwarding” on page 59. The feature can be removed or moved to another programmable Function key by your system administrator.
Description 17 Handset Supplied with hearing aid function as standard. An extra handset can be connected, see section “Accessories” on page 113. Please note: The handset may attract and retain small metal objects in the earcap region. 18 Pull-out leaf for easy guide (optional) See section “Pull-out leaf (optional)” on page 117. 19 Key panel With 17 programmable keys. Up to four panels can be connected. See section “Key panel” on page 113.
Description Ô ÕÔ ÖÔ ÖÔ ÕÔ 12 Lamp indications Extinguished lamp The function is not active. Steady light The function is active or multiple represented line is busy. Slowly flashing lamp The line (or function) is put on hold. Rapidly flashing lamp An incoming call. Light with short breaks Ongoing call.
Description Tones and signals The following different tones and signals are sent from the exchange to your phone. Tone characteristics The tones shown in this section are the most used tones worldwide. Many markets use a differing tone for one or more situations.
Description Ring signals Three different ring signals inform you about the type of the incoming call. The signals shown in this section are the most used signals worldwide. Many markets use signals that are adapted for the local standards. If you get a signal that is not described or you cannot identify, ask your system administrator.
Description Display information The display gives you feedback information such as time and date, traffic state and connected phone numbers. The following displays show examples of the different states your phone is in. Notes: The order in which the date is stated is system dependent. All names and numbers presented on the displays in this user guide are examples. When an information ends with three dots (...), this means that the system is working or waiting for your action.
Description Top menu (Dialog 4225 Vision) The top menu is within the black frame below. Program PhoneSet Absence CallList Account PhoneBook Messages 11:06 28 Aug 2003 Brown James 2222 Authority more... The following main texts and symbols can be shown in the display´s top menu (see also section “Menu structure Dialog 4225 Vision” on page 25.): Program PhoneSet CallList Access the Program menu. See section “Settings” on page 95. Access the PhoneSet menu.
Description Display symbols The following symbols can be shown in the display in traffic states (display examples). Dialog 4223 Professional: Brown James 2222 11:06 28 Aug 2003 FollowMeTo 3333 CallList PhoneBook No Diverison more... Dialog 4225 Vision: Program PhoneSet CallList Smith Bob >Direct Nelson Lord CallBack CallPager PhoneBook Messages 11:06 28 Aug 2003 Brown James 5555 2222 Timer Forwarded call. Indicates that the call is forwarded to another extension than dialed.
Description The following symbols can be shown in the top menus or other display lists (example of the CallList menu). Dialog 4223 Professional: Smith Bob 3333 12:24 23 Aug 2003 Nelson Lord 5555 11:33 23 Aug 2003 Call Up Down more... Dialog 4225 Vision: Program PhoneSet CallList PhoneBook Smith Bob 3333 12:24 23 Aug 2003 Nelson Lord 5555 11:33 23 Aug 2003 0012115171 15:11 22 Aug 2003 Carter Jim 7777 14:06 21 Aug 2003 Call Up Down Messages more... Missed call.
Description Idle phone (idle mode) Dialog 4223 Professional: When your phone is idle, the upper row shows general information and your extension number. The lower row presents lead texts for the display menu keys. In the example below, the extension number for James Brown is 2222. Note: A long name overwrites the number. Brown James Absence 2222 11:06 Account Authority 28 Aug 2003 more... Dialog 4225 Vision: When your phone is idle, the display shows the top menu.
Description Outgoing call Dialog 4223 Professional: When you make an outgoing call on your phone, traffic information and dialed name (if available) and number are shown. Calling... 11:06 28 Aug 2003 Smith Bob Callback 3333 CallPager Timer If the called party’s phone is diverted, the forwarded call icon, the answering extension name (number when name is not available) and the type of diversion are shown.
Description Incoming call Dialog 4223 Professional: When you receive an incoming call, the calling party’s extension number is flashing (if the name is available, this is also shown). If the number for an external call is not available, the display shows External instead of the number (flashing). 11:06 Smith Bob Absence 28 Aug 2003 3333 Account Authority more...
Description Dialog 4225 Vision: When you receive an incoming call, the idle information is shown. Below the top menu, the calling party’s extension number is flashing (if the name is available, this is also shown). If the number for an external call is not available, the display shows External instead of the number (flashing). Program PhoneSet Smith Bob Absence CallList Account PhoneBook Messages 3333 11:06 28 Aug 2003 Brown James 2222 Authority more...
Description Display menu keys The following texts can be displayed for the display menu keys: +/ Absence Account Activate AddMember Authority Back Back * Call CallBack CallList CallPager CallPickUp CallWaiting Cancel DND Change * Clear Conf/Transf Conference CommonHold Connect CostInfo Deactivate GrpPickUp HideMenu Group call pick-up Intrusion Lock LogOn LogOff more...
Description Menu structure Dialog 4223 Professional Menu structure for each of the menus that can be selected from the idle menu. When you are navigating the menus, a selected menu is marked with a black frame. Idle Display menu keys n Missed* CallList PhoneBook Call List Unanswered calls Outgoing calls Incoming calls Explanations * Only shown when there are missed calls. n = Number of missed calls. more...
Description Menu structure Dialog 4225 Vision Menu structure for each of the menus that can be selected from the idle menu. When you are navigating the menus, a selected menu is marked with a black frame.
Description Display language (optional) One of the following languages can be chosen to be used for the display information on your phone. Digit 0–9 = the language code: 0 English 1 French 2 German 3 Spanish 4 Italian 5__________ 6 _________ 7 _________ 8 _________ 9 _________ Note: By default 5-9 are programmed for English. To be changed locally to other languages. *08* (0–9) #í 26 To choose a language: Dial. Enter the language code. Press.
