Dole Fresh Fruit Driver Reference Manual December 2013
Dole – Drivers Reference Manual INTRODUCTION AND PURPOSE OVERVIEW This manual is provided to assist truckers in connection with the interchange of Dole equipment and the transport of Dole products for Dole or its customers and cargo to and from Dole’s domestic import terminals to and from destinations throughout the continental United States and portions of Canada. Most procedures outlined in this manual are common to all Dole terminals however some variances do exist.
Dole – Drivers Reference Manual Please take the time to become familiar with the information contained in this manual; distribute it to any of your agents, servants, employees or drivers who may enter a Dole terminal or handle Dole equipment; and keep it handy for reference when a situation occurs that requires knowledge of Dole’s policies and procedures.
Dole – Drivers Reference Manual (EIR) which they are required to sign upon delivery or receipt of Dole equipment. This topic is further detailed in section 1 of this manual. Accident and Emergency Repair Procedures In case of breakdowns, accident and other emergencies, contact the Dole terminal from which your load and container equipment was dispatched. For complete information concerning breakdown and emergency repairs, refer to section 5 of this manual.
Dole – Drivers Reference Manual 1.
Dole – Drivers Reference Manual 1.4 Outbound Equipment Interchange Report (EIR) The Container Interchange Agreement requires a joint inspection of the equipment by the driver and the T.I.R. clerk prior to the driver accepting custody of the equipment. Any damages or discrepancies detected during the joint inspection of the equipment will be noted on the EIR.
Dole – Drivers Reference Manual Check fuel level. Insure fuel supply is clean and fuel additive is used to prevent fuel Gelling or blended fuel is used during extreme cold weather. Do not allow your unit to run out of fuel. Monitor the container temperature a minimum of every four hours. In the event of an equipment failure, take action to ensure repairs are made as soon as possible following procedures outlined in section 5.
Dole – Drivers Reference Manual If it becomes necessary to unhook from a loaded container, insure the landing gear is resting on solid footing to prevent the container from sinking and possibly overturning. 1.6.4 Safety around Machinery Apply common sense safety practices when performing operator maintenance checks.
Dole – Drivers Reference Manual 2.2 Dole Fresh Fruit Product Distribution Map This map shows all five Dole terminal locations and major interstate highways traveled by carriers in the delivery of Dole products.
Dole – Drivers Reference Manual 2.3 Wilmington, Delaware Terminal Procedures 2.3.
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Dole – Drivers Reference Manual 2.3.3 Wilmington, Delaware Terminal Information Mailing Address: Dole Fresh Fruit, PO Box 725, New Castle, DE 19720 Physical Terminal Address: Dole Fresh Fruit, 70 Gist Rd, Port of Wilmington, Wilmington, DE 19801 Terminal Telephone Numbers: Main Number…………… (302) 652-6060 Maintenance………………. (302) 652-6354 Dole Personnel: Sean Clancy ……………… Gerard (Pooch) Igo………. Brad Patterson……………. Jean Shiffer………………. Juan Soto………………….
Dole – Drivers Reference Manual 2. All drivers entering the Port of Wilmington MUST have either a TWIC card or a Port of Wilmington designated TWIC escort. The escort services are not provided by Dole or the Port of Wilmington, but can be contracted through the Port’s designated security company 2.3.6 Safety The Wilmington Container Terminal is a non-smoking facility. Smoking is allowed in designated areas only.
Dole – Drivers Reference Manual 1. Carrier must have an order number for fruit pick-up or a booking number for cargo pick-up. 2. Double check the order number, container number and customer information. 3. The deadline to enter the yard to pick up container is 4:30 p.m. 2.3.10 Yard Operations 1. Drivers unable to locate their assigned container must notify the gate manager. 2.
Dole – Drivers Reference Manual 2.4.
Dole – Drivers Reference Manual 2.4.2 Exhibit – Yard Layout 2.4.3 Directions Dole’s Port Everglades Terminal can be reached by taking Route 595 eastbound to the last exit at Port Everglades which is Eller Drive.
Dole – Drivers Reference Manual Eller Drive and SE 19th Avenue. The Dole facility is located on the northeast corner of Eller Drive and SE 19th Avenue. 2.4.4 Terminal Information Mailing Address: Dole Fresh Fruit Co., PO Box 350651, Port Everglades, FL 33335 Physical Address: Dole Fresh Fruit Co.
