User guide

Voice Mail Services

15 Voice Mail Services

Depending on its configuration, your facility may have an integrated voice mail

system, which may or may not be associated with an automated attendant

service.

If this is the case, you then have normal access to a personal mailbox.

You may then program your extension to forward your calls to this mailbox

when you do not answer, if you are busy, or if you are temporarily absent.

According to the operating mode attributed to your mailbox, your parties will

simply be informed of your absence, and then you will have the option of either

leaving a voice message for you, or having their call redirected to an assistant

or any other extension y ou may have defined.

Whenever a new voice message is left in your mailbox, you will be automatically

notified by an icon displayed on your extension. You m ay also program the

system to notify an external number as well.

Calling the integrated voice mail service then permits you to consult each new

voice message that was left, and then you may either delete it or archive it, as

you deem necessary. You may consult your mailbox from your extension, from

any other extension in the facility, or from an external network.

You also have mailbox management options, such as recording a personalized

greeting, programming an external notification upon reception of voice mail, or

programming an assistant's number, as the case may dictate.

If you are part of (a) hunt group(s) (see Section 19 on page 103), you will also

receive voice mail that may be left for the hunt group in general when no one

answers, if the group is congested or when it is closed. These messages may

also be consulted directly from y our individual mailbox.

Besides your individual mailbox, you may also be assigned to a common

mailbox for distribution purposes, which may also be shared between different

extensions in your facility.

This allows calling parties, or even you, to leave a voice message in this

common mailbox that will then be distributed to all of the members who share

this mailbox.

Note: This is also true, of course, of all the other extensions in your facility.

Everyone then, has the liberty of leaving voice mail in any available

individual or common mailbox.

1424-EN/LZT 103 090 Uen A1 2008-10-24