User`s guide

ESI-50L Programming Manual Function 6: Recording
F.3
Function 63: Message-on-hold (MOH) programming
MOH can be:
• A live feed from an external music source connected to the MOH connector located on the side of
the cabinet.
• One of three default, generic MOHs pre-recorded by the factory.
• A custom MOH loaded into the system by using a cassette recorder plugged into the MOH connector.
Function 631: MOH source
This selects the source for the system that will be played to callers on hold.
Code Source
590 Live external source*
591 Pre-recorded music
592 Pre-recorded with “please continue to hold”
593 Pre-recorded with “dial 0 or extension from hold”
594 Customer-recorded message on hold
595 Customer-recorded message on hold
596 Customer-recorded message on hold
597 Customer-recorded message on hold
598 Customer-recorded message on hold
599 Customer-recorded message on hold
600 Customer-recorded message on hold
601 Customer-recorded message on hold
602 Customer-recorded message on hold
* Dialing off-hold doesn’t work (can still dial off greetings and announcements).
Default: 592 (generic message-on-hold).
Function 632: MOH recording
1. Connect the message/music source to the MOH port on the side of the cabinet.
Note: The connector is monophonic-only — if you use a stereo source, you must either set it to output
mono, if possible, or use a stereo-to-mono conversion cable (or adapter).
2. Enter the prompt number to be recorded.
3. Press 1 to begin recording. To aid you in queuing, the source will be played through the
phone’s speaker.
Note: The recorded material should not have a “beginning” or “end” — so that playback can loop
continuously. The maximum record length is controlled by the amount of space available on the
Memory Module.
4. Press 1 when finished. The recording will play back so you can review it.
5. Press # to accept the recording.
Function 633: MOH volume
If a custom MOH is recorded, the output volume can be adjusted in this function.
Range: 1 (faint)–12 (loudest). Default: 6.
Notes: If an external audio source such as a radio is used for MOH, adjust the volume at the source.
To turn live MOH volume completely off, turn off volume at the source.
To turn recorded MOH volume completely off, select (in Function 631) one of the prompts in the range
of 594–598, but make sure it’s blank. These prompts are blank by default; if you have recorded some
audio on all of them, just select one and record a few seconds of silence.