Dole – Drivers Reference Manual 4. Carrier must notify the Terminal Superintendent of any problems with Equipment Interchange Reports (EIR) that they cannot resolve with gate personnel. 5. Deadline for picking up cargo and dropping off empties on normal working days is 4:30 PM. 6. Carriers picking up empties must have prior authorization from the cargo department or Dole management. 2.4.
Dole – Drivers Reference Manual outbound Equipment Interchange Report (refer to section 1, paragraph 1.3) prior to signing the same. NOTE: Carriers picking up non-Dole cargo will follow the same procedures but will not be required to open the container rear doors at the gate area.
Dole – Drivers Reference Manual 2.5 Gulfport, Mississippi Terminal Procedures 2.5.1 Directions The Port of Gulfport and Dole’s terminal facility in south Mississippi can be reached by taking Interstate I-10 east from New Orleans or west from Mobile to Mississippi Highway 49 at Gulfport. Take Highway 49 (25th Avenue) south through downtown Gulfport and turn right on Highway 90 then left just across the RR tracks and enter Port of Gulfport’s North Gate.
Dole – Drivers Reference Manual Physical Address: Dole Fresh Fruit Company, Mississippi State Port, East Pier, Gulfport, MS 39501 Gate Hours of Operation: Week Days: 8:00 AM to 12:00 Noon 1:00 PM to 4:00 PM Terminal Personnel and Phone Numbers: Tommy Thompson………….. Terminal Manager (228) 864-8282 John Pisciottano……………Stevedoring & Warehouse Mgr.(228) 867-2932 Raylene Scarborough…….Supt.
Dole – Drivers Reference Manual 10. Carriers picking up empties must have prior authorization from the cargo department or Dole management. 2.5.5 Outbound Containers 1. Carriers must have a bill of lading number for fruit or cargo pick-up. 2. Carriers must check their gate pass card for the correct B/L and container number. 3. Carriers must exit the terminal through the main gate only. 2.5.
Dole – Drivers Reference Manual and equipment discrepancies are noted on the outbound EIR (refer to section 1, paragraph 1.3) prior to signing same. 2.6 Freeport, Texas Terminal Procedures 2.6.1 Exhibit – Reference Map 2.6.2 Exhibit – Yard Layout 2.6.3 Directions The Port of Freeport, Texas can be reached by traveling south on SH 288 from Houston. At Route 2004 go west to SH 36. At SH 36, turn left and follow it until it dead ends at Pine Street. At Pine Street, turn left.
Dole – Drivers Reference Manual 2.6.4 Terminal Information Mailing Address: Dole Fresh Fruit Company, PO Box 2676, Freeport, TX 77542 Physical Terminal Address: Dole Fresh Fruit Company, 700 Pete Schaff Blvd., Freeport, TX 77541 Gate Hours of Operation: Monday, through Friday: 8:00 AM to 12:00 PM 1:00 PM to 5:00 PM Telephone: (979) 233-6030 Terminal Personnel: Sarah Marsh………………….Terminal Manager Karen Thompson…………… Operations Manager Maintenance and Repair Personnel: Bill Metzroth……………….
Dole – Drivers Reference Manual The clerk will give you the number of the container assigned to you for pick up and will show you its location. 2.6.6 Inbound Containers You must notify the gate clerk if your container is loaded or empty. If you are dropping off a cargo load, you must have a “Booking Number”. All drivers delivering inbound cargo to the terminal must give all cargo documents to the dispatch office including: B/L number, dock receipts, weigh tickets, etc.
Dole – Drivers Reference Manual 5. When hooking up to the chassis, the driver should ensure the tractor fifth wheel and chassis upper coupler are at the correct height to properly engage the chassis king pin. After connecting to the chassis, the driver must attach air lines and lighting pig tail, visually check to ensure king pin is properly secured to the fifth wheel, and ensure that the lights are working and that the brakes release properly before pulling out of the parking slot.
Dole – Drivers Reference Manual 2.7 San Diego, California Terminal Procedures 2.7.
