User`s guide

User’s Guide ESI phone operation
E.10
Call forwarding
Your station has been pre-programmed by the installer to “call-forward” your phone when it is busy or does not
answer (usually to your mailbox). In addition, you can temporarily call-forward all of your calls to another station
or another user’s mailbox.
Note: If the forwarded-to station is busy or does not answer a forwarded call, the call will be returned to
your mailbox.
On an ESI 60, ESI 40, or 48-Key Feature Phone:
1. Press CFWD to use the call forwarding feature.
2. To turn off call forwarding, press CFWD

.
On the 24-Key Feature Phone, an ESI Cordless Handset, or the legacy 12-Key Feature Phone:
1. Assign code 5 6 5 to a programmable feature key (see “Programmable feature keys,” page C.2). This will
make it a “call-forward all-calls” key.
2. Press the key you programmed in the previous step and dial the extension number (or VOICE MAIL and
then the mailbox number) to which the system should forward all calls.
3. To turn off call forwarding, dial 5 6 5

without selecting a destination and then hang up.
If you frequently call-forward your phone, you can program a programmable feature key as a call forwarding key to
automatically turn forwarding on and off. If you always forward to the same extension, you can program a key
with both 5 6 5 and the extension number. (For more information, see “Programmable feature keys,” pp. C.2–
C.3.) The call forwarding key will be solid green to indicate that it is active.