WITH voice mail Installation Manual 0450-0406 Rev.
About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. Copyright © 2007 ESI (Estech Systems, Inc.). IVX is a registered trademark, and Esi-Dex, Integrated Answering Machine, and Verbal User’s Guide are trademarks, of ESI.
Table of contents General description..................................................................................................................................................A.1 Telephone system features.........................................................................................................................................................................A.1 Voice mail features............................................................................................................
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IVX C-Class with voice mail: Installation Manual General description General description Welcome to IVX® C-Class (IVX stands for Integrated Voice Exchange.). IVX C-Class (IVX 20c) offers the small business an all-in-one phone system including not only phone service but also voice mail and automated attendant. The system itself is housed in a surprisingly small case that is wall-mounted in the telephone equipment room. An external, wall-mounted power transformer powers the system.
General description IVX C-Class with voice mail: Installation Manual Voice mail features • Up to four built-in voice mail ports — These are in addition to the up-to-20 possible callprocessing ports; thus, you may build the system to its maximum for call-handling without having to balance voice mail needs versus call-handling needs. • Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of voice messages.
IVX C-Class with voice mail: Installation Manual Hardware overview/installation Hardware overview/installation IVX C-Class starts out as a three-line, six-station, two-analog-port system, but can expand to handle as many as six lines and 12 digital stations (and two analog ports). Base Cabinet I The wall-mounted Base Cabinet I measures 81/2″ W 11″ H 3″ D, and is designed for easy installation and easy component access.
Hardware overview/installation IVX C-Class with voice mail: Installation Manual Phone models IVX C-Class supports two phone models, each of which connects to the cabinet via standard two-wire twisted pair. • 24-Key Digital Feature Phone — Two-line, 32-character display; 12 programmable feature keys; equipped with speakerphone • 12-Key Digital Feature Phone— One-line, 16-character display; nine programmable feature keys. Notes: Programming cannot be done from the 12-Key Digital Feature Phone.
IVX C-Class with voice mail: Installation Manual Hardware overview/installation Cautions Important: This information complies with the requirements of Underwriters’ Laboratories (UL) and UL Standard 60950. When using this telephone equipment, always exercise basic safety precautions in order to minimize the risk of fire, electric shock or injury to persons. Before proceeding, please read the following: • The airflow vents on the IVX case must be free of obstruction for proper cooling.
Hardware overview/installation IVX C-Class with voice mail: Installation Manual Regulatory information United States of America Registration The CO line telephone numbers, FCC registration number, and ringer equivalence number (REN) of this equipment must be provided to the telephone company before installation. (See below for FCC registration number and ringer equivalence number.
IVX C-Class with voice mail: Installation Manual Hardware overview/installation Hardware installation Site location As with most electronic equipment, the environmental considerations for this site need to observe good common sense. Provide a dry, clean, and accessible area. Locate space in the telephone equipment room, which will provide easy connection to the 66 blocks and 110VAC power. The location should be no further than 1,000 feet from the farthest station.
Hardware overview/installation IVX C-Class with voice mail: Installation Manual Opening the cabinet The lid on all cabinets is held in place by two tabs that rest in slots in the bottom of the case, and a release tab that snaps into an opening in the top-center of the cabinet and is secured by a retaining screw. To remove the lid: 1. Remove the retaining screw and depress the release tab at the top of the cabinet. 2. Rock the lid back from the top. 3.
IVX C-Class with voice mail: Installation Manual Hardware overview/installation Grounding instructions System grounding (supplemental ground) is as follows: • The conductor wires can be no smaller than the ungrounded branch-circuit supply conductors (usually 16-gauge or larger). • Acceptable wire: bare or covered with green (or green-and-yellow-striped) jacket. • Conductors (and power receptacles) shall connect to earth ground at the service equipment (usually a cold water pipe or copper ground rod).
Hardware overview/installation IVX C-Class with voice mail: Installation Manual is not unusual for these types of units to be able to regulate utility power, even when it drops to 27% below or rises to 33% above normal, all without using their batteries. From this point, UPSs can be further broken down by inverter types, which determine output. These are: • Square wave. • Modified sine wave (or quasi sine wave). • Sine wave.
