User guide

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4.4.10.1 Message format
Here you can set up the format of event messages that are displayed on remote computers.
Threat alert and notification messages have a predefined default format. We advise against changing this format.
However, in some circumstances (for example, if you have an automated email processing system), you may need to
change the message format.
Keywords (strings separated by % signs) are replaced in the message by the actual information as specified. The
following keywords are available:
%TimeStamp% – Date and time of the event.
%Scanner% – Module concerned.
%ComputerName% – Name of the computer where the alert occurred.
%ProgramName% – Program that generated the alert.
%InfectedObject% – Name of infected file, message, etc.
%VirusName% – Identification of the infection.
%ErrorDescription% – Description of a non-virus event.
The keywords %InfectedObject% and %VirusName% are used only in threat warning messages, and %
ErrorDescription% is only used in event messages.
Use local alphabetic characters – Converts an email message to the ANSI character encoding based upon Windows
Regional settings (e.g. windows-1250). If you leave this option unchecked, a message will be converted and encoded in
ACSII 7-bit (e.g. "á" will be changed to "a" and an unknown symbol to "?").
Use local character encoding – The email message source will be encoded to Quoted-printable (QP) format which
uses ASCII characters and can correctly transmit special national characters by email in 8-bit format (áéíóú).
4.4.11 Submission of files for analysis
The file submission dialog enables you to send a file to ESET for analysis and can be found in Tools > Submit file for
analysis. If you find a suspiciously behaving file on your computer, you can submit it to ESET's Virus Lab for analysis. If
the file turns out to be a malicious application, its detection will be added to one of the upcoming updates.
Alternatively, you can submit the file by email. If you prefer this option, pack the file(s) using WinRAR/ZIP, protect the
archive with the password "infected" and send it to [e-mail]. Please remember to use a descriptive subject
and enclose as much information about the file as possible (e.g., the website you downloaded it from).
NOTE: Before submitting a file to ESET, make sure it meets one or more of the following criteria:
the file is not detected at all,
the file is incorrectly detected as a threat.
You will not receive a response unless further information is required for analysis.
Select the description from the Reason for submitting the file drop-down menu that best fits your message:
Suspicious file,
False positive (file that is detected as an infection but are not infected),
and Other.
File – The path to the file you intend to submit.
Contact email – This contact email is sent along with suspicious files to ESET and may be used to contact you if further
information is required for analysis. Entering a contact email is optional. You will not get a response from ESET unless
more information is required, since each day our servers receive tens of thousands of files, making it impossible to reply
to all submissions.