User`s guide

User’s Guide Introduction
A.7
12-Key Feature Phone (legacy product)
The legacy 12-Key Feature Phone, still in use on many installed ESI systems, includes the basic, most
commonly used phone features. This simplified model doesn’t support IP, ESI’s VIP family of software
applications
1
, the Expansion Consoles, speakerphone operation
2
, or Esi-Dex.
Items referenced elsewhere
Item Page Item Page
PROG/HELP soft feature key C.2 HELP key for Verbal User Guide and tutorial B.1
P/UP (pickup) key E.16 Status indicator lamp D.10
Fixed feature keys E.2 PAGE key E.16
Programmable feature keys D.1
Note: The following features aren’t available on a 12-Key Feature Phone:
• Certain special keys and features (see “Special keys,” page F.1F.1).
• Esi-Dex.
• ACD operation.
Additionally: to use voice mail, conference calling and mute/DND on a 12-Key Feature Phone, you must
program these features into programmable feature keys (see “Programmable feature keys,” page C.3, and
“Optional features,” page F.14).
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.
1
For information concerning these software applications, see the ESI Web site at www.esi-estech.com.
2
The 12-Key Feature Phone lacks a hands-free microphone, and therefore can’t serve as a true two-way speakerphone. Its speaker plays pages.