ESI-50L Communications Server Administrator’s Manual 0450-1152 Rev. A Copyright © 2008 ESI (Estech Systems, Inc.). Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation. Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Information contained herein is subject to change without notice. Certain features described herein may not be available at initial release.
Contents Administrator programming: An introduction ...............A.1 Function 6: Recording..........................................................F.1 System programming: An introduction...........................B.1 Function 61: Re-record main greeting .................................... F.1 Function 62: Record directory names..................................... F.2 Function 63: Message-on-hold (MOH) programming.............. F.3 System programming overview.........................................
ESI-50L Programming Manual Remote maintenance with Esi-Access Administrator programming: An introduction You can program an ESI-50L Communications Server locally or remotely from a 48-Key or 24-Key Feature Phone while the system is operating. You also can program using ESI System Administrator, a Windows-based software application your ESI Reseller can provide. Read the User’s Guide first. The programming of features requires a clear understanding of user interface and application.
ESI-50L Programming Manual Remote maintenance with Esi-Access four-member; two six-member; and various combinations in-between. Analog phones on the system also may originate conferences. ™ • Esi-Dex speed-dialing — Calls any number using three separate lists (personal, station, and system); uses 2 Caller ID information or direct keypad entries. • Dedicated overhead paging interface — Allows for external paging through overhead speakers or multizone paging units (amplification required).
ESI-50L Programming Manual System programming: An introduction System programming: An introduction You can program an ESI-50L either (a.) from a 24 or 48-Key Digital Feature Phone in the system (while the system ® is operating) or (b.) with the Windows -based ESI System Administrator. Both methods follow the same programming steps.
ESI-50L Programming Manual System programming: An introduction Entering alphanumeric characters You enter names for extensions, departments, branch IDs, CO lines, and guest mailboxes by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed, and the display will show this. When the desired character appears on the display, press # to confirm; the cursor will move to the next character position.
ESI-50L Programming Manual System programming: An introduction System programming overview 1 System parameters 5 Voice mail programming 13 Administrator password 14 System clock 141 Set time/date 142 Automatic time setting 143 Clock adjustment 16 System feature parameters 162 Connect tone 163 Station feature set activation 17 System speed-dial 3 Extension programming 32 Extension feature authorization 37 RFID programming 371 Access schedules 372 RFID tag programming 373 View RFID tag numbers 374 ESI Pr
ESI-50L Programming Manual System programming: An introduction Remote setting of day, night, holiday and auto modes Normally, the system’s day/night mode operation will be manually controlled at an ESI Feature Phone and/or set to follow the day/night mode tables (programmed by the Installer) automatically. In addition, the Administrator can remotely change the mode and/or re-record the holiday greeting to handle unexpected closings such as for inclement weather.
ESI-50L Programming Manual Function 2: CO lines Function 1: System parameters Function 13: Administrator password This function will display the existing password and prompt for entry of a new password. The password can be 2–8 digits long, followed by #. Only those functions listed in this Administrator’s Manual can be programmed via the Administrator password. The default Administrator password is 4 5 6. Note: Be sure to write down the new password and store it in a safe place.
ESI-50L Programming Manual Function 2: CO lines Function 142: Automatic time setting 1: Synchronize with CID This function, when enabled, synchronizes the real-time clock with Caller ID (CID) messaging: call processing compares the time of a CID message to the system real-time clock and, if the difference is more than two minutes, resets the real-time clock to match the time (hours and minutes) of the CID message.
ESI-50L Programming Manual Function 2: CO lines Function 16: System feature parameters Function 162: Connect tone This sets whether the system plays a system connect tone (two short beeps a user hears when a station answers). Default: Enabled (the beep plays). Function 163: Station feature set activation Field 1: Group listen With this feature disabled: if a station user presses SPEAKER while on a call, the Feature Phone immediately turns off the handset and switches to hands-free mode.
ESI-50L Programming Manual Function 2: CO lines F P DTMF tone Flash hook 2-second pause Use the scroll key to enter special characters; use the scroll key to backspace. Press # to confirm the inserted character and continue. Press # # to complete the entry. Once the number is saved you can use the scroll keys to move back and forth to view the number. To edit the number, you must delete it and enter the correct number.
ESI-50L Programming Manual Function 4: Auto attendant programming Function 3: Extension programming This section provides programming for extensions and department groups. Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function or unused in the particular example. Function 30: Station move This feature allows the Installer or Administrator to exchange the extension numbers of two extensions.
