User Guide
SAFETY PRECAUTIONS We take your safety, and the safety of those around you, very seriously. It is important for you to be aware of the following precautions: • DANGER - DO NOT ATTEMPT TO RECOVER A STOLEN VEHICLE YOURSELF OR ARRANGE FOR A THIRD PARTY TO RECOVER THE VEHICLE OTHER THAN YOUR LOCAL POLICE SERVICE. YOU RISK ENDANGERING YOURSELF OR OTHERS AROUND YOU, AND / OR DAMAGE TO PROPERTY.
Contents Introduction Your Entourage CIS system 4 4 About Vehicle power Wireless coverage GPS coverage Security mode features 5 5 5 5 5 MyPass key fob Using MyPass Preventing false security alarms Pairing your MyPass key fob 6 6 6 6 Blackline GPS Monitoring & Recovery Service How it works 7 7 Your Network Account Create a Network Account Logging in Devices page Tracking page Sharing page Schedule page Preferences page Account page Help page 8 8 8 9 12 15 16 18 23 25 Support 26 Notices 27 3
Introduction Welcome to the user guide for the ESCORT® Entourage™ CIS powered by Blackline GPS™. Your Entourage CIS is ready to use once: • Your Entourage CIS is installed • You have created your Network Account • You have received your Entourage CIS activation confirmation email This guide provides information that you will find helpful to comfortably use Entourage CIS and your Network Account.
About This section provides some helpful information about your Entourage CIS product and related requirements. Vehicle power Designed for installed vehicle-use, Entourage CIS is powered by your vehicle’s battery. Entourage CIS must be installed to a continuous source of 12 VDC or 24 VDC power from your vehicle.
MyPass key fob Your Entourage CIS product comes with one MyPass wireless key fob that automates Entourage CIS security arming and disarming using short-range radio technology. Once you pair your MyPass key fob with your Entourage CIS, MyPass automatically identifies you to your Entourage CIS product when nearby (approximately 10’ to 30’). When Entourage CIS senses vibration and you are within proximity of your vehicle with your paired MyPass, Entourage CIS will automatically disarm.
Blackline GPS Monitoring & Recovery Service If you subscribed to the Blackline GPS Monitoring & Recovery Service during Entourage CIS activation, your vehicle will be protected by our professional monitoring services. Similar to a home alarm system, if your Entourage CIS leaves its automatically-created GPS security perimeter while armed, a live alarm operator will contact you to verify if your vehicle has been stolen or if it is a false alarm.
Your Network Account Create a Network Account Your Network Account is a common home for products powered by Blackline GPS and is compatible with Entourage CIS. Your Network Account provides a day-to-day window into your Entourage CIS use and settings configuration.
Devices page The Devices page is the home page of your Network Account. It lists any devices that you have activated on your account (My Devices) and any devices shared to your account from others.
Devices shared to you include a link that allows you to delete the device from your My friends list. To delete a friend device from your My friend list: 1. Click the Remove this device link within the associated device banner 2.
Radio icon Similar to a mobile phone, your Entourage CIS device reports the number of bars of wireless signal reception: • This icon indicates five bars of signal reception out of five, or 100% signal. This signal level represents very strong level of signal reception. • This icon indicates four bars of signal reception out of five, or 80% signal. This signal level represents strong wireless signal coverage. • This icon indicates three bars of signal reception out of five, or 60% signal.
Tracking page The Tracking page is your main interface for interacting with your devices or the devices shared to your account. To access the Tracking page within your Network Account: 1. Click on the Tracking link in the main navigation bar OR click the Track this device link in the device banner, on the Devices page, that you would like to locate 2.
Locating Entourage CIS once To locate your Entourage CIS now: 1. From the Tracking page, click the Locate button once 2. The location request will show within the Command feedback window beneath the map while the Blackline GPS Network communicates the location request to your Entourage CIS device 3. Your Entourage CIS device pinpoints a location and sends it to the Blackline GPS Network 4. Your Entourage CIS location is mapped on the interactive map 5.
Arming and Disarming your Entourage CIS The supplied MyPass key fob automates the arming and disarming of your Entourage CIS device.
Exporting data to Google Earth You may export one or more locations to Google Earth for enhanced visualization. To export data for viewing within Google Earth: 1. If not yet installed, download and Install the Google Earth application on your computer 2. Within the Event History, check the check-box of any location that you wish to view 3.
Friends I’ve shared to This page provides a lists of the friends with whom you have shared your Entourage CIS device, or another Network Account-compatible device. To access the Friends I’ve shared to page: 1. Click the Friends I’ve Shared to button 2. The Friends I’ve Share to page will open To review or adjust friend permissions to whom you have shared your Entourage CIS: 1. Select the device that you have shared to a friend from the device drop-down box at the upper left of the page 2.
Schedule page The Schedule page allows you create, edit, or delete a schedule. A schedule automatically requests locations from your Entourage CIS at a regular interval. You are only able to create schedules for devices activated on your account. You are not able to create schedules for friend devices. To access the Schedule page within your Network Account: 1. Click on the Schedule button in the main navigation bar 2. The Schedule page will open To create a schedule: 1.
Preferences page The Preferences page allows you to change the settings that are related to your Entourage CIS product. If you have more than one product activated on your account, you may configure each device’s preferences differently. To access the Preferences page within your Network Account: 1. Click on the Preferences link in the main navigation bar OR click the Change Preferences link in the device banner, on the Devices page, that you would like to view or modify 2.
There are a number of notifications: • Network log-on notification – This notification tells you when your vehicle reconnects to the wireless network and is online. This notification occurs when your vehicle has been out of wireless communication signal coverage for an extended period of time, and has logged back into the Blackline GPS Network. • Network log-off notification – This notification tells you when your vehicle has disconnected from the wireless network and is offline.
Note: If your Entourage CIS triggers a GPS perimeter alert, the Security perimeter breach alert auto-tracking feature is automatically activated. The Blackline GPS Network will locate your vehicle every three minutes for two hours while within wireless communication and GPS signal coverage. These locations can be accessed from your device tracking page at any time. Note: When the GPS security perimeter has been breached, no further alerts will be sent until the alarm has been reset.
Remote control settings Remote control is a feature that allows you to use text messaging from your mobile phone to remotely send commands to your Entourage CIS device. This feature enables you to interact with your Entourage CIS within your Network Account when you are not in front of your computer. To access the Remote control settings page: 1. Click the Remote control settings button 2.
MyPass key fobs In order to pair a MyPass key fob with an Entourage CIS, the Entourage CIS must be active with a service plan and must also be online. To access the MyPass key fobs page: 1. Click the MyPass key fobs button 2. The MyPass key fobs page will open To pair a MyPass key fob with your Entourage CIS: 1. Click the MyPass key fobs button 2. Select the Entourage CIS device from the device drop-down box that you would like to pair with a MyPass key fob 3.
Account page The Account page provides access to a variety of information that relates to your Network Account. To access the Account page within your Network Account: 1. Click on the Account link in the main navigation bar 2. The Account page will open General settings The General settings page allows you to: • Change your Network Account password • Change the email address that you use to access your Network Account • Change your Network Account language To change your password: 1.
Contact details The Contact details page allows you to edit your Network Account contact information. To access the Contact details page: 1. Click the Contact details button 2. The Contact details page will open To update your contact details: 1. Click any text box and make the appropriate changes 2. Click the Save button Activate a device This page allows you to activate a new Entourage CIS, or other Network Account-compatible product. To access the Activate a device page: 1.
Transaction details The Transactions page provides a chronological list of all service billing transactions for all devices on your account. To access the Transaction details page: 1. Click the Transaction details button 2. The Transaction details page will open To review a particular transaction receipt: 1. Click View, corresponding to the item that you wish to view. To print a particular transaction receipt: 1. Click View, corresponding to the item that you wish to view 2.
Support If you have any questions about your use of Entourage CIS, please contact the Blackline Customer Care group. There are a number of ways to receive the support that you require. Customer Care from your Network Account If you are logged into your Network Account: 1. Click the Help link in the navigation bar 2. Complete and submit the Support Contact form provided Please be descriptive to ensure that we are able to give you the best care possible.
Notices Information in this document is subject to change without notice. This document is provided “as is” and Blackline GPS Inc. (“Blackline GPS or Blackline”) and its affiliated companies and partners assume no responsibility for any typographical, technical or other inaccuracies in this document. Blackline GPS reserves the right to periodically change information that is contained in this document.
Without limiting the foregoing, Blackline does NOT represent or warrant that: a) The Software and Services will be free of viruses or other harmful components; b) The Software and Services will be secure, error-free or uninterrupted; c) The Services will be available at any specific time or in any geographic location; d) Messages or content will be received or transmitted through the Software and Services; and e) The positioning-derived data obtained when using the Service will be accurate, precis
Applicable Law The laws of the province of Alberta, Canada, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Blackline.