User guide

Part Type of express warranty

Firebox and Heat Exchanger 10 years parts and labour warranty*

All other parts 1 year parts and labour warranty followed im-

mediately by 1 year parts only warranty*

* Where a Escea product is covered by a parts and labour warranty, the warranty covers both the

repair of the defective part or the provision of a spare part to replace the defective part and the

installation of that part.

** Where a Escea product is covered by a parts only warranty, the warranty covers only the repair of

the defective part or the provision of a spare part to replace the defective part and does not include

the removal of the defective part or the installation of the repaired or replaced part.

This express warranty is personal to the rst person who acquires the Escea product from the

relevant retailer and claims under this warranty cannot be made by anyone other than this person.

The benets conferred by this express warranty are in addition to the Consumer Guarantees referred

to in section 4 and any other statutory rights you may have under the Australian Consumer Law and/

or other applicable laws.

3 Warranty exclusions

This express warranty does not apply where:

(a) the Escea product has been installed, used or operated otherwise than in accordance with the

product manual or other similar documentation provided to you with the Escea product;

(b) the Escea product requires repairs due to damage resulting from accident, misuse, incorrect

installation, cleaning or maintenance, unauthorised modication, tampering or unauthorised repairs

by any persons, use of defective or incompatible accessories or exposure to abnormally corrosive

conditions;

replacement;

(d) you are unable to provide us with reasonable proof of purchase for the Escea product;

(e) the breakdown occurs after the expiry of the express warranty period set out in section 2; or

(f) the Escea product was not purchased in any of the regions outlined in section 1 as a brand new

product.

Escea is not responsible for any staining or smoke damage caused by ue products discharged

through the ue cowl.

4 Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any other

reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced

if the goods fail to be of acceptable quality and the failure does not amount to a major failure.