IVX C-Class with voice mail: Installation Manual Hardware overview/installation MOH port The MOH (messages-, or music-, on-hold) connector on the upper right side of the cabinet is a standard 1 /8″ monophonic mini-jack, used for loading custom MOH recordings or for playing live music-on-hold from an external source such as a radio or CD player. Maintenance/SMDR serial port The Maintenance/SMDR port is a standard DB9 serial connector located on the side of the cabinet.
Hardware overview/installation IVX C-Class with voice mail: Installation Manual Amphenol cable connections Connect a standard 66 Block using a male 50-pin Amphenol cable to the port card’s female connector located on the bottom-right side of the cabinet. The connector closest to the wall is the first port card (which is the main board on the C-Class).
IVX C-Class with voice mail: Installation Manual Hardware overview/installation 3x6x2 main board Term Wire color Signal RJ11 Port 1 White-Blue Data+ Green Digital 2 3 Blue-White White-Orange DataData+ Red Green Digital 4 Orange-White Data- Red 5 White-Green Data+ Green 6 Green-White Data- Red 7 8 White-Brown Brown-White Data+ Data- Green Red Digital 9 White-Slate Data+ Green Digital 10 Slate-White Data- Red 11 Red-Blue Data+ Green 12 13 Blue-Red Red-Orange Da
Hardware overview/installation IVX C-Class with voice mail: Installation Manual 360 port card B.
IVX C-Class with voice mail: Installation Manual Hardware overview/installation Worksheet IVX C-Class Cabinet Term. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Wire color Signal RJ11 Pt. Crd.
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IVX C-Class with voice mail: Installation Manual System programming: An introduction System programming: An introduction You can program an IVX C-Class system from a 24-Key Digital Feature Phone in the system (while the system is operating). Read the C-Class User’s Guide first. Programming features require a clear understanding of user interface and application.
System programming: An introduction IVX C-Class with voice mail: Installation Manual Entering alphanumeric characters You enter names for extensions, departments, and branch IDs by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed, and the display will show this. When the desired character appears on the display, press # to confirm; the cursor will move to the next character position.
IVX C-Class with voice mail: Installation Manual System programming: An introduction System programming overview: Programming menu 1 System parameters 11 Initialize 12 Installer password 13 Administrator password 14 System clock 141 Set time/date 142 Automatic time setting 15 System timing parameters 151 Flash duration 152 Transfer forward timer 153 Recall timers 16 System feature parameters 161 Recording alert tone 162 Connect tone 163 Station feature set activation (Generation II only) 165 Auto attendan
System programming: An introduction IVX C-Class with voice mail: Installation Manual (This page included for pagination purposes only.) C.
IVX C-Class with voice mail: Installation Manual Function 1: System parameters Function 1: System parameters Function 11: Initialize This function will return all components and software to their initial state. Initialization will erase all data and custom recordings. Important: Always initialize the system before initial programming for a new installation. You must confirm the command to initialize, when prompted, by entering the Installer password.
Function 1: System parameters IVX C-Class with voice mail: Installation Manual Function 14: System clock Function 141: Set time/date 1. Enter a new time in a twelve-hour format. Example: Enter 1 2 3 3 for 12:33, or 3 1 5 for 3:15 (note that you need no leading zero for the time). 2. Select AM or PM by pressing a scroll key (either or ). 3. Enter a new date in an eight-digit format, including leading zeroes.
IVX C-Class with voice mail: Installation Manual Function 1: System parameters Function 15: System timing parameters Function 151: Flash hook duration This sets the time (in seconds) that a flash hook will be sent on the telephone line when the FLASH key is pressed. The default setting of 1.5 will cause disconnect and fresh dial tone from the CO. Range: 0.2–2.0. Default: 1.5.
Function 1: System parameters IVX C-Class with voice mail: Installation Manual Function 163: Feature set activation (Generation II only.) Field 1: Group listen With this feature disabled: if a station user presses SPEAKER while on a call, the Feature Phone immediately turns off the handset and switches to hands-free mode. If enabled, the group listen feature is available system-wide. If disabled, it is no longer available. Default: Enabled.
