Specifications

ManualsBrandsESI ManualsConsumer electronics40 Business Phone

ESI (Estech Systems, Inc.) • 3701 E. Plano Parkway • Plano, TX 75074 • 800 374-0422 • fax: 972 422-9705 0450-1076

e-mail: info@esi-estech.com • Web: www.esi-estech.com Rev. H

Advanced digital and IP communications servers

Contents

Introduction.......................................................................................................................................................................... 2

Advantage summary ........................................................................................................................................................... 3

Hardware description.......................................................................................................................................................... 5

Flexible numbering.............................................................................................................................................................. 8

Optional ESI Presence Management................................................................................................................................. 9

Optional ESI Media Management..................................................................................................................................... 10

Optional ESI Mobile Messaging....................................................................................................................................... 10

Optional ESI Bluetooth Voice Integration........................................................................................................................11

Optional ESI Personal Programmer .................................................................................................................................11

Optional VIP 7 PC applications ........................................................................................................................................ 12

IP telecommunications capabilities................................................................................................................................. 14

Migration capability........................................................................................................................................................... 18

System programming........................................................................................................................................................ 19

Specifications and requirements..................................................................................................................................... 20

Glossary.............................................................................................................................................................................. 24

Available information

• Color brochures:

Family brochure — ESI # 0450-1052.

Mini-brochure — ESI # 0450-1139.

System spec sheets — ESI #s 0450-1055 (ESI-1000); 0450-1056

(ESI-600); 0450-1054 (ESI-200); 0450-1053 (ESI-100); 0450-1148

(ESI-50); and 0450-1149 (ESI-50L).

All available for purchase from ESI.

All downloadable from www.esi-estech.com.

• Video: “ESI Hallmark Features.”

On ESI’s “Information and Product CD-ROM” (ESI # 0470-0077),

available for free from ESI.

Available for viewing at www.esi-estech.com.

• User's Guide: ESI # 0450-1047.

Downloadable from www.esi-estech.com.

Summary of content (24 pages)

