Installation manual

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The rule is now active. If there is a problem with the protection status on a client from the HQ group, the rule will be run.
The administrator will receive an email notification with an attachment containing the name of the problematic client.
Click Close to exit the Notification Manager.
5.5 Detailed information from clients
ERA allows you to extract information about running processes, startup programs, etc. from client workstations. This
information can be retrieved using the integrated ESET SysInspector tool, which is integrated directly with ERAS. Along
with other useful functions, ESET SysInspector thoroughly examines the operating system and creates system logs. To
open it, click Tools > ESET SysInspector from the ERAC main menu.
If there are problems with a specific client, you can request an ESET SysInspector log from that client. To do this, right-click
the client in the Clients pane and select Request data – Request SysInspector Information. Logs can only be obtained
from generation 4.x products and later; earlier versions do not support this feature. A window with the following options
will appear:
Create snapshot (remember resulting log also on the client) – Saves a copy of the log to the client computer.
Include comparison to the last snapshot before specified time – Displays a comparative log, comparative logs are
created by merging the current log with a previous log if available. ERA will choose the first log that is older than the
specified date.
Click OK to obtain the selected logs and save them to the server. To open and view the logs, proceed as follows.
ESET SysInspector options for individual client workstations can be found in the Client Properties – SysInspector tab. The
window is divided into three sections; the top section shows text information about the most recent logs from the given
client. Click Refresh to load the most current information.
The middle section of the Request Options window is almost identical to the window which appears in the above
described process of requesting logs from client workstations. The Request button is used to get an ESET SysInspector
log from the client.
The bottom section is comprised of these buttons: