Dialog 4422 IP Office IP Telephone for MD110 and MX-ONE™ communication systems User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: • Width: 15,4 cm (Important!) • Height: 11,2 cm (May be smaller) • Top: 5,3 cm (Important!) • Left: -0,3 cm (Important!) This text should then be hidden.
EN/LZT 103 71 R2B © Ericsson Enterprise AB 2004
Table of Contents Table of Contents page Welcome .......................................................... 4 Description ....................................................... 6 Safety Instructions .......................................... 19 Start the Phone – Log On/Off ......................... 20 Incoming Calls ............................................... 27 Outgoing Calls ............................................... 30 Call List ..........................................................
Welcome Welcome Welcome to the user guide for the Dialog 4422 IP Office telephone in the Ericsson MD110 and Ericsson MX-ONE™ communication systems. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization. There is a line of telephones designed for easy use in every situation to take full advantage of these advanced features and facilities.
Welcome Copyright All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
Description Description 19 1 7 2 8 3 4 9 5 6 10 16 17 12 11 13 15 14 18 6 Dialog 4422 IP Office
Description 1 Display See section “Display Information” on page 13. 2 Settings Used to enter or leave setting mode. See sections “Settings” on page 67 and “Menu structure (Settings)” on page 18. Function is mandatory and is programmed to this position by default. Keys 3-8 Preprogrammed keys / Function keys / Monitoring keys The keys are programmed with the specified default functions (see below). By your system administrator the functions can be moved to any of the positions 3-8.
Description 9 Triple Access Line For handling calls. Line 1 and 2 are available both for incoming and outgoing calls. Inquiry can only be used for outgoing calls. 10 Designation card Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http:// www.ericsson.com/enterprise/library/manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner.
Description 15 Clear key / Exit key / Log off key a) To disconnect calls or exit a function. Can always be pressed instead of replacing the handset. b) To exit setting mode. See section “Settings” on page 67. c) To log off from the system. See section “Start the Phone – Log On/Off” on page 20. For a description on how to use the Exit key and Log off key, see section “Hidden key functions” on page 10. 16 Loudspeaker 17 Handset Supplied with hearing aid function as standard.
Description Hidden key functions As previously described, the keys numbered 12, 13 and 15 have some hidden functions that are not shown on the keys. Only the standard symbols are shown (Volume, Loudspeaker and C). The picture below explains which key to press in each situation: Up Previous Erase Down Next Change No Cancel Exit Log off* Yes Select Store Log on * Hold for at least one second Ô ÕÔ ÖÔ ÖÔ ÕÔ 10 Lamp indications Extinguished lamp The function is not active.
Description Tones and signals The following different tones and signals are sent from the exchange to your phone. Tone characteristics The tones shown in this section are the most used tones worldwide. Many markets use a differing tone for one or more situations.
Description Ring signals Three different ring signals inform you about the type of the incoming call. The signals shown in this section are the most used signals worldwide. Many markets use signals that are adapted for the local standards. If you get a signal that is not described or you cannot identify, ask your system administrator.
Description Display Information The display gives you feedback information such as time and date, traffic state and connected phone numbers. The following displays show examples of the different states your phone is in. Note: All names and numbers presented on the displays in this user guide are examples. When an information ends with an exclamation mark (!), this means that no further action is possible. Your phone has a graphical display which corresponds approximately to 2 rows with 20 characters each.
Description Display symbols Volume level bar. Indicates the ring signal volume in idle or ringing mode, or in speech mode, the loudspeaker or earpiece volume. See section “Settings” on page 67. Access warning. Flashes when the access to system services is reduced (i.e. some system services does not work). See section “Troubleshooting” on page 96. The following symbols can be shown in other display menus.
Description 12 09 2004 Selection frame. Indicates the subject to be called or selected in the list. Setting indicators. Filled symbol indicates the current setting in the shown list. Idle phone (idle mode) When your phone is in idle mode, the diplay shows the time and date information on the first row, and your name and extension number on the second row. In the example below, the extension number for J Smith is 3232.
Description Outgoing call When you make an outgoing call on your phone, the display shows the traffic information and the dialed name (if available) and number. Calling A Andersson 3345 When the dialed number is busy, the display will look like this. Busy A Andersson 3345 If the called party’s phone is diverted, the Follow-me information and the answering extension name and number are shown. > is the Follow-me symbol.
