User guide

14
What to do if the program doesn't work properly?
If the modules enabled are working properly, the Protection status icon will be green. A red exclamation point or
orange notification indicates that maximum protection is not ensured. Additional information about the protection
status of each module, as well as suggested solutions for restoring full protection, will be displayed under Home. To
change the status of individual modules, click Setup and select the desired module.
The red icon and red Maximum protection is not ensured status signals critical problems.
There are several reasons this status may be displayed, for example:
Product not activated – You can activate ESET Smart Security from Home by clicking either Activate full
version or Buy now under protection status.
Virus signature database is out of date – This error will appear after several unsuccessful attempts to
update the virus signature database. We recommend that you check the update settings. The most
common reason for this error is incorrectly entered authentication data or incorrectly configured
connection settings.
Antivirus and antispyware protection disabled – You can re-enable antivirus and antispyware protection
by clicking on Start all antivirus and antispyware protection modules.
ESET Personal firewall disabled – This problem is signaled also by a security notification next to the
Network item on your desktop. You can re-enable network protection by clicking on Enable firewall.
License expired – This is indicated by the Protection status icon turning red. The program is not able to
update after the license expires. We recommend following the instructions in the alert window to renew
your license.
The orange icon indicates that protection of your computer is limited. For example, there is a problem
updating the program or your license is nearing its expiration date.
There are several possible reasons this status may be displayed, for example:
Anti-Theft optimization warning – This device is not optimized for ESET Anti-Theft. For example, a