Home&Family Management Solution User Manual Version 2.
© 2011 Essence We.R, Home&Family Management Solution International Ltd. All rights reserved. This document is the protected intellectual property of the Essence We.R, Home&Family Management Solution International Ltd. Any copying, reprinting, reuse, reproduction ,adaptation distribution or translation without the prior written permission of Essence We.R, Home&Family Management Solution Ltd is prohibited. The information included in this document is subject to change without notice.
Table of Contents Welcome ..................................................................................................... 5 1 Control Panel Hardware Setup ............................................................. 7 2 We.R System Registration and Remote Access .................................... 8 2.1 3 Registration – Web Only .............................................................................. 8 Acquire a We.R Mobile Application - Web ..........................................
8 9 7.3 Disarm .................................................................................................... 23 7.4 Handling an Alarm .................................................................................... 24 Look-in Video .................................................................................... 24 8.1 Look-in Video - Web ................................................................................. 24 8.2 Look-in Video - Mobile ....................................
Welcome Welcome This manual is designed to assist you in installing and using your We.R® system, Essence, Home&Family Management Solution. After reading this user-friendly manual, you will be able to use a web browser, mobile phone or key fob to monitor and secure your premises with state-of-the art motion detection, image capture and window/door sensors. Best Practices Do not insert batteries into devices until instructed to do so.
Welcome Product Description A battery-operated arming / disarming tool. Additionally, provides system status notification. Key Fob A battery-operated siren that emits a loud sound to deter intruders and alert others. Indoor Siren A battery-operated magnetic sensor placed on a door or window. Window / Door Sensors Control Panel power cord. Electrical cord with USB connector Control Panel backup power source.
Control Panel Hardware Setup 1 Control Panel Hardware Setup Prepare your system for activation, The Control Panel must be activated and your system registered with the responsible party. To setup and activate the Control Panel, do the following: 1. Open the back cover of the Control Panel and find the barcode. The serial number of your We.R system is the last 8- alpha-numeric characters in the barcode. Record the serial number in Appendix G.
We.R System Registration and Remote Access 2 2.1 We.R System Registration and Remote Access Registration – Web Only Registration is a onetime operation. Besides identifying your We.R system to the server via the cloud, it also allows you to define your method of mobile communications. For subsequent sessions (accessing the We.R system management software) just enter your login information (email address and password) and click Login. 1. From a web browser go to the We.
We.R System Registration and Remote Access Figure 4: We.R Welcome Screen with Roll down Menu 4. Click on the relevant roll down menu as follows: (Required) Click Go to first time registration page. The Serial Number Registration screen is displayed, see Figure 5. Enter the 8-digit serial number recorded earlier, see A ppendix G . Figure 5: Serial Number Registration Screen and Follow-up Screen Click Next. Enter your personal details: Email: Where system notifications are sent.
We.R System Registration and Remote Access be confirmed in the following field. Without the password, you will not be able to access the We.R web application. Name: The name that will identify you on the screen. Mobile #: (including country and area codes) where system notifications are sent. User code: The We.R application installed on a Smartphone requires a four number user code. If the Control Panel LED continuously flashes green or orange, it because your SIM card APN has not been recognized.
We.R System Registration and Remote Access Figure 8: APN Information Type and Not Selected APN User: A read-only field where the content is determined by the Operator selection. APN Password: A read-only field where the content is determined by the Operator selection. Control Panel SIM card phone number: The phone number assigned to the SIM card that is placed in the Control Panel. The number must include the international format sample: 14035554567.
Acquire a We.R Mobile Application - Web Figure 9: APN Time Zone Information Click Save. The previous screen is displayed. 3 3.1 Acquire a We.R Mobile Application - Web Mobile Smartphone To manage your system remotely via a Smartphone, do the following: For an iPhone, go to the apple store and download the We.R application. For an Android Smartphone, go to Android Market and download the We.R application. 3.1.1 Access the We.R System Remotely Select the We.
Manage the We.R System 4 Manage the We.R System 4.1 Manage Users - Web 4.1.1 Viewing System User Information - Web 1. Log in to the We.R system. 2. From the Menu bar in the We.R screen, click Users. The Users screen is displayed. See Figure 10. Note: Only a user of type Master may add or Remove other users from the system. Figure 10: Users Screen 4.1.2 Adding a New User to the System - Web 1. Click Add New User. A New User row is added to the list. 2.