Description Incoming call When you receive an incoming call, the display shows the calling party’s name (if available) and number. The name and number is flashing. If the number for an external call is not available, the display shows External instead of the number. Incoming 3345 A Andersson If a diverting extension is calling, the diversion information and the calling party’s name and number (flashing) are shown. > is the Follow-me symbol.
Description Menu structure (Settings) Menu structure for each of the menus that can be selected when the Settings key has been pressed. When you are navigating the menus, a selected menu is marked with a black frame. Use the Speaker key, the Volume keys and the Clear key to navigate the menus, see section “Hidden key functions” on page 10.
Safety Instructions Safety Instructions Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons. Please note the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. • Avoid using a phone (other than a cordless type) during an electrical storm.
Start the Phone – Log On/Off Start the Phone – Log On/Off All the system settings for your IP phone must be set by the system administrator before you can use the phone. When this is done, and the phone is connected to the local IP network (LAN), your phone initiates the start-up procedure automatically when connected to the mains. Note: The phone does not work at power failure. After a power failure the phone will restart automatically (30 seconds after the message User not logged on! is displayed).
Start the Phone – Log On/Off Start the phone Connect the phone to the local network. See section “Installation” on page 89. If an external power adapter is used: Connect the adapter to the mains and connect the plug from the adapter to “terminal POWER” underneath your phone. See section “Installation” on page 89. After a few seconds the Headset key lamp will light for about five seconds, then the display shows: Use administrator mode to change IP settings (x) The x indicates a timer counting down seconds.
Start the Phone – Log On/Off Update software If new software has to be loaded into your phone, the following display is shown: A new application version is available, update? (x) Â The x indicates a timer counting down seconds. If no key is pressed during this time (approx. 60 seconds), “Yes” is selected automatically. You can speed up the procedure, by pressing the Speaker key. Press to update the software (=Yes). The software is loaded from the server. This takes about 60 seconds.
Start the Phone – Log On/Off Log on The following options exist: 1 2 3 You are allowed to log on and log off the phone. This is the most common option. The telephone is always logged on with a default number. You cannot log on or off. This option can be used for phones in conference rooms, receptions etc. The telephone is always logged on, with a default number, as in option 2, but you can log on with your own extension number and get your personal categories.
Start the Phone – Log On/Off z  If the displayed number is not yours (the phone has been logged on by someone else with the shown number): Dial your extension number. The displayed number is automatically erased when you start dialing. The display shows your entered digits. (The Minus key is used to remove a wrong entry.) Press to log on. If a password is not required, the display shows your name and extension number, and the phone is ready for use.
Start the Phone – Log On/Off Option 2 The following idle mode menu is displayed, and the phone is ready for use. 12:24 12 Sep 2004 Conference room 3000 Note: It is not possible to log off, when a phone has been programmed according to this option. Option 3 The phone is logged on with the default number. You can log on with your own extension number and get your personal categories. í 12:24 12 Sep 2004 Conference room 3000 Press to log on. Press and hold the key for at least one second.
Start the Phone – Log On/Off í Â Log off Press to log off. Press and hold the key for at least one second. The text Log off? is displayed. Press to confirm (within four seconds). • If your phone has been programmed according to option 1, the log on menu is displayed. • If your phone has been programmed according to option 3, the following idle mode menu is displayed. 12:24 12 Sep 2004 Conference room 3000 Note: If your phone has been programmed according to option 2, it is not possible to log off.
Incoming Calls Incoming Calls Answer calls A ring signal and a flashing lamp indicate an incoming call. On Line 1 u u ÖÔ Line 2 ÖÔ Normally you will receive calls on Line 1. Lift the handset. On Line 2 or Monitoring key Lift the handset. Press the flashing Line 2 key, If you have an ongoing call (Line 1), the first call is put on hold. or Jim Press the flashing Monitoring key. If you have an ongoing call (Line 1), the first call is put on hold.
Incoming Calls On another extension uz 8 28 You can answer a call to another extension from any phone in your office. Lift the handset and call the ringing extension. Busy tone. Busy A Andersson Press.
