User`s guide

User’s Guide Voice mail operation
D.3
Off-premises “reach me”
After a caller has been forwarded to your voice mailbox and is listening to your personal greeting, this feature allows
the caller to be forwarded to a number outside the system — i.e., a regular phone number rather than an extension.
Note: This feature is activated only if your System Administrator enables it on your station.
You must have personal greeting 2 selected and it must tell callers to press 4 for this feature.
To use this feature, follow these steps:
1. From your ESI Feature Phone, press PROGRAM 6 2 1 and enter the telephone number to which you
want calls forwarded when you’re off-premises.
1
2. Record and activate personal greeting 2. Be sure to tell the caller to press 4 during the greeting to be
connected to your alternate phone. (See the sample greeting, below.)
When you receive a call forwarded in this fashion, you’ll be prompted to “press any key” to accept the call.
If you don’t answer the call, the caller is returned to your voice mailbox on the ESI system. Off-premises “reach-
me” is available on guest mailboxes, as well. Sample personal greeting 2 for off-premises “reach me”:
“Hello. This is Rick. I’m currently out of the office. To attempt to reach me on my mobile phone, please press 4
now. Otherwise, please leave me a message after the tone and I will return your call as soon as possible.”
Message retrieval
Message(s) waiting display
If you have at least one new message, the VOICE MAIL LED will blink and
your display will show the number of new and old messages in your
mailbox. The 12-Key Digital Feature Phone displays only the date and time.
On an ESI Cordless Handset, an “envelope” icon on the display also appears when you have at least one
new message.
Note: Message status information (shown in the example above as NEW 3 OLD 1) appears on a 48-Key or
24-Key Feature Phone only when new messages exist.
Retrieving voice mail messages from your ESI Feature Phone
1. Press VOICE MAIL.
2. Enter your password if required (you may change the requirement for a password in user programming
menu 5; see "Password,” page C.5).
3. The ESI system will start playback of messages with the oldest new message and continue until all
messages are played. The display will show the origination of the message, the countdown duration of
the message, whether new or old, and the time/date of when the message was left.
Cordless
Handset or
24-Key
Feature Phone
48-Key
Feature Phone
(also shows
running playback
time in reverse)
4. At the end of each message, the ESI system prompts you for instructions (see the chart, “Keys’ functions
during voice mail message retrieval,” page D.4). Once you’ve learned these prompts, you can proceed
more rapidly by pressing one of the appropriate keys any time during a message or during a prompt.
5. To exit playback of messages, simply hang up your phone.
Note: If you hang up during playback of a message, the system saves that message and all others are
not deleted.
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This is also the same number used for message notification phone delivery (see “Off-premises message delivery,” page D.7).