User`s guide

ESI Communications Servers Administrator’s Manual Function 3: Extension programming
D.5
Function 322: Advanced extension feature authorization
This function allows authorization of some other ESI features, particularly those involving licensing.
Below is an example of a completed Function 322 programming worksheet.
1.
Ext.
2.
Name
3.
VIP
4.
Type
5.
Auto-record
6.
Record threshold
7.
VIP ACD Supervisor dept(s).
XXX Default N
100 Jane Y Attendant N
101 Roger Y Pro Y 30
102 Sally Y VIP
103 John Y Agent Y
104 Dave Y Supervisor Y 290, 291
110* Bill N
Here are the programming steps.
1. Ext. — Enter the extension number to program.
2. Name — Enter the name of the extension.
Note: For more information on the VIP family of software applications mentioned in steps 3–6, refer to the
VIP Setup and User’s Guide (ESI # 0450-0513) and the VIP ACD Supervisor Setup and User’s
Guide (ESI # 0450-0986).
3. VIP — Scroll to enable (YES) or disable (NO) the extension to use VIP or a VIP Professional-
compatible application.
1
Notes: Before you enable VIP Softphone in Function 322, your Installer must first have completed
Function 31 programming for the PC phone.
If you select NO in this step, the remaining steps are non-applicable and won’t appear.
4. Type — Scroll to select which type of VIP application the extension can use.
Choices: VIP (regular VIP), PRO (VIP Professional), ATTEND (VIP PC Attendant Console), SPVR
(VIP ACD Supervisor), AGNT (VIP ACD Agent), and SOFT (VIP Softphone).
Notes: If you select VIP Softphone and the extension hasn’t previously been programmed in Function 31
as a Local or Remote PC Phone, an error message will play.
If you select VIP in this step, the remaining steps are non-applicable and won’t appear.
5. Auto-record — Scroll to enable (YES) or disable (NO) the extension for auto-record. This feature requires
appropriate licensing
2
and is available only for users of VIP Professional-compatible applications.
1
Note: If you select NO in this step, the next step is non-applicable and won’t appear.
6. Record threshold — Enter the number of auto-recordings that an authorized extension can make
before all recording functionality is disabled. For information on auto-recording, consult the VIP Setup
and User’s Guide (ESI # 0450-0513).
Range: 5–50 (ESI-1000 or ESI-600), 5–40 (ESI-200), or 5–30 (ESI-100 or ESI-50).
Default: 40 (ESI-1000 or ESI-600), 30 (ESI-200), or 20 (ESI-100 or ESI-50).
7. VIP ACD Supervisor departments (this step appears only if you selected SPVR in step 3) —
Enter the ACD department numbers for which this extension is a supervisor.
Maximum: 4.
* An example of an analog phone.
1
VIP Professional, VIP PC Attendant Console, VIP ACD Supervisor, VIP ACD Agent, or VIP Softphone.
2
For limits on VIP licensing, see “System capacities,” page B.1.