IVX C-Class with voice mail: Installation Manual Function 1: System parameters Function 166: CO parameters Field 1: CO-to-CO conference gain Adjusts the volume level on CO lines when in a conference call. Increasing this level to a high setting can cause excessive noise or feedback on conference calls. This is a threshold gain level. Doubling or halving the current setting is in 6dB increments. Range: 100–32767. Default: 2048.
Function 1: System parameters IVX C-Class with voice mail: Installation Manual Function 167: Voice mail parameters Field 1: Energy threshold Adjust this downward if (a.) callers in a mailbox, on a conference call or in the auto attendant are being disconnected and/or (b.) messages in a mailbox are incomplete. Adjust this upward if mailboxes are storing messages with long periods of silence. This sets the value used to detect energy received by the system on any port.
IVX C-Class with voice mail: Installation Manual Function 1: System parameters Function 17: System speed-dial Up to 100 system speed-dial names and associated numbers can be stored, in location numbers 600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed-dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page F.4).
IVX C-Class with voice mail: Installation Manual Function 2: CO lines Function 2: CO lines The IVX C-Class system can operate on a station-by-station basis as a PBX or as a combined key/PBX using standard loop start lines. If a station has line keys programmed, the user accesses the lines by pressing one of these keys or by dialing 9 (or 8 or 7). If a station does not have line keys programmed, the user always accesses CO lines by dialing 9 (or 8 or 7).
Function 2: CO lines IVX C-Class with voice mail: Installation Manual Do the following to program the CO lines. 1. Choose CO lines to program During this step, you use the first 6 programmable keys to represent CO lines. Select lines to be programmed by pressing one or more of the programmable keys. The first six DSS LEDs glow red. Select the COs to program alike and press the # key to confirm. The LEDs will now glow green. 2.
IVX C-Class with voice mail: Installation Manual Function 2: CO lines Example: To have after hours calls directed to a general delivery mailbox, program the system as follows. During Night Mode, Line 1 (and other lines to be programmed alike) will be answered immediately by MB301 (a Guest Mailbox set up for general delivery). The Personal Greeting for MB301 might be: “Hello, thank you for calling ABC Company. Our offices are closed. Our normal business hours are 8 to 5 Monday through Friday.
Function 2: CO lines IVX C-Class with voice mail: Installation Manual To program the allow and deny exception tables: 1. Enter the numbers for either table, separating each number by #. Example: For “1-900,” enter 1 9 0 0 #. Note: Press MUTE/DND to insert a “wild card” digit. A “wild card” digit is needed only when followed by more numbers; e.g., to allow/deny 1-555, enter just 1 5 5 5 # — however, to allow/deny all “1+” area codes and 555, enter 1 X X X 5 5 5 # (where X indicates a pressing of MUTE/DND).
IVX C-Class with voice mail: Installation Manual Function 2: CO lines Function 24: Caller ID This function activates the Caller ID capability in the IVX C-Class system — if the customer has ordered Caller ID service from the Telco. The IVX C-Class system will display the caller’s name (or “OUT-OF-AREA,” etc.) for incoming calls or messages (or show the Caller ID number if the CO only provides a number). Default: Disabled.
Function 2: CO lines IVX C-Class with voice mail: Installation Manual (This page included for pagination purposes only.) E.
IVX C-Class with voice mail: Installation Manual Function 3: Extension programming Function 3: Extension programming This section provides programming for extensions and department groups. Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function or unused in the particular example.
Function 3: Extension programming IVX C-Class with voice mail: Installation Manual 7. Extension page zone assignment — List the page zones (1,2,3) that are to be included. Default: All-page. The overhead paging port (extension 199) can be paged along with other extensions in a zone by including the desired page zone for extension 199. All digital phone extensions are included in (and cannot be removed from) the all-page zone. Analog extensions cannot be included in page zones. 8.