Manage the We.R System Profile: The profile assigned to the new user. The profile determines accessibility to system features. The profile types available are: Master: Administrative privileges and full access to system features. Standard: Access to system features, but not administrative features. Mobile # (for mobile phone usage): Where system notifications are sent. The user’s mobile phone number must include country code and numberdigits only. User code: A unique 4-digit number required to enter the We.
Manage the We.R System 4.2.1 Viewing Information about Devices in the System 1. Log in to the We.R system. 2. From the Menu bar in the We.R screen, click Devices. The Device screen is displayed, see Figure 11. Figure 11: Device Screen 4.2.2 Adding a New Device Before adding a device to your system, have batteries for the device on hand. You may also want to refer to Appendix A: Power Up Devices (Peripherals) to get familiar with accessing the battery compartment of the device you are going to add. 1.
Manage the We.R System 1. Click Add New Device and select Key Fob from the roll down menu. A wizard guides you through the process. You have 3 minutes to complete the wizard instructions (click Save) before the wizard times out. 2. Follow the instructions and enter the relevant information in the wizard dialogs. After the Key Fob has been successfully added to the system, a dialog indication that the Key Fob has been added is displayed.
Manage the We.R System Figure 14: Key Fob Wizard Dialog - 2 Figure 15: Monitor Wizard Dialog - 2 In the second Key Fob Wizard dialog, you enter a descriptive name for the device (Figure 14). The Key Fob will be identified by this name on the system screens. In the second Monitor Wizard dialog for all other devices (Figure 15), you specify the behavior of the device. The following list describes the various options. Arming scenarios: Use this feature to customize the We.R system to your unique needs.
Manage the We.R System Detection behavior when armed: Always trigger alarm: Alarm will be triggered immediately after detection. Allow delayed entry: Alarm will be triggered after a predefined number of seconds in case of detection. This is generally referred to as a grace period. The grace period gives you time to disarm the system without triggering an alarm after entering the home. Allow walking through device: Works in conjunction with another device set to Allow delayed entry.
Key Fobs Functionality A device status is presented in the Dashboard screen and on the Device screen. 5 5.1 Key Fobs Functionality Buttons and Indicators The Key Fob is a personal remote control device that allows you easy access to basic We.R system features. Figure 16: Key Fob Face Table 1: Key Fob Buttons and LEDs No.
Key Fobs Functionality Table 2: Key Fob LED States LED Status Description Status On Quick Press on Status Button: The LED representing the current state of your system glows. Red – short duration If the Status LED flashes after pressing one of the other buttons, the battery in the Key Fob is low.
Key Fobs Functionality Figure 17; History Screen on the PC The History screen lists a history of all devices in the system; the current status of the system is listed above the Menu bar. This is a passive screen no action may be taken from the list, though you do have the ability to view images and video be taken on a selected device. 5.3 Manage Histories – Mobile 5.3.1 Viewing Device Histories - Mobile On the Main Status screen of the We.R Mobile application, click History.
Management through the Dashboard - Web events. The filter mechanism makes searching the list more manageable. You can filter the History list by the following criteria: Date, Device name, User name, Event type. Filtering the History List 1. From the History screen, click Filter. A criteria list appears. 2. Select the criteria for your filter and click Refresh. The History list is filtered. To return to an unfiltered list, click History again.
The Alarm Management (Web/Mobile) 7 The Alarm Management (Web/Mobile) The following subsections provide a side-by-side comparison of the We.R system Alarm Management bar (web application) and the Main Status screen (Mobile application). These displays show a text and graphic representation of the current status of your system, and include command buttons that allow you to change the status. 7.1 Arm 1.
Look-in Video Figure 21: Web and Mobile Disarming Buttons 2. After the disarming process is completed, the system status will be changed to Disarmed. 7.4 Handling an Alarm After your system is armed, an alarm will be triggered in the following scenarios: A monitored window/door is opened A motion was detected by the motion detector (PIR) or the Camera device (IPD).
