Administrator’s Manual 0450-0087 Rev. B Be sure your system’s users know that extensive help is always available on the ESI Web site at www.esi-estech.com.
About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. In fact, ESI also creates telecommunications products for major companies to market under their well-known brand names. Copyright © 2001 ESI (Estech Systems, Inc.).
Table of contents General description............................................................................................................. A.1 Administrator programming................................................................................................. B.1 Function 1: System parameters ............................................................................................ C.1 Function 13: Administrator password........................................................................
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IVX 20 General description General description IVX 20 (IVX stands for Integrated Voice Exchange, while the superscripted 20 indicates the system’s maximum number of call-processing ports) is an advanced business telecommunications system for small offices. It includes not only phone service but also voice mail, an automated attendant and computer integration. The system itself is housed in a surprisingly small case that is wall-mounted in the telephone equipment room.
General description IVX 20 Voice mail features • Six built-in voice mail ports — These are in addition to the up-to-20 possible call-processing ports; thus, you may build the system to its maximum for call-handling without having to balance voice mail needs versus call-handling needs. • Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of voice messages. • Three message-on-hold recordings, including two prerecorded announcements; also supports live input.
IVX 20 Administrator programming Administrator programming Important: Before doing any programming, please read the User Guide. Programming requires a clear understanding of user interface and application. Also, to be able to assist others — particularly new employees — you will need an in-depth understanding of the system’s operation; so carefully read this manual and ask the Installer any questions you may have. Note: Point your employees to the ESI Web site at www.esi-estech.com.
Administrator programming IVX 20 User assistance Help each user become familiar with station programming and learn to rely on the Verbal User Guide. The Verbal User Guide includes all of the information printed in the User’s guide (with the exception of special features); additionally, the IVX users’ section of the ESI Web site (www.esiestech.com) includes all the information in the User’s guide, and even more. However, you can make the User’s guide available to those who may prefer printed instructions.
IVX 20 Administrator programming Entering alphanumeric characters You enter names for extensions and departments by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed, and the display will show this. When the display shows the desired character, press # to confirm; the cursor will move to the next character position.
Administrator programming IVX 20 Accessing user station programming Should a user forget his password or if an employee leaves the organization, this feature allows the Administrator to enter a user's station programming and operate within it as if he were the user. From the user’s station, input the Administrator password when the system prompts for the user password. Example: From station 105, entering 4 5 6 # instead of the user password (1 0 5 #) will enter the station’s user programming.
IVX 20 Administrator programming System programming overview 1 System parameters 13 Administrator password 14 Set time/date 17 System speed dial 3 Extension programming 32 Extension feature authorization 5 Voice mail programming 53 Guest mailboxes 55 Message notification options 6 Recording 61 Record main greeting 62 Record directory names 63 MOH programming 631 MOH source 633 MOH volume Entering Administrator programming mode Programming can be done from any Digital Feature Phone in the system.
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IVX 20 Function 1: System parameters Function 1: System parameters Function 13: Administrator password This function will display the existing password and prompt for input of a new password. The password can be 2–8 digits long, followed by #. Only those functions listed in this Administrator’s Manual can be programmed via the Administrator password. The default Administrator password is 4 5 6 . Note: Be sure to write down the new password and store it in a safe place.
Function 1: System parameters IVX 20 Function 17: System speed dial Up to 100 system speed dial names and associated numbers can be stored, in location numbers 600–699, for access by any station. A user can initiate a system speed dial by dialing the speed dial location number or by accessing the name through Esi-Dex’s System Dex feature. In Function 32, access to system speed dial can be denied to individual stations (see page D.1).
IVX 20 Function 3: Extension programming Function 3: Extension programming Important: Where any gray shading (■) appears in an example, it represents values either unavailable for programming by the function (e.g., call recording for an analog phone) or unused in the particular example. Function 32: Extension feature authorization The Administrator can allow or deny three major extension features on an extension-by-extension basis.
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IVX 20 Function 5: Voice mail programming Function 5: Voice mail programming To simplify initial installation, all programmed extensions will automatically have a mailbox with the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Function 53: Guest mailboxes Ten mailboxes (numbered 300–309) each serve as guest mailboxes.
Function 5: Voice mail programming IVX 20 The sequence of programming is as follows: 1. CO line access — Input the CO line group (9, 8, or 7) that is to be accessed for paging. 2. Dialing pause — Input the pause in seconds that is to occur after the pager numbered has been dialed and before the mailbox number is to be dialed. Range: 0–20 seconds. Default: 6 seconds. 3. Paging interval — Input the number of minutes for the interval between reminder pages. 0 for no reminder pages (i.e.
IVX 20 Function 6: Recording Function 6: Recording Function 61: Re-record main greeting The main greeting prompts are re-recorded here. Recording a prompt 1. Practice the prompt by recording and re-recording (start and stop by pressing 1). 2. When satisfied with its quality, press # to confirm. Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the default recording. • Day main greeting — Plays to callers if the auto attendant is programmed to answer in day mode.
Function 6: Recording IVX 20 Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory. Function 631: MOH source This selects the source that will be played to callers on hold.
IVX 20 Function 7: Reports Function 7: Reports Serial printer/SMDR capture Connect a standard serial printer or call accounting system to the serial port. SMDR data is output in real time to the port. SMDR data will be stored temporally if a laptop is connected for programming (five minutes after you exit programming mode, the buffered SMDR will resume output to the serial port). The output from the serial port is: 8 data bits, 1 stop bit, and no parity, 1200 baud.
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Index Administrator Duties, B.1–B.2 Password, C.1 Alphanumeric characters, entering, B.3 Caller ID, A.1 Esi-Dex, C.2 Features overview Auto attendant, A.2 Phone, A.1 Voice mail, A.2 Functions Function 1 — system parameters, C.1–C.2 Function 5 — voice mail programming, E.1–E.2 Function 6 — recording, F.1–F.2 Function 7 — reports, G.1 Mailboxes, guest, E.1 Main greeting, re-recording, F.1 MOH, F.2 Password, Administrator, C.1 Programming Accessing user station programming, B.4 Keys, B.2 System, B.