Incoming Calls Answer a second call during an ongoing call Free on 2nd Ô ÖÔ ÖÔ í You can receive another call, when Free on 2nd is activated. Press to activate/deactivate. When Free on 2nd access is active, the lamp is on. You have an ongoing call on Line 1, when Line 2 flashes to indicate a new incoming call: Line 2 Press to answer. The first call is put on hold. Line 1 Press to switch back to the first call. The second call is put on hold. You are connected to the first caller.
Outgoing Calls Outgoing Calls Make calls Note: You can make your calls faster by using common Speed Dialing numbers and by using your own programmed Function keys or preprogrammed Monitoring keys. See section “Speed Dialing” on page 37. u z 0 External calls d í 30 Lift the handset and proceed depending on call type: Internal calls z or How to make internal and external calls: Dial the extension number. Dial the digit or digits to get an external line. Dial tone.
Outgoing Calls Monitoring You can monitor the progress of an outgoing call. z u í With the handset on hook: Dial the number. When the other party answers: Lift the handset. Press to terminate a monitor call. SOS calls (Emergency calls) z When your phone is logged on Dial the SOS number. When your phone is logged off The log on menu, with the text For SOS calls, dial 112 is displayed: z For SOS calls, dial 112 Log on with: 4316 Dial the SOS number.
Outgoing Calls Individual External Line u *0* z# z To make a call on a specific external line: Lift the handset. Dial. Dial the Individual External Line number and press. Dial the digit or digits to get an external line and the external number. Last External Number Redial u *** When you initiate an external call, the system automatically stores all the dialed digits, irrespective of whether the call was successful or not. Lift the handset. Dial to repeat the stored number.
Outgoing Calls Redial calls from the Call list Call List Ô ì u To handle the Call list, see section “Call List” on page 38. Press to access the Call list. If you have new missed calls in the Call list, the key is flashing before you press it. The latest call is shown on the display: 15:02 am 28-09 R Torres 4177 Press to show the next call (+) or the previous call (-). Lift the handset to call the shown phone number.
Outgoing Calls When you receive a busy tone If you call an extension and receive a busy tone, or get no answer, or all external lines are busy, you can use any of the following methods: Callback 6 d u If a called extension is busy or there is no answer: Press. It can take a couple of seconds before the procedure is executed. Note: France, Finland and Sweden, press 5 Replace the handset to finish procedure.
Outgoing Calls #37* z #í #37# í Cancel any single Callback Dial and enter the extension number. Note: To cancel a single Callback on a specific external line, dial the digit or digits to get a line instead of the extension number. Press. Cancel all Callbacks Dial. Press. Activate Call Waiting 5 If you urgently wish to contact a busy extension or external line, you can notify by a Call Waiting signal. Press. 6 Note: France and Finland, press ; Sweden, press 4 Keep handset off hook.
Outgoing Calls Intrusion on a busy extension You can intrude on an ongoing call on a busy extension. 4 Press. Before the intrusion is executed, a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard. Notes: France and Sweden, press 8 The warning tone might be disabled for your system. The Intrusion function might be blocked for use on your extension (programmed by your system administrator).
Outgoing Calls Bypass u *60* z # If this function is allowed from your extension, you can bypass an; activated Diversion, activated Follow-me or activated Absence Information on a specific extension. Lift the handset. Dial and enter the extension number. Press and wait for answer. Speed Dialing Common Speed Dialing Numbers uz By using common Speed Dialing numbers, you can make calls simply by pressing a few keys.
Call List Call List The phone keeps a Call list with 50 phone numbers that includes missed calls (if supported by the network), incoming calls, outgoing calls and answered calls. Call List Ô ì u ÕÔ Call List í Â 38 Note: The list is cleared if power failure occurs, if another user (extension number) logs on to the same phone or if you reset the phone. Press to access the Call list. If you have new missed calls in the Call list, the key is flashing before you press it.
Call List Example of the Call List menu: New missed call 12:24 am 28-09 R Torres 4177 Incoming call 15:02 am 28-09 1:07 R Torres 4177 The content of the Call list is (from left to right): – Type of call symbol. See explanation below. – Time of the call, e.g. “10:48 am“. – Date of the call (Day/Month or Month/Day depending on date format setting), e.g. “28-09“. – Name of the calling/called person, e.g. “R Torres“. – Phone number of the calling/called person, e.g. “4177“. – Call duration, e.g.
