Installation manual

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Replicate quarantine log
If these options are selected, all information displayed on the Clients, Threat Log, Firewall Log, Event Log, Scan Log,
Mobile Log, Quarantine Log and Tasks tab is replicated in individual columns and lines. Information not stored directly
in the database, but in individual files (i.e., .txt or.xml format), may not be replicated. Enable these options to also
replicate entries in those files.
Automatically replicate threat log details, Automatically replicate scan log details, Automatically replicate
client details, Automatically replicate mobile log details, Automatically replicate quarantine files
These options enable automatic replication of the complementary information stored in individual files. They can also be
downloaded on demand by clicking the Request button).
NOTE: Some logs are automatically replicated, while detailed logs and client configuration logs are only replicated on
demand. This is because some logs contain large amounts of data that may not be relevant. For example, a scan log with
the Log all files option enabled will consume a significant amount of disk space. Such information is usually not necessary
and can be requested manually. Child servers do not automatically submit information about deleted clients. Therefore
upper severs may continue to store information about deleted clients from lower servers. If you want to delete a client
from the Client tab on upper servers, select the Enable deletion of replicated clients option on the underlying server
located in Server Options > Advanced > Edit Advanced Settings > Setup > Replication.
To set the log maintenance level in ERAS, click Tools > Server Options > Advanced > Edit Advanced Settings… > Setup
> Server Maintenance.
If you want to only replicate clients with a status change, select the Tools > Server Options > Replication > Mark all
clients for replication by “Replicate Up Now” option.
8.5 Logging
While running, ERAS creates a log (Log filename) about its activity which is configurable (Log verbosity). If the Log to
text file option is selected, new log files will be created (Rotate when greater than X MB) and deleted on a daily basis (
Delete rotated logs older than X days).
The Log to OS application log option allows information to be copied to the system event viewer log (Windows Control
Panel > Administrative Tools > Event viewer).
The Database Debug Log option should be disabled under normal circumstances.
By default, the text file output is saved to the following location:
%ALLUSERSPROFILE%\Application data\Eset\Eset Remote Administrator\Server\logs\era.log
We recommend leaving the Log verbosity set to Level 2 – Above + Session Errors. Change the log level only if you are
experiencing problems, or if you are advised to do so by ESET Customer Care.
Click Tools > Server Options > Advanced > Edit Advanced Settings… > Setup > Logging > Rotated debug log
compression to configure compression level for individual rotated logs.
8.6 License management
In order for ERA to function properly, a license key must be uploaded. After purchase, license keys are delivered along
with your username and password to your email. The License manager serves to manage licenses.
In ERA 3.x and later, support for multiple license keys has been added. This feature makes management of license keys
more convenient.
The main License Manager window is accessible from Tools > License manager.
To add a new license key:
1)
Navigate to Tools > License manager or press CTRL + L on your keyboard.
2)
Click Browse and find the desired license key file (license keys have the extension .lic).
3)
Click Open to confirm.
4)
Verify that the license key information is correct and select Upload to Server.
5)
Click OK to confirm.
The Upload to Server button is only active if you have selected a license key (using the Browse button). Information
about the currently viewed license key is shown in this part of the window. This allows for a final check before the key is