User`s guide

Administrator programming: An introduction IVX X-Class Administrator’s Manual
A.2
•
911 alert
— Provides immediate line access if any station dials
9 1 1
to report an emergency; sends
a message via the serial port indicating the start date, time, station number and end-time of the 911;
also sounds an audible warning at the operator station and displays, for example:
911 CALL FROM
X102 JOHN JAMES
Important: Don’t make 911 calls using Remote IP Feature Phones. Because a Remote Phone isn't con-
nected directly to its local telephone network, one must use a regular phone connected locally,
not the Remote Phone, to make 911 or other emergency calls. (For more information, see the
documentation included with the Remote Phone.)
•
Status indicator lamp
— Indicates three conditions of the 24- or 48-Key Digital Feature Phone:
off-hook, ringing and new voice mail message.
•
Esi-Link support
— Allows an multi-site enterprise to network any combination of up to 100 com-
patible ESI phone systems (or ESI IP Gateways) across an IP-based network.
•
NSP (Network Services Processor)
— Allows system programming via TCP/IP and can be
adapted to fit a variety of phone system configurations, small to large.
•
Optional
VIP
™
— Works with the NSP to provide an optional, value-added interface to IVX X-Class.
Delivers call control and unified messaging to Microsoft
®
Outlook
®
2000/2002/2003.
Voice mail features
•
Eight message-on-hold recordings
— Among these are three prerecorded tracks; also supports
live entry.
•
Message Recycle Bin
(undelete) — Remembers, and can restore, each mailbox’s 10 most recently
deleted messages
•
Quick Groups
™
— Makes it easy to leave voice mail messages for several users.
•
Quick Move
™
— Records a conversation into another user’s mailbox.
•
Virtual Mailbox Key
™
allows easy monitoring of a second mailbox.
ACD features
•
Routes calls within designated departments for quickest possible call answering.
•
Uses Digital Feature Phone display
to provide up-to-the-second information on queues and wait times.
Feature Phone overlays
Each ESI Feature Phone comes with one overlay for the programmable feature keys. To order addi-
tional overlays, visit the DESI
™
Web site at www.desi.com. You can also download the free Windows
®
-
based software, DESI Lite, which allows you to print on the overlays. For assistance with DESI prod-
ucts, please consult the DESI Web site.
Tip: Remember that ESI’s Esi-Access software, available from www.esiresellers.com, also lets you print on
the overlays as well as perform many other programming tasks.