During Calls During Calls Group Listening (loudspeaking) This function lets other people in your room listen to your phone conversation. You speak in the handset while the other party´s voice is heard on the loudspeaker. Â During an ongoing conversation: Press to switch between loudspeaker and handset. When the key lamp is on, the other party´s voice is heard on the loudspeaker. Note: You can adjust the volume, See section “Settings” on page 67. É 40 Mute Press to switch the microphone on or off.
During Calls Monitoring This function lets you listen to the loudspeaker while the handset is onhook, e.g. while waiting for a called busy person to become free, passive listening to an ongoing telephone conference, etc. Â d í u You have an ongoing conversation via the handset: Press to switch the loudspeaker on. Replace the handset. When the Speaker key lamp is on, you monitor the call via the loudspeaker. The handset (including the microphone) is disconnected.
During Calls Inquiry You have a voice connection on Line 1 and want to make an Inquiry to an internal or external party. Ô Inquiry z í ÖÔ Line 1 Press. The first call is put on hold (Line 1 flashes slowly). Note: You can also press Line 2. Call the third party. When the other party answers, you can switch between the calls (Refer Back), Transfer the call, create a Conference and end one of the calls. Press to end the Inquiry call. The third party is disconnected. Press to return to the first call.
During Calls Transfer Ô Ô You have an ongoing call and you want to transfer the call to another extension. Transfer z Transfer Press. Note: You can also press Inquiry or a free Line key. Call the third party. Press before or after answer. The ongoing call is transferred. Note: If you have put more than one call on hold, the last call that was put on hold will be transferred. If the dialed extension is busy or Transfer is not allowed, your phone will ring again.
During Calls Conference With this procedure you can include up to seven parties in a conference. Only the conference leader (i.e. the person initiating the conference) can admit participants. During the conference a tone will be heard every 15 seconds. Note: The conference tone might be disabled for your system. Ô Ô You have an ongoing conversation (Line 1) and want to establish a phone conference. You will become the conference leader. Conference z Conference Press.
Call Forwarding Call Forwarding Internal Follow-me All calls to your extension are diverted to another extension of your choice (within the private network). The Follow-me lamp indicates that you have activated Follow-me. During Follow-me, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset. Note: The Follow-me key is only used as a Follow-me indicator. Nothing happens when the key is pressed.
Call Forwarding Redirect from answering position If you move from one answering position to another answering position, you can redirect Follow-me from that new position. *21* z *z #í #21* z #í 46 Note: Internal Follow-me must be ordered from your own extension before you can redirect from answering position. Dial and enter your own extension number. Note: U.K., dial * 2 * No. Press and enter the answering position number. Press to redirect. Calls are diverted to the new answering position.
Call Forwarding External Follow-me If external Follow-me is allowed, you can have all calls to your extension diverted to an external number of your choice. The Follow-me lamp indicates that you have activated Follow-me. During Follow-me, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset. Note: The Follow-me key is only used as a Follow-me indicator. Nothing happens when the key is pressed.
Call Forwarding Personal Number With this function you can be reached on your normal office phone number even if you are in another room, out of the office or at home, etc. Depending on the functionality of your office exchange, you can have either one individual single search profile (standard) or you can choose between five individual search profiles (optional). A search profile can be designed to fit the situation, i.e. in the office, traveling, at home, etc.
Call Forwarding #10# í To cancel from your office phone Dial. Press. To activate or change to another profile from an external phone z *75* z* z# *10* z* (1–5) #d Dialog 4422 IP Office # * The external phone must be of push button type provided with Pound key ( ) and Star key ( ) or a mobile phone adapted for dial tone pulses (DTMF). Call the DISA function at your office. Dial tone. Dial. Enter the Authorization Code and press. Dial your own extension number and press. Dial tone. Dial.
Call Forwarding To cancel from an external phone z *75* z* z# #10* z# d # * The external phone must be of push button type provided with Pound key ( ) and Star key ( ) or a mobile phone adapted for dial tone pulses (DTMF). Call the DISA function at your office. Dial tone. Dial. Dial the Authorization Code and press. Dial your own extension number and press. Dial tone. Dial. Dial your own extension number and press. Replace the handset.