Free Seating (optional) Free Seating (optional) The Free Seating function is used for persons who have an office extension number but no phone set of their own. For example, flexible office workers, persons mostly working outside the office, etc. As a Free Seating user and working from the office, you logon to any free phone set that temporarily will be assigned with your extension number and your system authorities. *11* z* z# í #11# í To log on Dial. Enter the Authorization Code and press.
Incoming Calls Incoming Calls Answer calls A ring signal and a flashing lamp indicate an incoming call. On Line 1 u Normally you will receive calls on Line 1. u ÖÔ On any other Line key Line Line 28 ÖÔ í Lift the handset. Lift the handset. Press the flashing Line key. Handsfree Press the flashing Line key. You are connected to the caller via the loudspeaker and the microphone. Press to terminate a handsfree call.
Incoming Calls On another extension uz You can answer a call to a phone in another room: Call the ringing extension. Busy tone. Busy 11:06 28 Aug 2003 Smith Bob Callback Program 3333 CallPager PhoneSet CallPickUp CallList Busy Smith Bob CallBack CallPager more... PhoneBook Messages 11:06 28 Aug 2003 Brown James 3333 2222 CallPickUp more... Note: The display images might differ from the above. CallPickUp Press to answer (see display). If CallPickUp is not shown, press more...
Incoming Calls Answer a second call during an ongoing call Free on 2nd Ô If your phone is preprogrammed with a Free on 2nd key, you can receive another call, if this function is activated. Press to activate/deactivate. When Free on 2nd is active the lamp is on. Note: Function key preprogrammed by your system administrator. Line 2 Line 1 ÖÔ ÖÔ í You have an ongoing call on Line 1, when Line 2 flashes to indicate a new incoming call: Press to answer. The first call is put on hold.
Incoming Calls Do Not Disturb, DND When you activate DND, calls to your extension are not indicated. Outgoing calls can be made as usual. NotDisturb Press to activate or deactivate DND (see display), If NotDisturb is not shown, press more... until appearing. or Absence Down or Up press (see display). If Absence is not shown, press more... until appearing. Press to frame Do not Disturb (see display). Activate Press (see display). Exit Press (see display). Cancel: NoDiversion Press (see display).
Outgoing Calls Outgoing Calls Make calls u z 0 External calls d í 32 Lift the handset and proceed depending on call type: Internal calls z or How to make internal and external calls: Dial the extension number. Press the digit or digits to get an external line. Dial tone. 0 or 00. Note: The particular digit or digits used in your office, e.g. Dial the external number. Replace the handset or press to end the call.
Outgoing Calls Handsfree z í With the handset on hook: Dial the number. You are connected via the loudspeaker and microphone. Press to terminate a handsfree call. Note: You can make your calls faster by using common Speed Dialing numbers and by using your own programmed Function keys. See section “Speed Dialing” on page 41. Number Presentation Restriction If you do not want your name and number to be displayed to the person you are calling, use the following procedure.
Outgoing Calls Individual External Line *0* z# z To make a call on a specific external line: Dial. Dial the Individual External Line number and press. Dial the digit or digits to get an external line and the external number. Redial calls from the Call list To handle the Call list, see section “Call list (optional)” on page 93. Dialog 4223 Professional CallList Down or Up Select Press (see display). Press to frame the requested list (see display).
Outgoing Calls Å Down or Up Select Dialog 4225 Vision Select CallList in the top menu (see display). Press to frame the requested list (see display). Press (see display), The picture below is an example of how the display looks when the complete Call list has been selected. Program PhoneSet CallList PhoneBook Smith Bob 3333 12:24 23 Aug 2003 Nelson Lord 5555 11:33 23 Aug 2003 0012115171 15:11 22 Aug 2003 Carter Jim 7777 14:06 21 Aug 2003 Call Up Down Messages more...
Outgoing Calls Last External Number Redial u Redial When you initiate an external call the system automatically stores all the dialed digits, irrespective of whether the call was successful or not. Lift the handset. Press to repeat the stored number (see display). If Redial is not shown, press more... until appearing. The last external number is automatically redialed. *** Notes: You can also dial or press Last Number Redial (Function key preprogrammed by you).
Outgoing Calls When you receive a busy tone If you call an extension and receive a busy tone, or get no answer, or all external lines are busy, you can use any of the following methods: Callback If a called extension is busy or there is no answer: CallBack Press (see display). It can take a couple of seconds before the procedure is executed. If CallBack is not shown, press more... until appearing. 6 Notes: You can also press or Callback (Function key preprogrammed by you).
Outgoing Calls If all external lines are busy (after dialing the digit or digits to get a line): CallBack Press (see display). If CallBack is not shown, press more... until appearing. 6 Notes: You can also press or Callback (Function key preprogrammed by you). z# d u France, Finland and Sweden, press 5 Dial the external number and press. Replace the handset to finish procedure. When an external line becomes free you will be called back (recall ring signal).
Outgoing Calls Activate Call Waiting If you urgently wish to contact a busy extension or external line, you can notify by a Call Waiting signal. CallWaiting Press (see display). If CallWaiting is not shown, press more... until appearing. 5 Notes: You can also press or Call Waiting (Function key preprogrammed by you). 6 France and Finland, press ; Sweden, press 4 Keep handset off hook. When the called extension or the external line becomes free, it will be called automatically.
Outgoing Calls Intrusion on a busy external line *44* z #z You can intrude on an ongoing call on a busy external line. Intrusion Press. If Intrusion is not shown, press more... until appearing. Dial and enter the Individual External Line number. Press and dial the digit or digits to get an external line. Busy tone. 4 Notes: You can also press or Intrusion (Function key preprogrammed by you).
