User guide

121BusinessPhone – Dialog 4224 Operator / Dialog 3214
Glossary
Glossary
Abbreviated Number Dialling
Initiating a call to a pre-programmed number
by dialling a code or pressing a key.
Short numbers can be:
1. Common, which means that all extensions
can use them.
2. Individual, which means that they are
programmed and used by each extension
separately (71 numbers).
See section “Abbreviated Numbers” on
page 32.
Account Number
To place cost for external calls on a selected
Account Number (up to 15 digits).
See section “Other Useful Features” on
page 88.
Announcing
The operator informs an extension of an
incoming call before placing the call.
Automated Attendant
A facility which sends voice instructions to
internal and external callers, providing all
options which can be chosen. Voice
instructions lead the caller to the desired
destination. See section “Other Useful
Features” on page 88.
Callback
An indication to a busy extension, to inform the
person that you want to speak to him/her. See
section “Messages” on page 64.
Camp-on
To place (queue) a call to a busy extension. The
extension may have one or more calls camped
on already. Camped on calls are presented to
the extension in the order in which they arrive.
See section “Outgoing Calls” on page 23.
Congestion
Lack of free voice channels prevents calls from
being connected.
Counter
The counter keeps track of the time and cost of
your calls. See section “Call Metering” on
page 47.
Dial-by-Name
Initiation of a call by operating a single key.
Internal numbers (or Common Abbreviated
Numbers) can be stored on each extension.
See section “Abbreviated Numbers” on
page 32.
Directory number
Numbers with 1-8 digits which are assigned to
extensions or external lines or as Common
Abbreviated Numbers.
Direct Inward System Access (DISA)
If you are working externally, the DISA function
enables you to make external calls (long
distance) via the company PBX. You only pay
for the call to your company. See section
“Other Useful Features” on page 88.
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