Hardware Mounting Figure 23: Look-in Video Viewer 8.2 Look-in Video - Mobile On the main screen of the We.R Mobile application, click Video. The Take Video screen appears. Select the IPD device you would like to watch and click >. A 45second clip of the current view from the camera will run on your screen. 9 Hardware Mounting Note: When mounting all devices, attach the device to a surface that is clean, dry, flat and smooth. 9.1 Mounting/Dismounting a Indoor Photo Detector (IPD) 1.
Hardware Mounting 9.2 Mounting/Dismounting a Motion Detector (PIR) 1. Peel off the mounting tape’s protective covering to mount the Motion Detector (spherical lens pointed down) on a wall, about 220 cm above the floor and at least 10 cm below the ceiling. 2. Place the Motion Detector in a suitable location that does not directly face sunlight or other strong light sources. For optimal surveillance, place the Motion Detector in a position where it will detect movement inside the home.
Hardware Mounting 9.4.1 To Mount the Sensors 1. Peel off the mounting tape’s protective covering and mount the larger Magnetic Detector on the frame side of a door or window, see Figure 24. 2. Peel off the mounting tape’s protective covering and mount the smaller Magnet on the surface of the door or window, opposite the Magnetic Detector. 3. Both devices have a "•" mark on the front. These marks must be aligned to each other and located at the same position and same height. 4.
Hardware Mounting 2. To detach the device from the wall (in case of battery replacement or any other maintenance activity) press the white lock at the bottom of the device and slide the device upwards simultaneously. 28 We.
Hardware Mounting Appendix A Power Up Devices (Peripherals) The following sub section should be referred to when adding devices to your system or replacing batteries in a device that is already part of your system. A.1 Motion Detector (PIR) An IPD functions as an image capturing device and motion detector. 1. Remove the mounting base and battery cover from the IPD. 2. Insert 2 AA batteries. For the next 10 minutes, the red light in the IPD may glow periodically as the device conducts a series of tests.
Hardware Mounting Figure 26: Indoor Photo Detector (IPD) Diagram – Battery Cover and Compartment Figure 27: Indoor Photo Detector (IPD) Diagram – Wall Mount Cover A.3 Indoor Siren 1. Remove the battery cover from the Indoor Siren, see Figure 28. 2. Insert 4 AA batteries. The siren provides an audio indication that it is operational. 3. Replace the battery cover on the Indoor Siren. Figure 28: Indoor Siren Diagram – Battery Cover and Compartment A.4 Window / Door Sensors 1.
Hardware Mounting 2. Insert 1 AA battery and then close the battery cover. Repeat these steps for additional Magnetic Detectors. Figure 29: Window / Door Sensors Battery Cover and Compartment A.5 Key Fob 1. Using a small coin, rotate the battery cover ¼ turn (90o) counterclockwise, until the two dots on the battery cover and the back of the device are aligned, and then remove the cover. Figure 30: Key Fob Battery Cover 2.
Hardware Mounting Appendix B Troubleshooting 1. Trouble Activating a Device: If you have trouble activating a device within the system, ensure that the device is at least 1 meter away from the Control Panel. If that does not help, restart the system as follows: a. Log out of the We.R application running on a web browser and/or mobile handset. b. Unplug the Control Panel from the electrical socket. c. Open the back cover of the Control Panel and remove the battery. d.
