User guide

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change the status of individual modules, click Setup and select the desired module.
The red icon signals critical problems – maximum protection of your computer is not ensured. Possible reasons are:
Real-time file system protection is disabled
Personal firewall is disabled
Outdated virus signature database
Product not activated
Product license is expired
The orange icon indicates that Web access or Email client protection is disabled, there is a problem updating the
program (outdated virus signature database, cannot update) or the license is nearing its expiration date.
Product not activated – This problem is signaled by a red icon and security notification next to the Computer item
(see screenshot above). You can activate ESET Smart Security from the program menu by clicking Activate your
product.... The program menu is located in the upper right-hand corner of the main program window.
Antivirus and antispyware protection disabled – This problem is signaled by a red icon and a security notification
next to the Computer item (see screenshot above). You can re-enable antivirus and antispyware protection by clicking
on Start all antivirus and antispyware protection modules.
Web access protection disabled – This problem is signaled by a yellow icon with an "i" and the Security notification
status. You can re-enable Web access protection by clicking on the security notification and selecting Enable Web
access protection.
ESET Personal firewall disabled – This problem is signaled by a red icon and a security notification next to the
Network item (see screenshot above). You can re-enable network protection by clicking on Enable filtering mode.
Your license will expire soon – This is indicated by the protection status icon displaying an exclamation point next to
the system clock. After your license expires, the program will not be able to update and the Protection status icon will
turn red.
License expired – This is indicated by the Protection status icon turning red. The program is not able to update after the
license expires. We recommend following the instructions in the alert window to renew your license.
If you are unable to solve a problem using the suggested solutions, click Help and support to access the help files or
search the ESET Knowledgebase. If you still need assistance, you can submit a support request. ESET Customer Care