Outgoing Calls Speed Dialing Common Speed Dialing numbers uz By using common Speed Dialing numbers, you can make calls simply by pressing a few keys. The common Speed Dialing numbers consist of 1–5 digits and are stored in the exchange (by your system administrator). Lift the handset and dial the common Speed Dialing number.
Outgoing Calls #51* ( 0 – 9 ) #í #51# í To erase one programmed number: Dial and press the selected digit. Note: Finland, dial #51*(1–9) Press. To erase all programmed numbers: Dial. Press. Dial by a Function key Head office Ô Both functions and phone numbers can be programmed on a Function key. To program a key, see section “Programming of Function keys” on page 95. Press the Function key. This function key is preprogrammed by you.
Outgoing Calls Phone book options: Delete Press to delete the last entered character (see display). Space Press to enter a space (see display). Find Exit Press to search using the entered characters (see display). Press to return to the previous menu (see display). Use the key pad to enter the characters of the name. The characters above the keys show the key to be pressed. Example: Select characters by pressing digits repeatedly. The cursor is moved automatically when you stop pressing.
Outgoing Calls Example: 7777 6 444 To search for Bob Smith: Press for S Press for M Press for I The display shows: Brown James 2222 11:06 28 Aug 2003 SMI Delete Space Program PhoneSet Find CallList PhoneBook Messages 11:06 28 Aug 2003 Brown James 2222 SMI Delete Find Exit Space Find Exit Press to find (see display).
Outgoing Calls Call Up Down Press to call the framed number (see display). Press to scroll up through the name list (see display). Press to scroll down through the name list (see display). more... Press to show more options (see display). Details Press to show additional directory information (if available) for the framed name (see display). Exit Back Return Press to exit the PhoneBook menu (see display). Press to go back and enter a new name (see display).
Outgoing Calls Authority Data privacy Data privacy allows you to make a call without any disturbances, i.e. Intrusion. This function is automatically cancelled when the call is finished. u *41# z To order: Lift the handset. Dial and enter the number. Authorization Code, common (optional) If you are assigned to use a common Authorization Code (1 to 7 digits) you can temporarily change any used phone within the exchange to the authority level connected to this code.
Outgoing Calls To lock an extension: Lock z Enter Press (see display). If Lock is not shown, press more... until appearing. Enter Authorization Code and press (see display). Verification tone. # Note: You can also dial and press . * 7 3 *, enter the code Authorization Code, individual (optional) If you are assigned to an individual Authorization Code (1 to 7 digits, affiliated to your own extension) you can lock your own extension to a common authority level, e.g. when out of the office.
Outgoing Calls To open your phone: Open z Enter Press (see display). If Open is not shown, press more... until appearing. Enter Authorization Code and press (see display). Verification tone. # Note: You can also dial and press . 48 # 7 6 *, enter the code *75* z* z# z To assign your own authority level to another phone: *74* z* z# To change your individual Authorization Code: Dial. Enter Authorization Code and press. Verification tone. Dial your own extension number and press.
During Calls During Calls Group Listening (loudspeaking) This function lets other people in your room listen to your phone conversation. You speak in the handset while the other party´s voice is heard on the loudspeaker. Â During an ongoing conversation: Press to switch between loudspeaker and handset. When the key lamp is on, the other party´s voice is heard on the loudspeaker. Note: You can adjust the volume, See section “Settings” on page 95.
During Calls Âd í u É Handsfree Press and replace the handset. Handsfree conversation. Press to end the call. From handsfree to handset Lift the handset. Conversation via the handset. Mute Press to switch the microphone on or off. When the lamp is on, the person on the line cannot hear what is being said in your room. Inquiry Inquiry Ô z Line 1 50 í ÖÔ You have a voice connection on Line 1 and want to make an Inquiry to an internal or external party. Press.
During Calls Refer Back Line 1 Inquiry ÖÔ ÖÔ í The Line key lamp flashes for the call put on hold. Press to put third party on hold. First call is connected. Press to put the first call on hold. Third party is connected. Note: You can also press Line 2 if you have initiated the Inquiry on Line 2. Press to terminate the connected call. Transfer You have an ongoing call and you want to transfer the call to another extension. Conf/Transf z Transfer Press (see display).
During Calls Conference With this procedure you can include up to seven parties in a conference. Only the conference leader (i.e. the person initiating the conference) can admit participants. During the conference a tone will be heard every 15 seconds. Note: The conference tone might be disabled for your system. You have an ongoing conversation (Line 1) and want to establish a phone conference. You will become the conference leader. Conf/Transf z Conference Press (see display).
During Calls On hold You can temporarily put the ongoing call on hold. Calls put on hold can be resumed on your own or on another phone. Line ÕÔ d ÖÔ Line Individual Press the ongoing call Line key and replace the handset. The key lamp flashes slowly. Press the flashing Line key again to resume the call. Common CommonHold Press (see display). If CommonHold is not shown, press more... until appearing. 8 Notes: You can also press or On hold/Pick-up (Function key preprogrammed by you).
During Calls z CallPickUp To resume the call on another extension: Call the extension where the call was put on hold. Press (see display). If CallPickUp is not shown, press more... until appearing. 8 Notes: You can also press or On hold/Pick-up (Function key preprogrammed by you). If your number is multiple represented on the phone, you can also press the key that represents your number.
During Calls Dialing during a connected call When calling interactive teleservices, e.g. telephone banks, you need to use Dual Tone Multi Frequency (DTMF) signals. If your exchange is not already programmed to automatically convert your entered digits into DTMF signals, you need to activate the function during the call. Tones z During an ongoing call: Press (see display) and dial the requested digits. Entered digits are transferred as DTMF signals.