Call Forwarding Important notes when designing your search profiles: • Avoid ring times longer than 45 seconds for your profiles. Usually the caller hangs up after 3-6 ring signals. If you need a longer ring time, the maximum time is 60 sec. • Consider the time you need to react and answer on each answering position in your profile. You might need up to 15 seconds to react and answer a call on a desk or cordless phone and 20–25 seconds for a mobile phone.
Call Forwarding Example: How to fill in your setting form for search profiles: Profile 1 In office Search order Type of telephone or Answering position* 1 Desk 1234 10 2 Cordless 5234 15 3 Voice Mail Telephone number Ring time (seconds) * Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc.
Call Forwarding Setting form for search profiles Name: Department: Telephone No: Account: Profile 1 .......................... Search order Type of telephone or Answering position* Telephone number Ring time (seconds) 1 2 3 4 * Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc. Profile 2 ..........................
Absence Information (optional) Absence Information (optional) Absence Information is used to inform callers why you are absent and when you return. If you are authorized, you can also enter Absence Information for another extension from your extension. During Absence Information, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset. Order *23* (0–9) *0915 Example: Back on September 15 (=0915). Dial. Enter the absence code.
Absence Information (optional) #23# í Cancel Dial. Press. The programmed information is erased. *230* z* (0–9) *0915 #í Order for another extension #230* z# Cancel for another extension í Dialog 4422 IP Office Dial. Dial the extension number and press. Enter the absence code. Press and enter the date or time of the other person's return. Press. The display on the other person's extension shows the reason, and if entered, time or date of return. Dial. Dial the extension number and press.
Messages Messages Manual Message Waiting (MMW) If the called extension does not answer you can initiate a message waiting indication on that extension (if this function is allowed). If there is a message waiting, the Message key lamp is on and you will hear a special dial tone after lifting the handset. Message ÕÔ Answer Press. A call is initiated to the extension that requested Message Waiting. Note: After the call you have to cancel the message manually, see below.
Messages Order MMW to another extension *31* z #í In idle mode: #31* z #í Cancel MMW to another extension Dial. Dial the extension number. Press. The Message Waiting key lights up on the called extension. Dial. Dial the extension number. Press. Message Waiting (optional) If your phone is assigned with this function and if it is diverted to an interception computer, the Message key lamp is on when there are messages stored for you in the computer.
Messages Voice Mail (optional) This integrated Voice Mail function allows you to leave a voice message to the caller when you are unable to answer calls, e.g. when out of office, in a meeting, etc. Then the caller can leave a message in your mailbox. When back in office you can enter your mailbox and listen to received messages. You can choose to divert all incoming calls to your mailbox, or calls when there is no answer, or calls when your phone is busy.
Messages To enter your mailbox z From your office phone: z If you are asked to enter your security code: z From another phone: # z z z # z z Dialog 4422 IP Office Dial the number to the Voice Mail system. Note: When the Message key lamp is on (= a new message is received), you can also press this key. Enter your security code. Code at delivery = your extension number. Dial the number to the Voice Mail system.
Messages To handle the mailbox Recorded information on the line tells you the number of new and stored messages. If you have too many messages stored, you will first be asked to delete saved messages. Recorded instructions ask you to press different digits in order to listen to caller's messages, record your own greetings, change your password or exit your mailbox, etc. The following diagram gives an overview of the mailbox system and the digits to be used.
Group Features Group Features Group Call-pick-up People working in a team can have their phones programmed by their system administrator to form Call-pick-up groups. u *8# In a Call-pick-up group, any member can answer any individual call to group members. Lift the handset. Press to answer. Notes: One Call-pick-up group can serve as an alternative to another group. Calls to the alternative group can only be answered when there are no calls to your own group. Finland and Sweden, press * 0 #.
Group Features Group Hunting An internal Group Hunting number is a common directory number for a group of extensions. Calls to the group will be indicated at a free extension in the group. When you leave the group temporarily, you make your phone unavailable for incoming calls. *21* z #í #21# í 62 To leave the group temporarily Dial and enter your own extension number. Note: U.K., dial * 2 * No. Press. To re-enter the group Dial. Note: U.K., dial #2# Press.
