User`s guide

ESI Communications Servers Administrator’s Manual Administrator progrmming: An introduction
A.2
• Conference calling — Includes up to 64 dynamic conference ports; a single conference may contain up to
16 members.
1
Conference bridges are dynamic, so possible conference sizes include: 21 three-member; 16
four-member; 10 six-party; and various combinations in-between. Analog phones on the system also may
originate conferences.
• Esi-Dex
™
speed-dialing — Calls any number using four separate lists (personal, station, system and —
when Esi-Link is in use — cabinet location); uses Caller ID information or direct keypad entries.
• Dedicated overhead paging interface — Allows for external paging through overhead speakers or multi-
zone paging units (amplification required) and separate, vendor-supplied zone page adapters.
• Intelligent Call Forwarding
™
— Lets users of compatible PRI-equipped ESI systems view the original Caller ID
data of a call forwarded to an off-premises phone.
• 911 alert — Provides immediate line access if any station
2
dials 9 1 1 to report an emergency; sends a
message via the serial port indicating the start date, time, station number and end-time of the 911; also
sounds an audible warning at the operator station and displays, for example:
911 CALL FROM
X102 JOHN JAMES
Important: Remember to advise your customers not to make 911 calls using a remote IP phone.
3
Because such a
phone isn't connected directly to the local telephone network, it’s necessary instead to use a regular
phone connected locally, not the remote IP phone, to make 911 or other emergency calls. (For more
information, see the documentation included with the remote IP phone.)
• Shared-office tenanting — Tenant service allows multiple business entities to share a telephone system
while maintaining separation of various facilities and features. For more details, consult your ESI Reseller.
• Support for these options:
– Esi-Link — Allows a multi-site enterprise to network any combination of dozens of compatible ESI phone
systems across an IP-based network.
Note: The ESI-50 can be in an Esi-Link network with only other ESI Communications Servers running
certain system software. If necessary, consult your ESI Reseller for assistance.
– VIP
™
— Provides a value-added interface to an ESI Communications Server. Delivers call control and
unified messaging to Microsoft
®
Outlook
®
2000/2002/2003/2007.
– ESI Presence Management — Provides integrated building entry control, access control, status
indication, personal call routing, and (optionally) time and attendance management.
– ESI Cellular Management — Part of ESI Bluetooth Voice Integration, ESI Cellular Management provides
unique hardware and features to bridge the gap between cellular handsets and ESI’s line of Feature Phones.
Voice mail features
• Built-in voice mail ports — These are in addition to the call-processing ports; thus, you may build the
system to its maximum for call-handling without having to balance voice mail needs versus call-handling needs.
For specific voice storage capacities on a system-by-system basis, see “System capacities” (page B.1).
• Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of voice messages.
• Message-on-hold (MOH) recordings — Among these are three prerecorded tracks; also supports live entry.
If your Installer has enabled tenant service, each tenant has its own MOH source.
• Off-premises message delivery — Automatically delivers voice messages to designated phone number,
such as a cell phone, when one is out of the office.
• Urgent messages — Can deliver higher-priority messages first.
• Several different mailbox types, including group, broadcast, informational, cascade notification and Q & A.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox’s 10 most recently
deleted messages.
• Quick Groups
™
— Makes it easy to leave voice mail messages for several users.
• Quick Move
™
— Records a conversation into another user’s mailbox.
• Virtual Mailbox Key
™
allows easy monitoring of a second mailbox.
1
See “System capacities” (page B.1).
2
An ESI Remote IP Cordless Handset sends 911 calls via the local analog CO line attached to the Cordless Handset’s base station. The 911 alert
information isn’t available at the operator station or via serial port.
3
A remotely installed IP Feature Phone II, a Remote IP Cordless Handset, or a remote installation of VIP Softphone.