User guide

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Important: Under normal circumstances, when updates are downloaded properly the message Update is not
necessary – the virus signature database is up to date will appear in the Update window. If this is not the case, the
program is out of date and more vulnerable to infection. Please update the virus signature database as soon as
possible. Otherwise, one of the following messages will be displayed:
The previous notification is related to the following two Virus signature database update ended with an error
messages about unsuccessful updates:
1. Invalid Username and/or Password – The Username and Password have been incorrectly entered in update setup.
We recommend that you check your authentication data. The Advanced setup window (click Setup from the main
menu and then click Enter advanced setup..., or press F5 on your keyboard) contains additional update options.
Click Update > Settings in the Advanced setup tree to enter a new Username and Password.
2. Server not found – A possible cause of the error is incorrect Internet connection settings. We recommend that
you check your Internet connectivity (by opening any website in your web browser). If the website does not
open, it is likely that an Internet connection is not established or there are connectivity problems with your
computer. Please check with your Internet Service Provider (ISP) if you do not have an active Internet connection.