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Dole – Drivers Reference Manual 2.7.2 Exhibit – Yard Layout 2.7.3 Directions The Port of San Diego 10th Avenue Marine Terminal can be reached from: I-5 South by taking the 28th Street exit merge right onto 28th. Turn right onto Harbor Drive, go to Cesar Chavez Parkway and turn left, continue to the 10th Avenue Marine Terminal guard gate. I-5 North by taking the 28th Street exit ramp. Take a left at stop light and a second left onto 28th Street.
Dole – Drivers Reference Manual Dole Personnel: Barry Jung ………………… Michael Johnson ………….. Lenny Gale ……………….. Miguel Maldonado ……….. Mike Mendenhall ………… Dan Colotario ……………. Tom Olsen ……………….. Debby White ……………… John Othart ………………... (619-615-1718) General Manager West Coast M&R Manager Operations Manager M&R Supervisor M&R Supervisor Operations Supervisor Operations Supervisor Operations Supervisor West Coast Director of Transportation 2.7.
Dole – Drivers Reference Manual The chief clerk will give further instructions about proceeding under the canopy. Once the driver is told to “proceed when lane is clear”, the driver should pull forward for the EIR inspection and MIR report. A Dole representative will conduct a thorough equipment inspection. The driver should exit the cab for safety reasons and join the Dole representative during this equipment inspection.
Dole – Drivers Reference Manual 7. The Equipment Interchange Report will be processed at this time. Drivers are required to conduct a joint equipment inspection with the Dole representative and ensure all equipment damage and discrepancies are noted on the EIR. 8. Drivers will receive two copies of the EIR. Upon exiting the port facility, the driver will be required to present one copy of the EIR to the Port Security Gate. 9.
Dole – Drivers Reference Manual SECTION 3 DIESEL GENERATOR SETS 3.1 Dole Fleet Overview Diesel generator sets used in the Dole fleet are provided by several different manufacturers including Carrier Transicold, Taylor Power Company and Thermo King. These undermounted diesel-driven generators are similar in operation and design and provide a constant electrical power supply for the container’s refrigeration unit.
Dole – Drivers Reference Manual WARNING UNDER NO CIRCUMSTANCES SHOULD ETHER OR ANY OTHER UNAUTHORIZED STARTING AIDS BE USED WHILE STARTING THE DIESEL GENERATOR SET ENGINE. a) Prior to starting the unit, ensure the REFRIGERATION UNIT circuit breaker and the START/STOP switch are in the OFF position. The off position for the START/STOP switch is marked “O” on most reefer units. b) Ensure the generator set circuit breaker, located on the generator set control panel is in the OFF position.
Dole – Drivers Reference Manual c) Check D/C amp meter (charging amperage will vary however gauge should indicate a positive charge). d) Check engine oil pressure (40-60 lbs). e) Check fuel lines, lube oil lines and filters for leaks. f) Check radiator and hoses for leaks. 3.5 Diesel Set Variations As earlier stated, the various manufacturers of diesel generator sets used in the Dole fleet are similar in design. Instrumentation and controls differ somewhat between units.
Dole – Drivers Reference Manual 3.5.2 Illustration of the Taylor Generator I15RCD Control Panel a) The Taylor generator set control panel includes four gauges: engine oil, water temperature, hour meter and D/C amp meter. b) The glow plug switch is a pushbutton type switch located to the right of the start/stop control switch. c) The glow plug indicator is located in the right upper corner of the control panel and will produce a red glow when the glow plug switch is held in for more than 30 seconds.
Dole – Drivers Reference Manual e) If the engine fails to start, snap the on/off switch to the OFF position, press the reset switch and repeat steps (b) through (d). 3.5.4 Illustration of the Thermo King SGCM 2000 NOTE: Before starting the generator set, make sure the refrigeration unit power cord is connected to the generator set electric power receptacle. a) Turn unit On/Off switch to On. b) The delay screen counts down from 11 to 01 while the controller performs some self checks.
Dole – Drivers Reference Manual NOTE: NEVER USE STARTING FLUID. PLEASE REFER TO STARTING INSTRUCTIONS TO THE RIGHT OF CONTROL PANEL ON GENSET. 3.6 Daily Maintenance and Operational Checks Under-mounted diesel generator sets used in the Dole fleet are well maintained and reliable units which have an excellent record for providing dependable service to our carriers. As with all machinery, however, good over-the-road performance relies heavily on good operator maintenance.