Call Metering Call Metering Cost information Cost information for your call can be shown in the local currency in the display. Cost in £ 3.25 11:06 R. Towers Tones Program CostInfo PhoneSet Conf/Transf CallList Cost in £ R. Towers Tones CostInfo 28 Aug 2003 0012345678 CostInfo more... PhoneBook Messages 28 Aug 2003 3.25 11:06 Brown James 0012345678 2222 Conf/Transf more... Press to display or hide the cost indication (see display). If CostInfo is not shown, press more... until appearing.
Call Metering Call Duration (Timer) The elapsed time of your call can be measured, either manually (default) or automatically. To change to Automatic Timer, contact your system administrator. Manual Timer The timer can be activated when your phone is ready for dialing (internal dial tone is heard), during an outgoing call, or when you have a voice connection. Note: System dependent, it can also be possible to activate Manual Timer when your phone is idle.
Call Metering Automatic Timer The timer automatically starts when the called person answers, and automatically stops when the call is finished. Both outgoing and incoming calls are measured. If you make inquiries, conferences, or put calls on hold, etc. during the call, the timer is not stopped. I.e. the time measured is the total time from when the first called person answers, until the call to the last connected person is finished.
Call Forwarding Call Forwarding Diversion If you do not want to be disturbed or will be out of the office, you can have all calls to your extension diverted to a preprogrammed answering position. During Diversion you will hear a special dial tone and the Diversion lamp indicates that your Triple Access Line is diverted. You can still make calls as usual. Diversion can be direct, on no answer, on busy or to another information service facility.
Call Forwarding Order Direct Diversion from your own extension The call is diverted to an individual position or up to three predetermined common answering positions (depending on the type of the incoming call). Programmed by your system administrator. Diversion Ô Note: Diversion can also be ordered and cancelled from the answering position, use the same procedure as in section “Internal Follow-me” on page 63. Press, Note: Function key preprogrammed by your system administrator.
Call Forwarding Diversion when there is no answer Order: Absence Down or Up Activate Exit Press (see display). If Absence is not shown, press more... until appearing. Press to frame Div on no answer to nnnn: Not active (see display). (nnnn = number to the answering position, e.g. the operator). Press (see display). Press (see display). The incoming call is diverted after 3 signals.
Call Forwarding Diversion when caller receives a busy tone Order: Absence Down or Up Press (see display). If Absence is not shown, press more... until appearing. Press to frame Div on busy to nnnn: Not active (see display). (nnnn = number to the answering position, e.g. the operator). Activate Press (see display). Exit Press (see display). *212# *67# Note: You can also use the following procedure to activate: dial (Finland and Norway, ) and press the Clear key.
Call Forwarding Internal Follow-me All calls to your extension are diverted to another extension of your choice (within the private network). The Follow-me lamp indicates that you have activated Follow-me. During Follow-me, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset.
Call Forwarding Diversion ÕÔ Cancel from your own extension Press, Note: Function key preprogrammed by your system administrator. or NoDiversion press (see display). #21# #2# Note: You can also use the following procedure to cancel: dial (U.K. ) and press the Clear key. Redirect from answering position If you move from one answering position to another answering position, you can redirect Follow-me from that new position.
Call Forwarding External Follow-me If external Follow-me is allowed you can have all calls to your extension diverted to an external number of your choice. The Follow-me lamp indicates that you have activated Follow-me. During Follow-me, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset. Order Absence Down or Up Select Press (see display). If Absence is not shown, press more... until appearing. Press to frame External Follow Me (see display).
Call Forwarding Personal Number (optional) With this function you can be reached on your normal office phone number even if you are in another room, out of the office or at home, etc. Depending on the functionality of your office exchange, you can have either one individual single search profile or you can choose between five individual search profiles. A search profile can be designed to fit the situation, i.e. in the office, traveling, at home, etc.
Call Forwarding To activate or change to another profile from your office phone Absence Down or Up Select Down or Up Select Press (see display). If Absence is not shown, press more... until appearing. Press to frame Select Profile (see display). Press (see display). Press to frame the required profile (see display). Press (see display). The display shows the selected profile.
Call Forwarding To activate or change to another profile from an external phone z *75* z* z# *10* z* (1–5) #d 68 # * The external phone must be of push button type provided with pound key ( ) and star key ( ) or a mobile phone adapted for dial tone pulses (DTMF). Call the DISA function at your office. Dial tone. Dial. Enter the Authorization Code and press. Dial your own extension number and press. Dial tone. Dial. Dial your own extension number and press. Press the search profile digit.
Call Forwarding To cancel from an external phone z *75* z* z# #10* z# d # * The external phone must be of push button type provided with pound key ( ) and star key ( ) or a mobile phone adapted for dial tone pulses (DTMF). Call the DISA function at your office. Dial tone. Dial. Dial the Authorization Code and press. Dial your own extension number and press. Dial tone. Dial. Dial your own extension number and press. Replace the handset.
Call Forwarding Important notes when designing your search profiles: • Avoid ring times longer than 45 seconds for your profiles. Usually the caller hangs up after 3-6 ring signals. If you need a longer ring time, the maximum time is 60 sec. • Consider the time you need to react and answer on each answering position in your profile. You might need up to 15 seconds to react and answer a call on a desk or cordless phone and 20–25 seconds for a mobile phone.
Call Forwarding Example: How to fill in your setting form for search profiles: Profile 1 In office Search order Type of telephone or Answering position* 1 Desk 1234 10 2 Cordless 5234 15 3 Voice Mail Telephone number Ring time (seconds) * Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc.
Call Forwarding Setting form for search profiles Name: Department: Telephone No: Account: Profile 1 .......................... Search order Type of telephone or Answering position* Telephone number Ring time (seconds) 1 2 3 4 * Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc. Profile 2 ..........................
