User guide

LIP-8002E/2AE User Guide
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4. Handling
4.1 Call Transfer: Sending a call to a different destination
You can send an active call to another station or other
resource of the system, using Call Transfer. You can
screen the transfer with the receiving party (Screened
Call Transfer) or complete the transfer without
screening (Unscreened Call Transfer).
Transferred calls, internal or external, are placed in
Transfer Hold. These calls will receive Music on Hold
(MOH) and will recall if not answered in a timely manner.
If an Unscreened Transfer call encounters an error or
DND, it may immediately recall at your Station.
DSS/BLF buttons may be used to transfer calls.
To Transfer an active call:
• While on an active call, press TRANS/PGM,
• Call the transfer party,
• Unscreened Call Transfer - Hang-up,
OR
• Screened Call Transfer - When call is answered or Splash
tone is heard, announce the call and then hang-up.
4.2 Call Hold: Placing a call in a waiting state
You may place an active Internal or External call in one
of several holding states. In System Hold, other non-
restricted stations may pick-up the call. In Exclusive
Hold, only the holding station may pick-up the call.
The system is assigned a preferred hold type (System
or Exclusive). You may override this Hold Preference
by pressing the
HOLD/SAVE button twice.
There are also user operations such as pressing a
DSS/BLF button that will place a call in Automatic Hold.
Calls will remain in the held state for a period and then
recall the user. This Hold Recall is provided with a
different ring signal. If not answered in a timely manner,
the Attendant will receive Attendant Hold Recall.
To Place a call on Hold:
• Press HOLD,
4. Call
Handling