Hardware Mounting Appendix C Physical Description Technical Specifications Control Panel Size: H-41mm/ L-140mm/ W-75mm Weight: 165 grams Tag Reader Size: Tag Reader H-25mm/ L-90mm/ W-90mm Size: Tag = 7mm/ L-42mm/ W32mm Weight: Tag Reader 135 grams + 45 grams (batteries) Weight: Tag = 10 grams Indoor Photo Detector(IPD) Size: H-60mm / L-123mm / W-60mm Weight: 160 grams + 45 grams (batteries) Motion Detector (PIR) Size: H-50mm / L-114mm / W-60mm Weight: 90 grams + 30 grams (batteries) Key Fob SIZE
Hardware Mounting 5V DC power supply via mini-USB connector Indoor Photo Detector (IPD) Long operation period (up to 36 months) 3 AA alkaline batteries Optional 5V DC power supply Motion Detector (PIR) Long operation period (up to 60 months 2 AA alkaline batteries Key Fob Long operation period (over 24 months) based on estimated 10 actions per day One 3V CR2450 lithium battery Supports automatic over-the-air software upgrade programming and configuration Indoor Siren Long operation period (up to 36
Hardware Mounting Tag Reader Storage Ambient Temperature range: with alkaline batteries: -20°C - 50°C with lithium batteries: -20°C - 60°C Operating Ambient Temperature range: with Alkaline batteries: 0°C 50°C with Lithium battery: -5°C 60°C Humidity: Up to 95% noncondensing Indoor Siren Storage Ambient Temperature range: with Alkaline batteries: -20°C - 50°C with Lithium batteries: -20°C - 60°C Operating Ambient Temperature range: with Alkaline batteries: 0°C 50°C with Lithium battery: -5°C 60°C Humidi
Hardware Mounting Humidity: Up to 95% noncondensing Window / Door Sensor Storage Ambient Temperature range: with alkaline batteries: -20°C - 50°C with lithium batteries: -20°C - 60°C Operating Ambient Temperature range: with Alkaline batteries: 0°C 50°C Humidity: Up to 95% noncondensing Indoor Photo Detector Storage Ambient Temperature range: with Alkaline batteries: -20°C - 50°C with Lithium batteries: -20°C - 60°C Operating Ambient Temperature range: with Alkaline batteries: 0°C 50°C with Lithium batt
Hardware Mounting (on board) Modulation and Frequency: DSSS, 2.4 GHz Motion Detector (PIR) Up to 500m RF range (open air) ECOP bi-directional radio protocol Modulation and Frequency: DSSS, 2.4 GHz Key Fob End-to-End bi-directional ESI protocol Advanced radio supervision algorithm Up to 700m RF range (open air) Modulation and Frequency: BFSK , 868.3 MHz (Europe) or 916.
Hardware Mounting Supports automatic over-the-air software upgrade programming and configuration Motion Detector (PIR) 4G DragonFlyEyeTM technology Tamper Alarm – when the unit is tilted Data Security: 128bit AES encryption Unique electronic serial number Supports automatic over-the-air software upgrade programming and configuration Temperature compensation for the IR Key Fob N/A Window / Door Tamper Alarm – when detached from surface Data Security: 128bit AES encryption Unique electronic serial numbe
Hardware Mounting Appendix D Frequent Asked Questions This Appendix draws on the experience of We.R system experts. The information is presented in the form of tables. The Symptoms & Solutions in this document are broken down by device type. Note: In case an issue was not resolved by following the resolution instructions, contact customer support. Before looking for specific solutions to a device issue in the tables below, see section D.7 Best Practice, on page 50 for possible quick resolutions. D.
Hardware Mounting Symptom Status LED on the Control Panel is orange (communication lost) Solution For Ethernet systems 1. Verify that the Control Panel is connected to the home network switch/router via the network cable. Use the network cable provided in the We.R kit only 2. Perform a verification test to ensure that your internet service is working properly. Connect your computer/laptop to the router/modem via the provided Ethernet cable. An indication that the internet is available should appear 3.
Hardware Mounting Symptom Status LED shows alternating orange and green flashing LEDs (GSM service lost) Solution Contact your mobile operator and verify the APN information (APN, APN user and password) is correct. Then send the information from the web application (via Setting menu) to the Control Panel’s SIM card as follows: From the web application log in screen, click Register > APN Settings Registration. The APN Information screen is displayed.
Hardware Mounting Symptom Solution 3. A best practice before the “Add Device” procedure, remove any static electricity from a device battery.
Hardware Mounting Symptom Symptom Alignment Dots Magnet and Detector are Aligned 4. Verify that both parts of the detector have been mounted within 2 cm of each other When detector is triggered, the Status LED is Off Check the following: 1. Verify that the battery is inserted correctly with the "+" and "-" polarity observed 2. Verify the magnet part of the detector has not lost its magnetism The detector status LED is red, but there has been no status change to the magnet detector(i.e.