Absence Information (optional) Absence Information (optional) Absence Information is used to inform callers why you are absent and when you return. If you are authorized, you can also enter Absence Information for another extension from your extension. During Absence Information, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset. Order Absence Down or Up Select Down or Up Select Press (see display). If Absence is not shown, press more...
Absence Information (optional) 0915 When a return time or date is requested: Enter the date (MMDD) or time (HHMM) of your return. (Example shows “Back on September 15”). Note: The order in which the date is stated is system dependent. Enter Press (see display). The display shows the selected reason, the time or date of return, and diversion information.
Absence Information (optional) *230* z* (0–9) *0915 #í Order for another extension #230* z# Cancel for another extension í Dial. Dial the extension number and press. Enter the absence code. Press and enter the date or time of the other person's return. Press. The display on the other person's extension shows the reason and, if entered, time or date of return. Dial. Dial the extension number and press.
Messages Messages Manual Message Waiting (MMW) If the called extension does not answer you can initiate a message waiting indication on that extension (if this function is allowed). If there is a message waiting, the Message key lamp is on and you will hear a special dial tone after lifting the handset. Message ÕÔ Answer Press. Note: Function key preprogrammed by your system administrator. A call is initiated to the extension that requested Message Waiting.
Messages Å Select Message Ô Dialog 4225 Vision: Select Program in the top menu (see display). Press to select Programming of keys (see display). Press. Note: Function key preprogrammed by your system administrator. The number that requested Message Waiting is shown in the display. Exit Press to finish procedure (see display). #31# í Cancel MMW at your own extension Dial. Press. Order MMW to another extension *31* z #í In idle mode: #31* z #í Cancel MMW to another extension Dial.
Messages Message Waiting (optional) If assigned this function and your phone is diverted to an interception computer, a Function key (programmed by your system administrator) will flash when there are messages stored for you in the computer. The messages will be printed out on a printer connected to the computer. Message ÕÔ To print out messages Press. Note: Function key preprogrammed by your system administrator. The display shows the identity of the computer and the number of messages stored for you.
Messages Voice Mail (optional) This integrated Voice Mail function allows you to leave a voice message to the caller when you are unable to answer calls, e.g. when out of office, in a meeting, etc. The caller can then leave a message in your mailbox. When back in office you can enter your mailbox and listen to the messages received. You can choose to divert all incoming calls to your mailbox, or calls when there is no answer, or calls when your phone is busy.
Messages To enter your mailbox z From your office phone: z If you are asked to enter your security code: z # z z z # z z 80 Dial the number to the Voice Mail system. Note: If a Function key is programmed for your mailbox and when the key lamp is on or flashing (= a new message is received), you can also press this key. On the Dialog 4225 Vision, you can also enter the top menu Messages and press Select (see display). Enter your security code. Code at delivery = your extension number.
Messages To handle the mailbox Recorded information on the line tells you the number of new and stored messages. If you have too many messages stored, you will first be asked to delete saved messages. Recorded instructions ask you to press different digits in order to listen to callers’ messages, record your own greetings, change your password or exit your mailbox, etc. The following diagram gives an overview of the mailbox system and the digits to be used.
Group Features Group Features Group Call-pick-up People working in a team can have their phones programmed by their system administrator to form Call Pick-up groups. In a Call Pick-up group, any member can answer any individual call to group members. GrpPickUp Press to answer (see display). If GrpPickUp is not shown, press more... until appearing. Notes: You can also press 8. One Call Pick-up group can serve as an alternative to another group.
Group Features Group Hunting An internal Group Hunting number is a common directory number for a group of extensions. Calls to the group will be indicated at a free extension in the group. When you leave the group temporarily, you make your phone unavailable for incoming calls. *21* z #í #21# í To leave the group temporarily Dial and enter your own extension number. Note: U.K., dial * 2 * No. Press. To re-enter the group Dial. Note: U.K., dial #2# Press.
Group Features *24* z* z #í #24* z #í 84 If you are authorized you can divert all calls to your group, to another extension or group: Dial. Dial the number of the group to be diverted and press. Dial the extension number of the new anwering position. Press. To cancel the Diversion: Dial. Dial the number of the group that has been diverted. Press.
Group Features Group Do Not Disturb If your extension is defined as a master extension (programmed by your system administrator), you can mark a group of extensions as Group Do Not Disturb. The group can be bypassed by you. *25* z # í #25* z #í *60* z # To order: Dial and enter the group number. Note: Germany and South Africa, dial * 2 8 * No. Press. Special dial tone. Press. To cancel: Dial and enter the group number. Note: Germany and South Africa, dial # 2 8 * No. Press.
Other Useful Features Other Useful Features Account Code (optional) This function is used to charge a call to an account number or to prevent unauthorised calls from your phone. The Account Code can have 1 to 15 digits. Account z Enter z Press (see display). If Account is not shown, press more... until appearing. Dial the Account Code and press (see display). Dial tone. *61* *71* Note: You can also use the following procedure: dial (Finland and Norway, ), enter the Account Code and press .
Other Useful Features Immediate Speech Connection You automatically answer a call without lifting the handset or pressing any keys. The function can be permanently active or activated by use of a Function key (programmed by your system administrator). Permanently active Program the ringing option with “Immediate Speech Connection with one ring signal”, option 6, on the Line key. See section “Programming of ring signals” on page 99.
Other Useful Features General Deactivation The following features can be simultaneously cancelled: #001# í • Callback (all Callbacks are cancelled). • Diversion/Internal and External Follow-me. • Manual Message Waiting/Message Diversion. • Do Not Disturb. Order Dial. Press. Night Service When the exchange is in Night Service mode, all your incoming calls to the operator are transferred to a selected extension or group of extensions.