ESI-50L Programming Manual Function 4: Auto attendant programming 4. Both extensions will now appear in the display. Confirm the exchange by pressing #. X104 J SMITH X105 S BROWN 5. If one of the phones is in use, the display will show that extension: STATION MOVE EXT 104 BUSY (If both are in use, the display will show only the first extension.) To back up to the previous step, press and then re-try the extension exchange by pressing # again.
ESI-50L Programming Manual Function 4: Auto attendant programming 9. System speed-dial — “YES” allows the user to access and place system speed-dial calls. 10. AutoPage — Lets the user turn AutoPage (defined below) on or off at his/her station. Note: This feature is used in conjunction with the directory names recorded in Function 62. If a name isn’t recorded in Function 62, the station default name (“Extension [xxx]”) is paged.
ESI-50L Programming Manual Function 4: Auto attendant programming 13. Trunk-to-trunk transfer — When enabled, this lets the station user initiate a trunk-to-trunk transfer. The user, while connected to a CO line, can press TRANSFER, dial an off-site number and then complete the trunk-to-trunk transfer by simply hanging up. Both outside parties are then connected. A station user also can set up a conference call and then drop out of the conference, leaving the other members conferenced.
ESI-50L Programming Manual Function 4: Auto attendant programming Paired ESI Feature Phone/analog phone operation For someone wishing to have an ESI Feature Phone in his office and an existing analog cordless phone for roaming the building, program as follows: 1. Create a call-forward key on the ESI Feature Phone to forward to the analog cordless phone. 2. Assign the analog cordless phone’s call forward busy/no answer to the ESI Feature Phone’s mailbox.
ESI-50L Programming Manual Function 4: Auto attendant programming Function 37: RFID programming This function relates to ESI Presence Management only, and covers several steps needed to: • Program RFID tags. • Access scheduling. • View tag numbers. • Set ESI Presence Management parameters. Note: For more information about ESI Presence Management, consult its Installation Manual (ESI # 0450-0792).
ESI-50L Programming Manual Function 4: Auto attendant programming 4. Enter the allow time — the time when an electronic key user can begin controlling door locks — in 12-hour format. (To delete an entry, press HOLD.) Press # to confirm when done. ACC SCHED1 MON ALLOW: 900 5. Select AM or PM by pressing a scroll key. Press # to confirm. ACC SCHED1 MON ALLOW: 900 AM If you haven’t yet assigned a deny time (next step) for this schedule, the display will show something like: ACC SCHED1 MON NO DENY TIME 6.
ESI-50L Programming Manual Function 4: Auto attendant programming Function 372: RFID tag number programming As described earlier in this document, each electronic key has an embedded unique RFID tag number. This function is used to associate each RFID tag number to an extension or mailbox for Personal Call Routing and presence indication (except mailboxes). If Personal Call Routing or presence indication is not desired but access control is required, enter 0 instead of an extension or mailbox number. 1.
ESI-50L Programming Manual Function 4: Auto attendant programming Function 373: View RFID tag number This is used to display tag numbers that are associated to extensions or mailboxes. You can only view tag numbers with this function. You cannot change any tag numbers or assignments. Enter the station or mailbox number to display, and then press #. If there’s an RFID tag number assigned to that extension or mailbox, it will appear.
ESI-50L Programming Manual Function 4: Auto attendant programming Function 375: RFID Reader parameters This function is used to adjust the doorphone speaker volume of each RFID Reader. 1. Enter the extension number of the RFID Reader. EPM READER SET EXT: 2. Select the volume level by using the scroll keys. X211 FRONT DOOR VOLUME: 6 > Range: 1–8, with 8 as the highest. Default: 4. D.
ESI-50L Programming Manual Function 5: Voice mail programming Function 5: Voice mail programming To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Each mailbox must have a greeting recorded for the ESI system to consider the mailbox active.
ESI-50L Programming Manual Function 5: Voice mail programming Function 54: Group mailboxes and the broadcast mailbox Broadcast mailbox 1 The broadcast mailbox is a special group mailbox which can be used to leave messages for all of the system’s station users who have recorded a personal greeting. The broadcast mailbox’s user list cannot be edited. Guest mailboxes are not included in the broadcast group.
ESI-50L Programming Manual Function 5: Voice mail programming Function 55: Message notification On a mailbox-by-mailbox basis for user or guest mailboxes, the system can be programmed to call an off-premises number or another extension to deliver messages or dial to an external commercial paging network to activate a user's pager.
ESI-50L Programming Manual Function 5: Voice mail programming Function 552: Delivery/paging parameters The sequence of programming is as follows: 1. CO line access — Enter the CO line group (9, 8, or 71–76) that is to be accessed for delivery. Default: 9. 2. Pager dialing pause — When paging, the system will send the mailbox number to be shown in the pager’s display.