Other Useful Features Other Useful Features Account Code (optional) u *61* z# z This function is used to charge a call to an account number or to prevent unauthorised calls from your phone. The Account Code can have 1 to 15 digits. Lift the handset. Dial. Note: Finland and Norway, dial *71* Dial the Account Code and press. Dial tone. Dial the digit or digits to get an external line and the external number.
Other Useful Features General Deactivation The following features can be simultaneously cancelled: #001# í • Callback (all Callbacks are cancelled) • Internal and External Follow-me • Manual Message Waiting/Absence Information Order Dial. Press. Alarm Extension An extension can be programmed by your system administrator as an Alarm Extension. A call to an Alarm Extension obtains automatic Intrusion if the extension is busy. Up to seven calling parties may be connected at the same time.
Other Useful Features Night Service When the exchange is in Night Service mode, all your incoming calls to the operator are transferred to a selected extension or group of extensions. The exchange is equipped with three different Night Service modes: Common Night Service All incoming calls to the operator are transferred to one specific extension. Answer the call in the normal way. Individual Night Service Selected external calls to the operator are transferred to one specific extension.
Other Useful Features DISA = Direct Inward System Access (optional) If you are assigned to use this function and you are working externally, you can call your office and get access to an external line in order to make business calls. The business call will be charged your office extension number or an account number. You will just be charged for the call to the office.
Settings Settings Programming of Function keys One prerequisite for own programming of a Function key is that your system administrator has removed at least one of the functions assigned to the Function keys by default. By removing these preprogrammed functions, the keys become available for programming. All Function keys, except for the Triple Access Line keys, can be used for programming. * # Frequently used functions ( X X ) and phone numbers can be programmed on the Function keys for easy access.
Settings z Enter phone number or a function code. Notes: A function code can for instance be ordering of Follow-me, i.e. Number . *21* # If you want to delete a character, press the Minus key, and then enter the character again. You can continue programming another Function key (repeat from “Press the Function key to program”). Settings  í ÕÔ If you want to erase the number assigned to a key; do not enter a new number, just press the Speaker key. Press to save.
Settings Verify a programmed number or function Ô Â Ô íí Settings Dialog 4422 IP Office It is possible to check the preprogramming of the Function keys. Press. The Function Keys menu is framed. Press. Press the Function key(s) to check. The programmed function is displayed. Press to return to the main menu.
Settings Language You can change the display menu language for your phone. Available languages are listed when the language menu is selected. The phone must be logged on when changing the language. Note: If the chosen language is not supported by your exchange, texts sent from the exchange will continue to be in English. Only texts displayed from the phone itself will be in the chosen language. Ô ì Â Â ì Settings Settings 70 Â í ÕÔ Change display menu language (default=English) Press. Press.
Settings Date presentation The date is updated automatically from the exchange. You can only change the way the date (format) is presented on the display.
Settings Time presentation The time is updated automatically from the exchange. You can only change the way the time (format) is presented on the display. The time can be shown in 24 or 12 hour clock mode. Ô ì Â Â Settings ì Â í Settings 72 ÕÔ To change the time presentation: Press. Press. Repeat until the Time & Date menu is framed. Press. The Time Format menu is framed. Press. The current time presentation is framed and marked: 24 hour 12 hour Press to change between the 12 hour and 24 hour mode.
Settings Programming of ring signal tone character Ô ì Â Settings ( Settings 0–9) Â í ÕÔ Dialog 4422 IP Office There are 10 different programmable ring signal tone characters on your phone, each corresponding to a digit between 0 and 9. Press. Press. Repeat until the Ring Character menu is framed. Press. The current tone character is displayed: Current ring character: 5 Enter new character (0-9): Press a digit to select a new character. The phone rings with the chosen character.
Settings Display contrast The display contrast can be changed. Ô ì Â Settings Change the contrast on the display Press. Press. Repeat until the Display Contrast menu is framed. Press. The display shows: Display Contrast ì Settings 74 Â í ÕÔ Press to decrease or increase the contrast. Note: The Clear key can be used to leave the menu without saving the changes. Press to store the contrast level. Press to return to the previous menu, or press to return to idle mode.
Settings Handset and loudspeaker volume ì Use the Volume keys to change the volume of the handset or loudspeaker during a call. Adjust the handset listening volume when the handset is off hook. Adjust the loudspeaker volume when dial tone is heard via the loudspeaker, or during a monitor call. Press to change the volume. The handset and loudspeaker volume level is stored.