IVX C-Class with voice mail: Installation Manual Function 3: Extension programming 3. Extension name — This is used for the display, reports, and as a programming aid. The maximum length is 10 characters (See “Entering alphanumeric characters,” page C.2). Default: The type selected. Note: The name for the ringer and door must be changed in Function 32. 4. CO line/ring down — For fax, modem, or phone, select the desired line group — 9, 8, or 7. Default: 9.
Function 3: Extension programming IVX C-Class with voice mail: Installation Manual The programming steps are: 1. Extension number — Enter the extension number to program. 2. Extension name — Name the extension (if not previously named in Function 31 [see page F.1]). For each of the following features, press a scroll key ( or ) to select YES or NO. 3. Live recording feature — If enabled, will allow the user to record conversations on a 24-Key Feature Phone. 4.
IVX C-Class with voice mail: Installation Manual Function 3: Extension programming Function 33: Department programming You can create up to 10 departments (or “hunt groups”), each with a maximum of 14 extensions. You also can assign an extension to more than one department. Department numbers range 290–299. Department hunting methods You can designate a department to be rung in one of the following methods: • In Order — Calls will ring each phone in the order listed.
Function 3: Extension programming IVX C-Class with voice mail: Installation Manual Example: Here is a portion of a completed Programming Worksheet for Department programming. Department 290 was created to have calls directed to it to first ring 104, then, if busy/no answer, 110, and then 112. If all are busy or do not answer, the call will forward to the operator if in day mode — or, if in night mode, to guest mailbox 300 for retrieval in the morning.
IVX C-Class with voice mail: Installation Manual Function 3: Extension programming Feature keys Feature keys, as listed below, cannot be programmed system-wide but must be programmed for each individual station. Refer to the table for codes available on a 12-Key Feature Phone.
Function 3: Extension programming IVX C-Class with voice mail: Installation Manual Virtual Mailbox Key To create a virtual mailbox key for a user extension, press VOICE MAIL and then enter the extension number. If the entered digits are a three-digit extension number for a guest, department mailbox, etc., the key will provide for direct transfer to that mailbox, as described above.
IVX C-Class with voice mail: Installation Manual Function 4: Auto attendant programming Function 4: Auto attendant programming You can program the auto attendant, in line programming (Function 2; see page E.1), to answer calls immediately, on a delayed-answer basis or not at all (i.e., for live answer at all times). If required, you also can program different main greetings and routing schemes for different combinations of lines.
Function 4: Auto attendant programming IVX C-Class with voice mail: Installation Manual To insert a special code, press the right scroll key ( ) to select the desired special code: # , , F or P. Press # to confirm the inserted character and continue. Press # # to complete the entry. Use the left scroll key ( ) to backspace. Once the number is saved, you can use the scroll keys to move back and forth to view the number. To edit the number, you must delete it and enter the correct number.
IVX C-Class with voice mail: Installation Manual Function 4: Auto attendant programming 3. Name — Enter the name to help identify the branch for later programming changes; this also is the source for reports and display information at users’ phones. 4.
Function 4: Auto attendant programming IVX C-Class with voice mail: Installation Manual Function 43: Automatic day/night mode table You program the day/night mode table by selecting the day of the week, then entering the start time, and then selecting the mode — day or night. At the time you’ve programmed, the appropriate greeting for that mode will play and the system will follow the appropriate day or night forwarding. Enter the times in military time (0000–2359).
IVX C-Class with voice mail: Installation Manual Function 5: Voice mail programming Function 5: Voice mail programming To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Each mailbox must have a greeting recorded for the IVX 20c to consider the mailbox active.
Function 5: Voice mail programming IVX C-Class with voice mail: Installation Manual Below is an example of a completed Programming Worksheet, showing the sequence of programming: 1. MB 300 302 2. Name Dana Literature 3. Type Guest Info 4. CF day 5. CF night X/MB/ID X/MB/ID Each programming step is defined as follows: 1. Mailbox number — Enter a mailbox number, 300–309. 2. Name — The mailbox name is used for the display, reports, and as a programming aid.
IVX C-Class with voice mail: Installation Manual Function 5: Voice mail programming Function 551: Station delivery options Programming of the station options, as shown below, can be performed by the Installer or Administrator. In addition, the user can change his phone number and pager number (but not phone or pager delay time). The phone number’s maximum length is 24 digits. 1. Phone 2. Pager 1. Number 9725556789 9725551234 2. Delay 30 0 3. Attempts 6 10 4. Interval 60 30 5. Quiet on 10:30PM 6.
Function 5: Voice mail programming IVX C-Class with voice mail: Installation Manual Function 56: Cascade paging mailboxes In addition to individual mailbox paging, the IVX C-Class system can support up to 10 cascade paging mailboxes (520–529). These can be assigned to anyone who requires escalating levels of paging beyond the single level available in all user mailboxes.
IVX C-Class with voice mail: Installation Manual Function 5: Voice mail programming Cascade paging parameters The cascade paging mailboxes will use the same CO line group and pager-dialing pause as programmed in Function 552 (see page H.3). Paging interval To program the paging interval parameter for a cascade paging mailbox: 1. Enter the mailbox number (520–529). 2. Press 2 to set parameters for the mailbox. 3. Enter the number of minutes for the interval between attempts. Range: 10–1440.
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IVX C-Class with voice mail: Installation Manual Function 6: Recording Function 6: Recording Function 61: Re-record main greeting The main greeting prompts are re-recorded here. Recording a prompt 1. Practice the prompt by recording and re-recording (start and stop by pressing 1). 2. When satisfied with its quality, press # to confirm. • Day main greeting — Plays to callers if the auto attendant is programmed to answer in day mode. Press 1 to re-record. Default: “Thank you for calling.
Function 6: Recording IVX C-Class with voice mail: Installation Manual Function 62: Record directory names This function is accessible only if a directory branch has been created as part of auto attendant programming. Enter the extension number and record the name (and, if this is a by-alpha branch, enter the name key.) Default: Last name. Important: Print the worksheet provided on your ESI CD for preparing directories and making future changes.
IVX C-Class with voice mail: Installation Manual Function 6: Recording Function 632: MOH recording 1. Connect the message/music source to the MOH port on the side of the cabinet. Note: The connector is monophonic-only — if you use a stereo source, you must either set it to output mono, if possible, or use a stereo-to-mono conversion cable (or adapter). 2. Enter 594. 3. Press 1 to begin recording. To aid you in queuing, the source will be played through the phone’s speaker.
Function 6: Recording IVX C-Class with voice mail: Installation Manual (This page included for pagination purposes only.) I.
IVX C-Class with voice mail: Installation Manual SMDR SMDR SMDR (station message detail reporting) call records are output in real time via an ESI phone system’s Maintenance/SMDR serial port. Connect a standard serial printer or call accounting system to the serial port. SMDR data will be stored temporarily if a laptop is connected for programming (five minutes after you exit programming mode, the buffered SMDR will resume output to the serial port).
SMDR IVX C-Class with voice mail: Installation Manual The fields are: • Call type (“T”) — Outbound (“O”), inbound (“I”) or transferred (“T”). • Start date (“MMDDYYYY”) — Six characters, zero-filled. • Start time (“HHMMSS”) — Six characters, zero-filled; 24 hour clock. • Duration (“HHMMSS”) — Six characters, zero-filled. • Extension number (“NNN”) — Three characters, space-filled, right-justified. • Digits dialed/Caller ID (“XXXXXXXX . . . XXX”) — Up to 28 characters, null-filled.
Index 12-Key Digital Feature Phone, B.2 24-Key Digital Feature Phone, B.2 Access codes and toll restriction, E.3 Alphanumeric characters, entering, C.2 Amphenol connections, B.10 Answer ring assignment, E.2 Auto attendant programming, G.1–G.4 Automatic day/night mode table, G.3–G.4 Branches, G.1–G.3 Directory branch, G.2 GoTo branch, G.1 Menu branch, G.1 Background announce key, F.7 Base Cabinet I, B.1 Battery. See Cautions Cabinets Base Cabinet I, B.1 Caller ID, E.4–E.5 Call-forward key, F.7 Cautions, B.
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