Other Useful Features Hot Line This function is programmed by your system administrator. Delayed Hot Line When the handset of the delayed Hot Line phone is lifted or when the Line key is pressed, a timer is started. If no digit is pressed before time out, a call is automatically generated to a specific extension or external line. If a digit is pressed before time out the phone works as an ordinary phone. Direct Hot Line The same function as described above, but without a delay.
Other Useful Features Data communication Your phone can be used together with a PC as an integrated voice and data terminal. Contact your your system administrator if you require this function. Additional Directory Number You can be assigned (programmed by your system administrator) one or more Additional Directory Numbers (lines) on free Function keys. To answer, make calls and use functions on the additional directory lines, use the same procedure as for the Triple Access Line if nothing else is stated.
Other Useful Features Multiple Represented Directory Number Your extension number can be programmed on a dedicated key on other system telephones, i.e. your number is “represented” on these phones. Other extension numbers can of course also be “represented” on your phone. Note: This function has to be programmed by your system administrator. How multiple represented calls are handled depends on the programming of the phone, please contact your system administrator regarding this.
Other Useful Features DISA = Direct Inward System Access (optional) If you are assigned to use this function and you are working externally, you can call your office and get access to an external line in order to make business calls. The business call will be charged your office extension number or an account number. You will just be charged for the call to the office.
Other Useful Features Call list (optional) With this function, calls to and from your phone will be logged. By use of the display menu keys below the display, you can browse the Call list, make calls to numbers in the list and delete numbers from the list. You can choose to browse in the complete list of all calls, or in specific lists of unanswered, outgoing and incoming calls. When new unanswered calls have been stored in the list, n Missed is shown in the display (n = number of missed calls).
Other Useful Features Call list options Call Down or Up more... Press to call the framed phone number (see display). Press to frame a phone number in the list (see display). Press to show more options (see display). Delete Press to delete the framed call (see display). Return Press to return to the previous menu key options (see display). Example of the complete Call list: Smith Bob 3333 12:24 23 Aug 2003 Nelson Lord 5555 11:33 23 Aug 2003 Call Up Down more...
Settings Settings Programming of Function keys Frequently used functions and phone numbers can be programmed on the Function keys for easy access. When you want to use the function, just press the key. Certain functions must be preprogrammed by your system administrator. Both phone numbers and function codes can be programmed on a Function key. Enter programming mode Dialog 4223 Professional: Program Select Press (see display). If Program is not shown, press more... until appearing.
Settings Ô z Program or change a function Press the key to program or change. Notes: If the key is already programmed, the number or function will be displayed. If you do not want to change the programmed function, press Exit to leave the menu without saving the changes. To erase a programmed function, press the Clear key, and press Exit to leave the menu. Enter phone number or a function code according to the list in section “Functions and required data”.
Settings Functions and required data Function Function code or Associated number Most common Finland France Sweden Call pick up: Group Individual Call Waiting On hold, common Conference Dial by a Function key Intrusion on busy extension Last External Number Redial Personal Number (list no.) Dialog 4223 Professional/Dialog 4225 Vision 8 No. + 5 8 3 4 8 No. + 6 6 4 4 6 No. + 4 6 6 Extension No.
Settings Functions that need to be programmed by your system administrator: • Additional lines • Callback* • Dedicated intercom link • Diversion* • Do Not Disturb* • External line • Free on 2nd • Immediate Speech Connection* • Individual External Line • Malicious Call Tracing • Manual Message Waiting • Multiple representation • Name and Number Log • Search profile lists and preassigning of Function keys for Personal Number *Function can be programmed by you.
Settings Programming of ring signals You have 6 programmable ring signals on your phone. The different signals can be programmed on lines, additional lines and multiple represented lines. Enter programming mode Dialog 4223 Professional: Program Select Press (see display). If Program is not shown, press more... until appearing. Press (see display). Continue with “Program or change a ring signal”. Å Select Dialog 4225 Vision: Select Program in the top menu (see display).
Settings Ô Line 1 ( Line 1 0–6) ÕÔ Exit 100 Program or change a ring signal Press the corresponding Line key. A digit (0–6) is shown in the display. Note: If you do not want to change the programmed ring signal, press Exit to leave the menu without saving the changes. Select the ring signal you want to use according to the list below. 0 = Silent. 1 = Periodic ring signal. 2 = Delayed periodic ring signal. 3 = One muted ring signal. 4 = One muted delayed ring signal.
Settings Programming of ring signal tone character There are 10 different programmable ring signal tone characters on your phone, each corresponding to a digit between 0 and 9. Note: If you use melodies to signal incoming calls, this will replace the tone character. See section “Melody Ringing” on page 106. Dialog 4223 Professional: Program Select ( 0–9) Exit Å Select ( 0–9) Exit Press (see display). If Program is not shown, press more... until appearing. Press (see display).
Settings Handset and loudspeaker volume ì d ì u 102 Use the Volume keys to change the volume of the handset or loudspeaker during a call. Adjust the handset listening volume when the handset is off hook. Adjust the loudspeaker volume when dial tone is heard via the loudspeaker, or during a handsfree call. Press to change the volume. The handset and loudspeaker volume level is stored. To adjust the volume during Group Listening: Replace the handset. Press to change the volume.
Settings Extra amplification of the handset/headset hearing volume level For people with impaired hearing, the handset hearing volume level can be extra amplified. To change the level: Note: A level change also effects a headset connected to the headset outlet. Dialog 4223 Professional: PhoneSet Select Down or Up Select Change Exit Press (see display). If PhoneSet is not shown, press more... until appearing. Press (see display). Press to frame Set Hearing Level (see display). Press (see display).