Dole – Drivers Reference Manual 2. Check oil pressure switch for loose connection. c) Unit shut-down due to lack of fuel: 1. Check fuel level in tank. 2. Check for clogged fuel filter or defective fuel pump. NOTE: The Carrier Model GU-15 units are equipped with two in-line electric fuel pumps. d) Unit will not start: 1. Battery insufficiently charged – charge battery. 2. Battery terminal post or battery defective – clean terminals or replace battery. 3. Fuel solenoid linkage stuck – free up and lubricate.
Dole – Drivers Reference Manual Dole fleet and outlines proper and safe operating instructions for their use. Becoming familiar with these operating procedures will save you time and money on the road. Modern day refrigerated containers utilize an all electric, one piece, self contained reefer unit which provides for both cooling and heating. These units maintain desired temperature control through the use of a microprocessor type controller.
Dole – Drivers Reference Manual Check set point to ensure temperature setting is correct for the product you are transporting. Banana transport generally requires a constant supply air of 57 degrees during summer months and 58 degrees during colder periods of the year. Check return and supply air at the controller. Check for any loose wire connections and/or refrigerant leaks. Report any equipment problems to the M&R department.
Dole – Drivers Reference Manual 4.4.1 Micro-Link-2, 3 Controller Operation – Carrier Transicold Illustration 4.4.1 Micro-Link-2 controller used in the Carrier model 69NT40-511 and 69NT40551 The Carrier Micro-Link-2, Micro-Link-2i and Micro-Link 3 controllers are similar in operation It is a custom designed unit which provides control of supply and return air, electric heat control and defrost to ensure continuous conditioned air delivery to the load.
Dole – Drivers Reference Manual Supply – Yellow LED: Energized when the supply temperature and set point are displayed. Return – Yellow LED: Energized when return temperature and set point are displayed. Procedures for commonly performed control functions using the key pad module are as follows: Changing Set Point: Press the ARROW UP or ARROW Down key to obtain desired set point. Press ENTER key within five seconds. Set point will be displayed in the left window of the display module.
Dole – Drivers Reference Manual “END” is displayed to indicate the end of the alarm list if any alarms are active. “CLEAR” is displayed if all alarms are inactive. To clear the alarm list: If all above conditions have been satisfied, e.g. no alarms are active other than AL51, the alarm queue may be cleared. 4.4.2 Thermo King Magnum MP3000 The unit control box has a two position toggle switch on bottom left hand side to turn power ON or OFF to the unit. o ON POSITION.
Dole – Drivers Reference Manual 4.4.3 Thermo King Magnum Plus MP4000 The display has an ON and OFF key. This key is the triangle below the Thermo King round key. UNIT START-UP. Connect unit to 460 Volt shore power or genset. Turn circuit breaker on at post to apply power to unit. Display will show Johnson Controls Test memory passed Start Application Display will go blank with just status bar Display Thermo King Logo Please Wait. Loading…….
Dole – Drivers Reference Manual 4.4.3 Starcool SCI-40 and SCU-40 START-UP PROCEDURE. The start-up procedure ensures that the system is started safely after the following events: Unit has been out of use Main Failures Defrosting PTI test Service Mode Alarm mode The start-up procedures has 5 modes : 1. Initialize: Self check controller. 2. Stabilize: The evaporator fan operates at high speed to ensure that the temperature sensors are at current temperature. 3. Crank Case Heating: If Temp.
Dole – Drivers Reference Manual SECTION 5 ACCIDENT AND EMERGENCY REPAIR PROCEDURES 5.1 Accidents In the event of an accident involving Dole equipment, regardless of how severe, Dole Fresh Fruit Company must be notified immediately. This notification is to include the M&R Department of the terminal from which the unit was dispatched as well as the Regional Traffic Manager.
Dole – Drivers Reference Manual North East – Wilmington, Delaware (302) 652-6354 South East – Port Everglades, Florida (954) 522-3573 South Central – Gulfport, Mississippi (228) 867-6409 (228) 867-2964 South West – Freeport, Texas (979) 233-6030 West – San Diego, California (619) 615-1720 5.2.
