User guide
5 How to make a claim
You may make a claim under this warranty by contacting us by:
For New Zealand, contact the dealer you purchased the re from to le a claim.
For Australia with the exception of Western Australia, visiting
www.glendimplex.com.au, contacting our customer care line (1300 556 816) or visiting a Glen
Dimplex service centre.
For Western Australia, visiting www.airgroup.com.au, contacting us on 8 9350 2200.
To make a valid claim under this warranty, you must:
(a) lodge the claim with us as soon as possible and no later than 14 days after you rst become aware of
the breakdown;
(b) provide us with the Escea product serial number;
(c) provide us with reasonable proof of purchase for the Escea product; and
(d) if required by us, provide us (or any person nominated by us) with access to the premises at which
the Escea product is located at times nominated by us (so that we can inspect the Escea product).
6 Warranty claims
If you make a valid claim under a parts and labour warranty and none of the exclusions set out in
section 3 apply, we will, at our election, either:
(a) repair the relevant part of the Escea product; or
(b) replace the relevant part of the Escea product with a product of identical specication (or where the
product is superseded or no longer in stock, with a product of as close a specication as possible).
We will also arrange for the relevant repaired or replacement part to be installed at no charge to you.
If you make a valid claim under a parts only warranty and none of the exclusions set out in section 3
apply, we will, at our election, repair or replace the relevant part. You acknowledge that installation
is not covered under a parts only warranty, however, we may, for a fee, install the repaired or
replacement part for you. We will, on request, provide you with a quote for the installation of the
repaired or replacement part.
Goods presented for repair may be replaced by refurbished goods of the same type rather than
being repaired. Refurbished parts may be used to repair the goods.
Escea products are designed and supplied for normal domestic use. We will not be liable to you
under this warranty for business loss or damage of any kind whatsoever.
7 Costs of warranty claim in Australia (excluding Western Australia)
Where you make a claim under this warranty, an authorised repairer may need to attend your
premises to inspect the Escea product. We may charge you a service call fee if a repairer will be
required to travel more than 30 kilometers from the nearest Glen Dimplex service centre to your
location. You may obtain details on the location of our service centres and our service call fees by
visiting our website (www.glendimplex.com.au) or calling our customer care line (1300 556 816).