Operation Manual

104 Troubleshooting
Troubleshooting
This chapter lists some problems that you might encounter while using your
phone. Some problems require that you call your service provider, but most of
the problems you encounter are easy to correct yourself.
Insert Card
There is no SIM card in the phone or you may have inserted it incorrectly.
InsertaSIMcard.See“TheSIMCard”onpage5.
Insert Correct Card
The phone is set to only work with certain SIM cards. Insert the correct SIM card.
Emergency Only
You are within range of a network but you are not allowed to use it.
However, in an emergency, some operators allow you to call the emergency
number 911. See “Making Emergency Calls” on page 15.
No Network
There is no network within range or the received signal is too weak. You have
to move to get a signal that is strong enough.
Wrong PIN, Wrong PIN2
You have entered your PIN or PIN2 incorrectly.
• Enter the correct PIN or PIN2, and press
YES.
See“TheSIMCardLock”onpage58.
Match Error
When you want to change a security code (for example your PIN) you have to
confirm the new code by entering it again. The two codes that you have
entered do not match. See “The SIM Card Lock” on page 58.
PIN/PIN2 Blocked
You have entered your PIN or PIN2 incorrectly three times in a row.
To unblock, see “The SIM Card Lock” on page 58.
PUK blocked- Contact operator
You entered your personal unblocking key code (PUK) incorrectly 10 times in
a row. Contact your network provider or service operator.
Error Messages
Insert card
Insert correct card
Emergency only
No network
Wrong PIN
Match error
PIN blocked
PUK blocked-
Contact
operator