Dole – Drivers Reference Manual 5.4 Service Centers Carrier and Thermo King provide a network of service centers located along the major routes over which you will be traveling to assist with necessary repairs. The service centers can be located on the internet at: Carrier: Thermoking: http://www.container.carrier.com http://www.na.thermoking.com Or call: Carrier: Thermoking: 1-315-432-7688 1-800-499-8620 SECTION 6 DOLE TIRE POLICIES AND PROCEDURES 6.
Dole – Drivers Reference Manual could not be returned safely. An M&R representative will inspect the tire or other evidence prior to reimbursement to the carrier. If it is determined that the tire failure was due to having been run flat or damaged through abuse or negligence, the carrier will be responsible for the tire replacement cost. 6.3 Terminal Procedures for Tire Purchases Procedures to be followed by our carriers for the purchase of replacement tires are outlined below for each Dole terminal: 6.3.
Dole – Drivers Reference Manual 6.3.2 Port Everglades, Florida Dole Fresh Fruit Company has selected Yokohama as its preferred manufacturer for its chassis tires with Tire Centers Incorporated (TCI) being its preferred vendor. Carriers are welcome to work with TCI and Yokohama in establishing national accounts.
Dole – Drivers Reference Manual Drivers name Container chassis and genset numbers Location of failure: (city and state) Service center performing tire service Repairs performed: (tire replacement information) Cost of tire services The driver will then be provided with a Road Call Reference Number for the carrier’s records. Upon returning to the Gulfport terminal, the driver must contact an M&R supervisor for inspection of the returned tire for failure analysis.
Dole – Drivers Reference Manual The driver will then be provided with a Road Call Reference Number for the carrier’s records. Upon returning to the Freeport terminal, the driver must contact an M&R supervisor for inspection of the returned tire for failure analysis. The following documents and information must accompany all Carrier invoices directed to Dole Fresh Fruit Company for tire service payment. - Road call reference number issued for tire services. A copy of the vendors invoice for tire services.
Dole – Drivers Reference Manual 7.1.1 Documents and Forms Forms and agreement included in Appendix are: A. Container Interchange Agreement and Exhibits A, B & C B.
Dole – Drivers Reference Manual Appendix A DOLE FOOD COMPANY, INC. CONTAINER INTERCHANGE AGREEMENT This Agreement (herein, as it may be amended or supplemented from time to time, called the “Agreement”), made this _____ day of ___________________, ______________, by and between Dole Food Company, Inc.
Dole – Drivers Reference Manual the Unit from or to DOLE (including the tractor driver) shall, under all circumstances, be deemed Carrier’s authorized representative to execute the EIR on Carrier’s behalf. Except as provided in the foregoing Section 1(b), in the absence of a contrary description contained in the EIR, a Unit shall be deemed to be received by Carrier in good order and in full compliance with all applicable U.S.
Dole – Drivers Reference Manual manner to such Unit or to DOLE product carried therein, and Carrier shall conform in all respects to the requirements of the Sanitary Food Transportation Act of 2005, regulations promulgated thereunder and any applicable State food safety laws.
Dole – Drivers Reference Manual replaced tires to DOLE for inspection prior to reimbursement for the replacement cost. To the extent tire loss is due to being run flat or other abuse, negligence or wrongful conduct of Carrier, Carrier shall bear the cost of replacement. 6. Possession, Service, Upkeep, Repair, and Replacement. (a) Possession.
Dole – Drivers Reference Manual when repairs are made in commercial shops or outside repair facilities, the actual amount invoiced for such material and labor must be used. When Carrier makes the repairs, labor shall be charged on the basis of actual time consumed in making the repairs, but shall not exceed the labor rates then prevailing in the area.
Dole – Drivers Reference Manual (h) Other Damages Claims. Nothing in this Section 6 shall in any way limit or affect Carrier’s obligations, arising under Section 7(b) or otherwise, as to any claims of third parties, or claims of DOLE other than those for damage to the specific Unit, arising out of the possession, use, operation, maintenance or return of the Units. 7. Fees and Expenses; Indemnity and Insurance.