Settings Ring signal volume ì Use the Volume keys to adjust the ring signal volume when the phone is in idle mode or ringing. Adjusted volume is stored. Press to change the volume. Note: The volume will return to the default level in case of a power failure. Mute ring signal É You can supress the ring signal for an incoming call. Press to supress the ring signal. The ring signal is switched off for the current call, and your phone is automatically set to Silent Ringing (see below).
Settings Change ring signal for a Monitoring key The Monitoring keys are programmed by your system administrator, however you can change the type of ring signal from your phone. Settings Ô Â Ô Change the type of ring signal Press. The Function Keys menu is framed. Press. Press the Monitoring key to program. The extension number of the phone that is monitored is shown together with the current type of ring signal for the key.
Settings Network settings In the Network menu you can check all the network settings, and change the password menu presentation. All other settings shall be done by your system administrator. Password menu presentation If you are not using a password to log on, you can set your phone to bypass the password menu during the log on procedure.
Accessories Accessories Headset (optional) How to install the headset, see section “Installation” on page 89. The following headset functions are available. Í í Íz í u Dialog 4422 IP Office Answer calls Press to answer. The Headset key lamp is turned on. Note: When the phone is set for Headset Preset, you can also press the flashing Line key or the flashing Monitoring key to answer the call. See section “Headset Preset” on page 80. Press to terminate the headset call.
Accessories Í d Â Í From handset to headset Press. The Headset key lamp is turned on. Replace the handset. From headset to monitoring Press. The Loudspeaker key lamp is turned on. From monitoring to headset Press. The Headset key lamp is turned on. Headset Preset By default the phone is set for calls to be connected to the loudspeaker when you answer or make calls by pressing a Line key, so called Loudspeaker Preset.
Accessories Í Â Ô í Line 1 To activate Headset Preset: Press and hold for at least 4 seconds. A short acknowledgement tone signal is heard. To cancel Headset Preset: Press and hold for at least 4 seconds. A short acknowledgement tone signal is heard. To check the current preset setting: Press. Either the Loudspeaker or Headset key lamp is turned on, indicating the current preset setting. Press. Headset volume ì During a call, use the Volume keys to change the volume of the headset.
Accessories Pull-out leaf (optional) The pull-out leaf is used for a personal phone number list and is installed under the phone. How to install the pull-out leaf, see section “Installation” on page 89. Use the DCM (Designation Card Manager) to make and print your own card for the pull-out leaf. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.ericsson.com/enterprise/library/manuals.
Web Server Web Server You can access your IP phone from a PC web browser to edit Call list, web server password, hearing level and user name on the display. Before you use the PC, you need to find the web address on your telephone display. Example: How to find the web address. The web address you need to know is presented here (framed with red circle below): Ô ì Â Settings ì Â Settings ÕÔ Dialog 4422 IP Office DHCP (Yes) pc123-45.ab.cde.fghijk.lm Press. Press.
Web Server To access your IP phone from a PC At your PC: http://pc123-45..... ******* Enter web address in the address field in your web browser. (This address is an abbreviated example). The web browser shows: Note: If you failed to enter the web server when using an earlier used web address, check the address on your phone display. If your phone has been plugged off for a few days, the address might have been changed. Enter the web server password.
Web Server Settings Log off Click to show the sub-menus. Click to log off from the web server. User name User´s name in display Edit Click to show the user name. Click. Enter the new name and your extension number. Save Click to confirm. If you want to change an already made entry: (Name) Click. Save Make the changes and click. Log off Click to exit, or click any menu to continue.
Web Server Call list CallList Click to show the Call list. (Name) Click. Select one of the options below: Delete Click to delete the name and number from the Call list, or Call click to call the number, or Back click to return to the Call list menu without any changes. To delete all names and numbers from the Call list: CallList Click Delete CallList Click. OK 86 . Click to delete the list.
Web Server Settings - Change web server password Settings ******* ******* Change Password Click. The sub-menus are shown. Click. Enter the new password. Minimum 6 characters. Move the cursor to the next field and enter the new password again. Note: Password is case sensitive! Change Log off Click to confirm. Click to exit, or click any menu to continue. Settings - Programmable keys Settings Programmable Keys Click. The sub-menus are shown. Click.