Hardware Mounting Symptom The magnet detector is not functioning, but the LEDs glow when required Symptom Check the following: 1. An icon on the web application displays a low battery state for the device 2. The connection may have been lost. Check the web application for the relevant icon. If there is a connection lost icon for that device, try the following: Replace battery and verify that the battery is inserted correctly with the "+" and "-" polarity observed Check for RF interference (i.e.
Hardware Mounting Symptom After a detection event, the PIR does not detect another event that occurs shortly afterward The detector does not trigger Symptom The minimum time between detections is 2.5 minutes. Within this interval, no new detections should occur If a new detection does occur with the 2.5 minutes, the timer resets and the 2.5 minutes restarts Check the following: 1.
Hardware Mounting Symptom Symptom 5. The siren tamper mechanism has been inadvertently triggered, check if the battery casing is closed correctly 6. Check, via the web application, for a tamper icon near the device graphic D.5 Key Fob Symptom The Key Fob does not work (no LED indications) Symptom Check for the following: 1. An event entry on the right side of the web application states a low battery status for the Key Fob device, replace the battery as needed (Lithium battery only) 2.
Hardware Mounting Symptom The force arm operation fails Symptom 4. The Key Fob may be out of range. Move closer to the Control Panel and try again 5. RF interference may be blocking the signal. Move to a different location (within range) and try again 6. Verify that you are following the correct procedure to activate a force arm operation. The procedure is as follows: Press on the Key Fob status button for 3 - 4 seconds or until all of the LEDs are glowing, and then press one of arming buttons D.
Hardware Mounting Symptom Symptom battery in the Control Panel again and re-connect the power adaptor 3. Logout from the We.R web application and log in again Low Battery icon appears on the We.R web application 1. Check that the battery of the device (where the icon appears) is inserted correctly 2. Press F5 to refresh the We.R web application screen 3.
Hardware Mounting D.6.2 Smartphone application (iPhone / Android) Symptom All Log in attempts fail Symptom 1. Contact your We.R agent and verify that you have entered the correct email address, password, user code and DNS 2. Log in from the web application to verify that the service is running 3. Verify the login information found in the web application Users tab The message "Cannot connect to server" appears 1.
Hardware Mounting Symptom A previously recorded video clip does not appear in the History list Symptom 1. Choose a different video clip to determine if the problem is with the Control Panel or with the service 2. Try to play a video created from a different camera, if a second camera exists. This will determine if the issue is with the camera 3. Verify that you are using the correct History filter D.7 D.7.1 Best Practice Icons The first step to resolving an issue with a We.
Hardware Mounting Note: The Key Fob may not display an icon. To determine the state of a Key Fob, see the Resent Event list in the web application. D.7.2 Web application browser visibility When viewing the We.R web application, the browser resolution should be 100 percent. Anything higher (i.e. 120%) will result in a loss of data visibility. The right side of the page will not be visible and there is no horizontal scrollbar to access it. We.
Hardware Mounting Appendix E Port Checking To check the availability of port 43001, follow these steps: 1. Click Start > Run, and type cmd in the text field. 2. Click Enter. The Window terminal screen is displayed. 3. Type: “telnet wersys.com 43001” 52 We.
Hardware Mounting 4. Press Enter. If the port check is successful, a blank screen is displayed. If the port check is unsuccessful, an error message appears. This means that port 43001 is blocked and needs to be opened on the router. To unblock a port, refer to your home router configuration documentation. Note: If you are using Windows 7, make sure the Telnet program is enabled, see A ppendix F Enable the Telnet Program in Windows 7, on page 54. We.
Hardware Mounting Appendix F Enable the Telnet Program in Windows 7 To turn the Telnet Program on, follow these steps: 1. Click the Start button, and then click Control Panel > Programs. Under Programs and Features, click Turn Windows features on or off. The Windows Features Dialog is displayed. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. Select the check box next to the Telnet Client feature. 3. Click OK. The program is enabled.
Hardware Mounting Appendix G Owner Recorded Information Record Information: Control Panel S/N: Owner Name: Owner Email: Password: User Code (for mobile phone usage): Mobile Phone Number (including country and area codes): For More Information If you should encounter any problems or have any questions, please contact Essence Home and Family support at: www.essence-grp.com/pages/WeR/Home We.