PAGE 1
Advanced digital and IP communications servers Contents Introduction .......................................................................................................................................................................... 2 Advantage summary ........................................................................................................................................................... 3 Hardware description .........................................................................
PAGE 2
ESI Communications Servers Product Overview Introduction ESI Communications Servers represent an innovative approach to digital and IP communications. The science behind the switch is sophisticated in its simplicity: Design a platform with the flexibility to support digital functionality with the ability to be configured as a purely IP-based communications system. It’s ideal for any business that wants the familiarity of digital telephony, the benefits of full IP-to-the-desktop, or anything in-between.
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ESI Communications Servers Product Overview Advantage summary Note: Maximum capacities shown. Capacities System System ports Trunk ports DLCs (for T1/PRI) IVCs SIP Trunking Cards Applications Services Cards (ASCs) 3 Station ports IP stations Digital stations Analog stations 4 Esi-Link cards (up to 24 Esi-Link chs.
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ESI Communications Servers Product Overview Standard features • Account codes 1 • Automatic call distribution (ACD) • Built-in Network Services Processor (NSP) • Caller ID key • Distinctive ring for trunks • Enhanced Caller ID • Esi-Dex integrated directories • Fax tone detection • Flexible numbering plans • Recording of calls 1 • Shared-office tenanting (maximum of eight tenants) • Station redial and callback • Twinning Optional applications • ESI Presence Management • ESI Media Management • ESI Mobil
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ESI Communications Servers Product Overview Hardware description System configurations ESI-1000, ESI-600, ESI-200 The largest-capacity ESI Communications Servers — the ESI-1000, ESI-600, and ESI-200 — are compact, rack-mounted systems.
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ESI Communications Servers Product Overview Main board The Main Board houses a built-in Network Services Processor (NSP) for all applications requiring direct connection of the ESI Communications Server to the customer’s local area network. These applications include 1 SMDR, system programming via TCP/IP, and ESI options such as the VIP 7 family of software applications . 2 The M3 (Mirrored Memory Module) provides a full, real-time back-up of system programming data and voice messages.
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ESI Communications Servers Product Overview • Each user mailbox is equipped with a Message Recycle Bin that remembers, and can restore, the 10 most recently deleted messages. • One or more stations may have a programmable Virtual Mailbox Key on their stations to allow easy monitoring of a second mailbox.
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ESI Communications Servers Product Overview Esi-Dex™ — Locating and calling hundreds of frequently dialed phone numbers is easy when using ESI’s Esi-Dex speed-dialing feature. Up to four separate lists (“Dexes”) are available: • Station Dex — All extensions within the system. • Personal Dex — All speed-dial entries programmed by each individual user. • System Dex — All speed-dial entries stored system-wide.
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ESI Communications Servers Product Overview Number reassignment The number reassignment function will let the Installer assign new — or reassign existing — numbers for individual extensions, speed-dial numbers, departments, and mailboxes. Station move Station move is used by the Installer or System Administrator to move, or exchange, extension numbers and other 1 station information between extensions of the same station type.
PAGE 10
ESI Communications Servers Product Overview Optional ESI Media Management ESI Media Management is a hardware/software combination which provides audio and video monitoring directly through an ESI Communications Server. These advanced capabilities help customers reduce many of the inherent risks in their organization. Additionally, ESI Media Management serves as an “all-in-one” solution by eliminating the need to install and manage multiple systems from various vendors.
PAGE 11
ESI Communications Servers Product Overview Optional ESI Bluetooth Voice Integration Optional ESI Bluetooth Voice Integration products allow businesses to simplify and enhance communications, using Bluetooth-enabled cell phones and headsets with ESI Communications Servers. Available products include ESI Cellular Management and the ESI Bluetooth Headset Integration.
PAGE 12
ESI Communications Servers Product Overview Optional VIP 7 PC applications ESI’s VIP 7 (VIP stands for Visually Integrated Phone) works with the advanced capabilities of your ESI communications system to enhance day-to-day communication — including the ability to control calls and organize voice mail and contacts. VIP 7 captures and catalogs details about every call for better management. In addition, VIP 7 makes it easy to ® program the phone with just a few mouse clicks.
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ESI Communications Servers Product Overview VIP 7 ACD Agent gives each ACD agent: 2 • A view of agent status — DND, off-hook, and off-premises. • Log-on, log-off, and wrap control for up to two departments, directly from the PC. 1 The VIP 7 Softphone user benefits from: • Combined operation of VIP 7 features and an IP phone resident within the PC. • Local or remote operation. Unlike many messaging offerings, VIP 7 does not require installation of a Microsoft Exchange® server.
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ESI Communications Servers Product Overview IP telecommunications capabilities Note: Information concerning IP-related capabilities isn’t applicable for the ESI-50L. To support IP telecommunications, the ESI-50L must be upgraded to an ESI-50. 1 The ESI Communications Server architecture provides a robust infrastructure for both LAN -based IP telephony and remote IP applications. Standards-based design ESI Communications Servers’ IP capabilities are supported by compliance with major industry standards.
PAGE 15
ESI Communications Servers Product Overview Esi-Link private IP networking capabilities The Esi-Link IVC is reserved for the support of either eight or 24 Esi-Link channels. With the Esi-Link IP 1 networking option, up to 100 individual sites may be connected together via a customer’s WAN or the Internet.
PAGE 16
ESI Communications Servers Product Overview Quality of Service (QoS) support Quality of Service is an important component in any converged or pure IP telephone system. It increases the likelihood for IP voice communications to be clear, and free of dropped calls and delayed audio. QoS is defined as providing the means for specific data streams in a network to be prioritized over other types of traffic.
PAGE 17
ESI Communications Servers Product Overview Differentiated Services (DiffServ) This standard is primarily used with remote IP phones and Esi-Link installations in a WAN environment. This protocol allows IP voice packets to be prioritized over data transmission in LAN/WAN environments whose routers provide prioritization. As with all QoS provisioning within a LAN or WAN, the network components, such as routers and switches, must be able to support, and be configured for Quality of Service.
PAGE 18
ESI Communications Servers Product Overview Power over Ethernet (PoE) Each ESI desktop IP phone complies with the IEEE 802.3af standard for powering devices over a customer’s existing local area network. This enhancement requires the customer to install the appropriate PoE network components, such as switches and routers. An ESI desktop IP phone can also be powered by using its optional 48VDC adapter.
PAGE 19
ESI Communications Servers Product Overview Each ESI Communications Server supports a wide range of port cards; however, pre-“Generation II” legacy cards (see the table below) cannot be used on this platform, because they lack the processing power and memory storage required for proper operation in a large system with a heavier traffic load: Cards NOT supported by ESI Communications Servers Port card 612 684 D12 Part no. 5000-0104 5000-0160 5000-0135 Port card LNC A12 Part no.
PAGE 20
ESI Communications Servers Product Overview Specifications and requirements Capacities Note: Refer also to “Capacities” in the “Advantage Summary” (page 3). Because they accept both digital and IP stations, and due to the more flexible configurations this capability allows, ESI Communications Servers possess station capacities far beyond those of most legacy ESI platforms. At the top 1 of the list is the ESI-1000, which supports up to 816 stations when configured appropriately.
PAGE 21
ESI Communications Servers Product Overview System components Each ESI Communications Server is comprised of one Base Cabinet, with the capability of adding one to five Expansion Cabinets, depending on model (for details, see “Hardware description,” page 5). • On the ESI-1000, ESI-600, and ESI-200 — Each cabinet has its own power supply unit to support the inserted port cards. Cabinets are connected together through front-mounted cables.
PAGE 22
ESI Communications Servers Product Overview Port cards supported ESI Communications Servers support a wide range of port cards. Any E2 port card can be used on the ESI-1000, ESI-600, and ESI-200 with the use of an additional E2 Port Card “Hot Swap” Adapter (as for the ESI-100, see “Hot-swap operations,” below the following table).
PAGE 23
ESI Communications Servers Product Overview Power consumption The following table shows the power consumption of each ESI Communications Server when fully loaded: System ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50 ESI-50L Cabinets (Base and Expansion) 6 4 2 2 2 2 Power consumption (watts) 1,080 720 360 125 72 72 ESI-1000, ESI-600, and ESI-200 For the ESI-1000, ESI-600, or ESI-200, each Base Cabinet or Expansion Cabinet is powered by its own separately fused power transformer.
PAGE 24
ESI Communications Servers Product Overview Glossary Codec — The device required to encode analog spoken voice into IP packets for transmission through a VoIP network. The encoded voice is decoded at the receiving end, converting voice into an analog component. HDD — Hard Disk Drive; the device on which the system’s operating software program, and voice mail prompts and messages are stored.