Dole – Drivers Reference Manual advance notice of cancellation is required. In addition to the specified insurance, Carrier agrees to provide any higher amounts of insurance that may be required by law or regulation. In the event the Carrier has insurance with higher limits than the minimum amounts set forth below, the Dole Companies, as additional assureds on the policies, shall have the benefit of the full amount of the policy limits.
Dole – Drivers Reference Manual (d) In the event of an occurrence of loss, damage, or injury, Carrier will immediately notify DOLE as well as Carrier’s insurers. Carrier will prosecute and file all claims arising under its insurance policies described above within thirty (30) days of such occurrence. (e) No party or any of its agents is the agent, servant, or employee or joint venturer of the other party. 8. No Load/Unload Requirements.
Dole – Drivers Reference Manual Upon any termination hereof, all outstanding obligations of Carrier to DOLE shall become immediately due and payable, notwithstanding anything set forth herein. Carrier’s obligations to DOLE hereunder as to Units heretofore delivered to Carrier shall not be affected in any way by any expiration or termination hereof. 12. Arbitration.
Dole – Drivers Reference Manual 19. Interest. Except as set forth in Section 2 and in Section 6(g), all amounts not paid when due hereunder shall bear interest until payment at eighteen percent (18%) per year or the maximum rate, if any, permitted by applicable law, whichever is lower.
Dole – Drivers Reference Manual GUIDANCE ON COMMODITIES PROHIBITED FROM TRANSPORT IN DOLE FOOD COMPANY CONTAINERS EXHIBIT A The purpose of this guidance document is to describe materials that are prohibited from being transported in shipping containers that are used to carry Dole food product. The Dole Food Company guarantees the safety and high quality of its produce.
Dole – Drivers Reference Manual Corrosive fertilizers can be identified by a label indicating a corrosion warning. All other non-corrosive fertilizers may be shipped in refrigerated containers. Other highly reactive chemicals such as sodium, phosphorus, potassium nitrate, etc. Lead acid batteries (except as permitted under “automobiles” below) or other such products that could potentially leave metal or chemical residues damaging to the container or to Dole food product.
Dole – Drivers Reference Manual release of hazardous dust or residues or other materials that may be difficult to remove in the course of the normal container cleaning process. Special care must also be taken with the pallets. Before loading Dole food product, pallets should be clean and odorfree. Pallets that are not clean or that have a noticeable odor should be discarded, as they could potentially damage the container or the product being shipped.
Dole – Drivers Reference Manual EXHIBIT B TO DOLE FOOD COMPANY, INC. CONTAINER INTERCHANGE AGREEMENT GUIDELINES FOR CLEANING OF INTERIOR SURFACES OF DOLE REFRIGERATED CONTAINERS The purpose of the following guidelines (the “Guidelines”) is to describe a cleaning protocol for the interior surfaces of refrigerated shipping containers that are used to transport Dole food products. The primary objective is to ensure the safety and cleanliness of these products when they reach the customer.
Dole – Drivers Reference Manual efficacy, statement of compliance with USDA requirements, limits of use, and application directions. Cleaning/sanitizing compounds generally can be any combination of soaps, detergents, wetting agents, emulsifiers, solubilizers, and antimicrobial agents. Cleaning/sanitizing compounds should not contain any fragrances, strong acids or alkaline solutions, heavy metals, or other substances that may be toxic or impart a residual odor.
Dole – Drivers Reference Manual GUIDELINES FOR TRANSFER OF ORGANIC PRODUCE FROM CONTAINER TO CONTAINER NORTH AMERICAN DIVISION IMPORTANT The following questions should be answered in the negative before any transfer of organic produce from one container to another by Carrier.
Dole – Drivers Reference Manual Accident Report form Page 70
Dole – Drivers Reference Manual EQUIPMENT ACCIDENT/STOLEN REPORT No. Revised Feb 2010 Fre sh Fruit Co mpany To: Monica Sánchez - DFFI, San Jose, Costa Rica cc: Karina Rodríguez - DFFI, San Jose, Costa Rica Date:______________________ Robert McKenry - Wilmington, DE, USA ( US and Europe accidents only) Local USA M&R Manager & Supervisors Instructions: Complete items 1-14 as soon as possible & fax or email to above personnel. When this form is complete (items 1-17) resend to above personnel.