Web Server To edit a programmed key: (Number/Code) Click the underlined number or code for the key to be changed. Mark the characters to be changed (example). 467 Save Enter new characters (example). Click to save. The key table is shown with the edited number or code. To delete a programmed key: (Number/Code) Delete Click the underlined number or code for the key to be deleted. Click to delete. The key table is shown with text Not programmed for that key.
Installation Installation Install cables Handset cable to the left Handset cable to the right The handset cable has to be plugged in “HANDSET”, and the cable to the local area network has to be plugged in “LAN”. If an external power adapter is used this has to be plugged in “terminal POWER”. You can put the cable to the handset in the notch underneath the telephone.
Installation Install stands and adapt telephone Position high Press to fasten stand 90 Position low Release to remove stand Dialog 4422 IP Office
Installation Install card Use the Designation Card Manager to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.ericsson.com/enterprise/library/manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner.
Installation Install pull-out leaf (optional) 92 1 Remove the protective film from the guiding rails. 2 Attach the guiding rails to the bottom of the phone, observing the direction of the “cut” corner. 3 Insert the pull-out leaf.
Installation Wall mounting The phone can be wall mounted, useful for instance in conference rooms or public areas. 1 Use a screwdriver to remove the handset hook. 2 Turn the hook upside down and insert. 3 Use a screwdriver to remove the two plastic covers. 4 Drill appropriate wall holes according to measures. Wall screws Ø max 5mm.
Installation 5 Mount the spacer (article no. SXK 106 2049/1) on the wall. Wall screws (not supplied) Ø max 5mm. 6 Mount screws according to measure and attach the phone.
Installation Placing the phone Do not expose your phone to direct sunlight for long periods. Keep the phone away from excessive heat and moisture. Cleaning Clean your phone only with a soft, water dampened cloth. Using soap or any other cleaning materials may discolor or damage the phone.
Troubleshooting Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not cover the problem, contact your system administrator. If others have similar problems, there may be a system error. Fault / Display Probable cause The phone is locked Disturbance on the LAN. The access warning triangle occurs in the display.
Glossary Glossary Call mode The different states your phone is in; calling, ringing, forwarded, etc. Exchange Switch. Your telephone switching system, e.g. MD110 Communication System. Idle display A message shown in the display when the phone is idle. This message is programmed by your system administrator. Idle mode The state your phone is in when nothing is activated; not calling, not ringing, not forwarded etc.
Index Index A Absence Information 54 Accessories 79 Headset 79 Pull-out leaf 82 Account Code 63 Alarm Extension 64 Answer calls 27 B Bypass 37 C Call Forwarding External Follow-me 47 Internal Follow-me 45 Personal Number 48 Call forwarding 45 Call list 33, 38 Call Waiting 35 Callback 34 Change ring signal for a Monitoring key 77 Common Bell Group 61 Common Speed Dialing numbers 37 Conference 44 Copyright 5 D Date presentation 71 Declaration of conformity 5 Description 6 Display information 13 Lamp indicat
Index I Incoming calls 27 Answer a second call 29 On another extension 28 On Line 1 27 On Line 2 or Monitoring key 27 Individual External Line 32 Inquiry 42 Installation 89 Internal Follow-me 45 Internal messages 56 Intrusion 36 L Lamp indications 10 Language 70 Last External Number Redial 32 Log off 26 Log on 23 M Mailbox 60 Make calls 30 Manual Message Waiting (MMW) 56 Menu structure (Settings) 18 Message Waiting 57 Messages 56 Manual Message Waiting (MMW) 56 Message Waiting 57 Voice Mail 58 Monitoring 4
Index T Time presentation 72 To access your IP phone from a PC 84 Tones and signals 11 Transfer 43 Troubleshooting 96 U Update software 22 100 V Verify a programmed number or function 69 Voice Mail 58 Volume 75 W Warranty 5 Web server 83 Welcome 4 When you receive a busy tone 34 Dialog 4422 IP Office
Ericsson Enterprise AB All rights reserved. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Also visit us on http://www.ericsson.com/enterprise © Ericsson Enterprise AB 2004 EN/LZT 103 71 R2B Subject to alteration without prior notice. Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership.