User Guide

ManualsBrandsEsicoo ManualsElectricalSmart Plug Esicoo - A Certified Compatible with Alexa, Echo & Google Home –Only Cloud Intelligence App- Only WiFi 2.4G

Troubleshooting for failure in connecting

the network(failed to add device)

1.Please make sure the device has been connected to the power source and

turned on

2.Please make sure the device has been in net-pairing status

3.Please make sure the plug,phone and router are close to each other

4.Please make sure the router password is correct

5.Please make sure the device has been added using 2.4GHz Wi-Fi band.Enable

the Wi-Fi broadcast function and do not set it to hide mode

6.Please make sure the encryption method of the router’s wireless setting is WPA2-

PSK and the authentication type is AES,or both are set as automatic.11nonly is not

allowed in wireless mode.

7.Please make sure the Wi-Fi name does not contain any Chinese characters

8.If the number of the router’s connected devices reach the limit,try to turn off some

device’s Wi-Fi functions and configure it again

9.If the router has enabled the wireless MAC address filter,try to remove the device

from the router’s MAC filter list to ensure the device is not prohibited by the router

to connect to the network

Connection Tip from other customer:

1.Power the plug on 10s then off

2.Plug it back and hold on 5s until hear a click and it blinks fast

3.Following the direction to connect

4.Repeat 1-3 to try.

Troubleshooting for offline device

Summary of content (4 pages)

PAGE 1
Troubleshooting for failure in connecting the network(failed to add device) 1.Please make sure the device has been connected to the power source and turned on 2.Please make sure the device has been in net-pairing status 3.Please make sure the plug,phone and router are close to each other 4.Please make sure the router password is correct 5.Please make sure the device has been added using 2.4GHz Wi-Fi band.Enable the Wi-Fi broadcast function and do not set it to hide mode 6.
PAGE 2
1.Please Make sure the device has been powered on 2.Please check if the network is stable.Checking method:put a phone or an tablet next to the device and make sure they are connected to the same network,then try to open a web page. 3.Please make sure the home Wi-Fi is working well,or whether the Wi-Fi name ,password,etc have been modified.If so,reset the device and add it again.(How to remove the device:Open the App and enter the device control,Click ‘...
PAGE 3
right hand corner to get into the ‘More ’ page,Then click ‘feedback’ and enter the issue you encountered and provide your router model, we will handle it ASAP. When the device is connected,it can be controlled at the same location,but cannot be remotely controlled by the phone when moved to another location or other network 2.Please place the Phone next to the device and connect it to the same Wi-Fi as the device.
PAGE 4
Contact: Esicoo : Web: www.esicoo.com E-mal:Houxingling2018@hotmail.com Tuya: Web: http://en.tuya.com E-mail:service@tuya.com Youtube:https://www.youtube.