User`s guide

ManualsBrandsESI ManualsConsumer electronicsAnalog phone operation

ACD agent operation ............................................................................................................C.1

Programming the agent log-on/off key .................................................................................................................................C.1

Wrap mode............................................................................................................................................................................C.1

LED indicator..........................................................................................................................................................................C.2

Display indications................................................................................................................................................................C.2

While logged on: no DND, monitor mode or call forward......................................................................................................C.3

Call waiting ............................................................................................................................................................................C.3

ACD administrator display.....................................................................................................................................................C.3

Guest mailboxes..................................................................................................................D.1

Personal greetings.................................................................................................................................................................D.1

Retrieving guest mailbox messages from a Digital Feature Phone.......................................................................................D.2

Programming your guest mailbox from a Digital Feature Phone ..........................................................................................D.5

1 Select personal greeting....................................................................................................................................................D.5

5 Password ...........................................................................................................................................................................D.5

Off-premises delivery ............................................................................................................................................................D.6

Urgent messages...................................................................................................................................................................D.7

9 Message Recycle Bin (un-delete).......................................................................................................................................D.7

Group/broadcast mailboxes..................................................................................................E.1

Before we proceed: A note about Quick Groups ...................................................................................................................E.1

Introduction to group mailboxes...........................................................................................................................................E.1

Introduction to the broadcast mailbox..................................................................................................................................E.1

Leaving a group message......................................................................................................................................................E.2

Deleting a group message from the group mailbox..............................................................................................................E.2

Programming a group mailbox..............................................................................................................................................E.2

Cascade paging mailboxes.................................................................................................... F.1

Programming your cascade paging mailbox..........................................................................................................................F.1

Retrieving cascade paging mailbox messages.......................................................................................................................F.1

Message Recycle Bin (un-delete) ...........................................................................................................................................F.2

Q & A mailboxes .................................................................................................................G.1

Programming Q & A mailboxes ............................................................................................................................................ G.1

Retrieving messages from a Digital Feature Phone.............................................................................................................. G.2

Live outside calls • Operator station..................................................................................... H.1

Live outside calls.................................................................................................................................................................. H.1

Operator station ................................................................................................................................................................... H.1

64-Key Expansion Console.....................................................................................................I.1

Index