ESI-50L Programming Manual Function 5: Voice mail programming Cascade notification parameters The cascade notification mailboxes will use the same CO line group and pager dialing pause as programmed in Function 552 (see page E.4). Notification interval To program the notification interval parameter for a cascade notification mailbox: 1. Enter the mailbox number (533–542). 2. Press 2 to set parameters for the mailbox. 3. Enter the number of minutes for the interval between attempts. Range: 1–1440.
ESI-50L Programming Manual Function 6: Recording Function 6: Recording Function 61: Re-record main greeting The main greeting prompts are re-recorded here. Recording a prompt 1. Practice the prompt by recording and re-recording (start and stop by pressing 1). 2. When satisfied with its quality, press # to confirm. Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the default recording. System prompts • Busy (530) — Plays to the outside caller if an extension is busy.
ESI-50L Programming Manual Function 6: Recording Function 62: Record directory names This function is accessible only if a directory branch has been created as part of auto attendant programming. Enter the extension number and record the name. If this is a by-alpha branch, the system will automatically set the name key using the name assigned in Functions 31, 33, or 53; if necessary, enter a different name key.
ESI-50L Programming Manual Function 6: Recording Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory. • A custom MOH loaded into the system by using a cassette recorder plugged into the MOH connector. Function 631: MOH source This selects the source for the system that will be played to callers on hold.
ESI Communications Servers Programming Manual Function 7: Reports Function 7: Reports Important: You may wish to read “Feature description: SMDR” (beginning on page H.1) before using this function. Report printing The system’s built-in reports can be output to a printer or a PC via the Maintenance/SMDR port. When printing captured reports from the PC to a laser printer, use a fixed monoproportional font (such as Andale Mono, Courier New or Letter Gothic), 9 points or smaller.
ESI Communications Servers Programming Manual Function 7: Reports 4. The eight-digit start date for this report is composed of two digits for the month, two digits for the day, and four digits for the year. The start date should be today’s date or earlier. Enter the start date in MMDDYYYY format, and press #. ENTER START DATE 5. Enter the end time in 12-hour, HHMM format, and press #. ENTER END TIME 6. Use the scroll keys to select AM or PM for the end time, and press #. ENTER AM OR PM 7.
ESI-50L Programming Manual IP programming Feature description: SMDR SMDR (station message detail reporting) call records are output in real time via an ESI Communications Server’s Maintenance/SMDR serial port. Connect a standard serial printer or call accounting system to the serial port. SMDR data will be stored temporarily if a laptop is connected for programming (five minutes after you exit programming mode, the buffered SMDR will resume output to the serial port).
ESI-50L Programming Manual IP programming CSV SMDR format ® The comma-separated value (CSV) format is readable from within Microsoft Excel and other spreadsheet applications. Note: The CSV format does not support account codes (see page H.5). A CSV record is output for each completed call, and represented as follows (word-wrapped): Format: "T","MMDDYYYY","HHMMSS","HHMMSS","NNN","XXXXXXXXXX. . .XXX","CCCCCCCCCC. . .
ESI-50L Programming Manual IP programming Extended SMDR format Note: The extended SMDR format is available on only ESI Communications Servers that are running system software xx.3.0 (or higher). For system software downloads, visit www.esiresellers.com/software.
ESI-50L Programming Manual IP programming Reporting conventions and rules • Inbound and outbound call records are generated only for calls between a station and a CO line. ESI systems provide SMDR records only for calls answered by, or originated from, a system extension. Unless otherwise noted, ESI systems don’t provide SMDR records for the following types of calls: – Incoming calls . . . • 1 To the auto attendant that don’t leave the auto attendant. 1 • Directly to a mailbox.
ESI-50L Programming Manual IP programming SMDR format when using account codes The account code will be output in the SMDR record in character positions 60 through 69, inclusive (compliant with Panasonic DBS SMDR format). A new line will be generated each time someone enters an account code (indicated below by “A”).
Index Access schedules, D.6 ACD ACD department detail report, G.1–G.2 Alphanumeric characters, entering, B.2 Auto attendant block, D.2 Auto attendant programming Remote setting, B.4 Call waiting, D.2 Day/night/holiday modes, B.4 Do not disturb (DND), D.2 Entering programming mode, B.3 ESI Presence Management, B.1, B.2, D.6, G.1 ESI Presence Management RFID Reader Parameters, D.9 ESI System Programmer, B.1 Esi-Dex, C.3 System speed-dial, D.3 System speed-dial list, G.1 Extension numbering, B.
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