Settings Å Down or Up Select Change Exit 104 Dialog 4225 Vision: Select PhoneSet in the top menu (see display). Press to frame Set Hearing Level (see display). Press (see display). A tone signal is heard, and the display shows the current setting. The Line 1 key lamp also indicates the current setting; key lamp off=standard level, key lamp on=increased level. Press to change the volume level (see display). The display shows the new setting.
Settings Ring signal volume ì Use the Volume keys to adjust the ring signal volume when the phone is in idle mode or ringing. Adjusted volume is stored. Press to change the volume. Mute ring signal É You can supress the ring signal for an incoming call. Press to supress the ring signal. The ring signal is switched off for the current call, and your phone is automatically set to Silent Ringing (see below).
Settings Melody Ringing If you want to replace the ring signal with personal melodies when your phone rings, you can program one melody to signal an internal call, a second melody for an external call and a third melody to signal a Callback call. Dialog 4223 Professional: PhoneSet Select Down or Up Select Press (see display). If PhoneSet is not shown, press more... until appearing. Press (see display). Press to frame Melody Programming (see display). Press (see display).
Settings Program a new melody, edit or delete a current melody Program Line 1 Line 2 Inquiry Ô Ô Ô Press (see display). The display shows Program Melody. The most upper Function key lamp (for Dialog 4225 the most upper key to the left) is also switched on, indicating Program mode. Press the key for the requested type of call: If there is a current melody, the melody is played and the last 19 notes or signs are displayed.
Settings Line ÖÔ To store the current melody: Press the flashing Line key (Line 1 or Line 2 or Inquiry). If you do not want to continue to program or delete a melody for another line: Back Press to return to the previous menu (see display). Note: The melody is not activated, see section “Activate or deactivate a stored melody” on page 109. If no key is pressed within 30 seconds, all entered notes or changes will be automatically stored, and the phone returns to idle mode.
Settings Activate or deactivate a stored melody A stored melody has to be activated in melody mode to be heard when you get an incoming call. Line Ô To activate (in melody mode): Press the key for the requested type of call (Line 1 or Line 2 or Inquiry).
Settings To enter notes In melody mode, the key pad is used to enter notes, pauses, etc. A maximum of 40 notes can be programmed for incoming calls, and 20 notes for recalls. This is how the keys are used: Press to insert notes (1–9). * 0 # < or > Â í Note: A short press gives a short note, a long press gives a long tone (displayed by a capital letter), +c and +d means the higher octave. Press to insert a short pause (p). Hold to get a long pause (P). Repeat to get a longer pause (pp...p).
Settings When the first 19 positions are entered, the display shows (only last entered 19 positions can be shown): Program Intern CddDDppCCCC#d#d#D#D< < > Back Program Intern CddDDppCCCC#d#d#D#D< < > Back When all the notes are entered, the display shows (only last entered 19 positions are shown): Program Intern #D#DppDDDbAGppppGFG< < > Back Program Intern #D#DppDDDbAGppppGFG< < > Back Note: The flat A (##A) is shown as bA, i.e. b is used to show both the note b and the flat sign.
Settings Display contrast You can adjust the contrast for the display. Dialog 4223 Professional: PhoneSet Select Down or Up Select - or + Save&Exit Press (see display). If PhoneSet is not shown, press more... until appearing. Press (see display). Press to frame Display Contrast (see display). Press (see display). Press repeatedly to adjust the contrast (see display). Press to save the setting and exit the menu (see display).
Accessories Accessories Key panel Your phone can be equipped with 1-4 additional key panels (type DBY 419 01). Each key panel offers 17 additional keys for storing of your most frequently used telephone numbers and functions, and for supervising extensions. How to install the key panel, see section “Installation” on page 120. Use the DCM (Designation Card Manager) to make and print your own key panel designation cards.
Accessories Headset (optional) How to install the headset, see section “Installation” on page 120. The following headset functions are available. Í í Íz í u Í d 114 Answer calls Press to answer. The Headset key lamp is turned on. Note: When the phone is set for Headset Preset, you can also press the flashing Line key to answer the call. See section “Headset Preset” on page 115. Press to terminate the headset call. Make calls Press and dial the number. The Headset key lamp is turned on.
Accessories  Headset with Group Listening (loudspeaking)  From headset to handsfree ÏÍ Í Press to toggle between headset with or without Group Listening. When the Loudspeaker key lamp is on, the Group Listening is active. Press. The Loudspeaker key lamp is turned on. Press. From handsfree to headset Press. The Headset key lamp is turned on.
Accessories Í To activate Headset Preset: Press and hold for at least 4 seconds. A short acknowledgement tone signal is heard, and the Headset Preset symbol is shown in the display. Note: You can also activate Headset Preset, via the PhoneSet menu. Â To cancel Headset Preset: Press and hold for at least 4 seconds. A short acknowledgement tone signal is heard, and the Headset Preset symbol is switched off in the display. Note: You can also cancel Headset Preset, via the PhoneSet menu.
Accessories Extra handset (optional) The extra handset is used in parallel with the ordinary handset allowing another person to listen to an ongoing call. The extra handset is connected to the headset outlet under the phone, see section “Installation” on page 120. Í It is possible to switch between the speaking party and the listening party. Press to switch between the speaking and listening party.
Accessories Option unit (optional) The option unit DBY 420 01/1 is an optional accessory to be installed under your telephone set. The unit is used to connect either an extra bell outside your room, or a busy signal lamp outside your door. To check or set the option unit for extra bell or for busy signal Dialog 4223 Professional: PhoneSet Select Down or Up Select Line 2 Line 2 Line 2 Ô ÕÔ ÖÔ Exit Press (see display). If PhoneSet is not shown, press more... until appearing. Press (see display).
Accessories Å Down or Up Select Ô ÕÔ ÖÔ Line 2 Dialog 4225 Vision: Select PhoneSet in the top menu (see display). Press to frame Option Unit Settings (see display). Press (see display). The Line 2 key lamp indicates the setting of the option unit: Off = Extra bell, On = Busy signal lamp. Flashing=Combined extra bell & busy lamp. Press to change to busy signal, or Line 2 press to change to extra bell & busy signal, or Line 2 Exit press to change to extra bell.
Installation Installation Install cables Handset cable to the left Handset cable to the right You can put the cable to the handset in the notch underneath the telephone. The cable to the exchange has to be plugged in “LINE” and the handset cable has to be plugged in “HANDSET”. Change cables To remove a cable, use a screwdriver to unlock the stop.
Installation Install stands and adapt telephone Position high Press to fasten stand Position low Release to remove stand Tiltable display Adjustable angle Dialog 4223 Professional/Dialog 4225 Vision 121
Installation Install card Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http:// www.ericsson.com/enterprise/library/manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner.
Installation Install key panels 1 Attach the key panel unit. 2 Press hard where the arrows are pointing, until you hear the “Click” sound.
Installation 3 Use a screwdriver and press hard in the bottom of the hole, until you hear a weak sound. 4 Install the stands as shown in picture “Stand positioning”. Notes: All key panels must be of type DBY 419 01.
Installation Install card Use the DCM (Designation Card Manager) to make and print your own key panel designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.ericsson.com/enterprise/library/manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner.
Installation Install pull-out leaf (optional) 126 1 Remove the protective film from the guiding rails. 2 Attach the guiding rails to the bottom of the phone, observing the direction of the “cut” corner. 3 Insert the pull-out leaf.
Installation Wall mounting The phone can be wall mounted without using a special console. Useful for instance in conference rooms or public areas. 1 Use a screwdriver to remove the handset hook. 2 Turn the hook upside down and insert. 3 Use a screwdriver to remove the two plastic covers. 4 Drill wall holes according to measure. 5 Mount screws according to measures and attach the phone.
Installation Placing the phone Do not expose your phone to direct sunlight for long periods. Keep the phone away from excessive heat and moisture. Cleaning Clean your phone only with a soft, water dampened cloth. Using soap or any other cleaning materials may discolor or damage the phone.
Troubleshooting Troubleshooting If your phone is out of order, you can initiate a telephone selftest to check whether there is a fault in the phone or in the system. You can also separately check the firmware revision state of your phone. To initiate a telephone selftest Dialog 4223 Professional: PhoneSet Select Down or Up Select Press (see display). If PhoneSet is not shown, press more... until appearing. Press (see display). Press to frame Local Test Mode (see display). Press (see display).
Troubleshooting Å Down or Up Select Dialog 4225 Vision: Select PhoneSet in the top menu (see display). Press to frame Local Test Mode (see display). Press (see display). The display shows the firmware revision state and Selftest OK for a few seconds. If there is something wrong, a fault message appears. Inform your system administrator about the fault message. All the key lamps on the phone and connected extra key panels should be switched on during the selftest to indicate that each key lamp is OK.
Troubleshooting To check the firmware revision state When your system administrator asks for the firmware revision state of your phone: Dialog 4223 Professional: PhoneSet Select Down or Up Select Exit Press (see display). If PhoneSet is not shown, press more... until appearing. Press (see display). Press to frame Firmware Indication (see display). Press (see display). The display shows the firmware revision state for your phone. Press to exit (see display).
Glossary Glossary 132 Additional lines One or more additional extension numbers can be assigned to your phone, these are programmed on free Function keys. Traffic state The different states your phone is in; calling, ringing, diverted, etc. Exchange Switch. Your telephone switching system, e.g. MD110 Communication System. Idle mode The state your phone is in when nothing is activated; not calling, not ringing, not diverted etc.
Index Index A Absence information 73 Accessories 113 Extra handset 117 Headset 114 Key panel 113 Option unit 118 Pull-out leaf 117 Account Code 86 Additional Directory Number 90 Alarm Extension 89 Answer calls 28 Authority 46 Authorization Code, common 46 Authorization Code, individual 47 B Bypass 40 C Call Duration (Timer) 57 Call Forwarding 59 Diversion 59 External Follow-me 65 Internal Follow-me 63 Personal Number 66 Call list 93 Call metering 56 Call Waiting 39 Callback 37 Common Bell Group 82 Common
Index F Free on 2nd access 30 Free Seating 27 Functions and required data 97 G General Deactivation 88 Glossary 132 Group Call-pick-up 82 Group Do Not Disturb 85 Group features 82 Group Hunting 83 Group Listening (loudspeaking) 49 H Handset and loudspeaker volume 102 Handsfree 50 Headset 114 Hot Line 89 I Immediate Speech Connection 87 Incoming calls 28 Answer a second call 30 Do Not Disturb, DND 31 Handsfree 28 On another extension 29 On any other line key 28 On Line 1 28 Individual External Line 34 Indiv
Index S Save external number 36 Send Caller Identity Code at transfer 54 Setting form for search profiles 72 Settings 95 Functions and required data 97 Handset and loudspeaker volume 102 Melody Ringing 106 Mute ring signal 105 Programming of functions 95 Programming of ring signal tone character 101 Programming of ring signals 99 Ring signal volume 105 Silent Ringing 105 Short numbers 41 Silent Ringing 105 Dialog 4223 Professional/Dialog 4225 Vision Speed Dialing 41 T Timer 57 Tones and signals 13 Transf
Ericsson Enterprise AB All rights reserved. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Also visit us on http://www.ericsson.com/enterprise © Ericsson Enterprise AB 2004 EN/LZT 103 68 R2B Printed on chlorine free paper. Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership.